I purchased a coo coo clock from this shop last September (2024) and paid to have it shipped to my house, it never came. I've tried contacting them and have left dozens of voicemail messages and gotten no response. They are scamming people. read more

Schauer & Mangold - Helpful order information - Oberammergau, BY

I purchased a clock from them while in Germany. It came and will not work. I have emailed them several times but I get no reply. I am very frustrated cause I spent $669 for this clock. NOT HAPPY!!!!!! I purchased a 3712 on my receipt, which is a kooko clock with the guy chopping wood. It would not play music at all and upon my inspection the little spring was off. Now, it will play but at 20 minutes past the hour it will play and play and play and the weight goes to the floor. Then it plays 1 song at the 1/2 hour and one on the hour. I would like this fixed. You can reach me at rexpenny1953@yahoo.com read more

I purchased a cuckoo clodk for $1,173.52 and paid another $188.07 to have it shipped to the US on Aug 09, 2024 from Schauer & Mangold Oberammergau and, over 4 months later, have NOT received the clock, a refund, or any apology or notification from them. They do NOT answer their phone or emails. I do NOT recommend them to anyone who wants their purchase(s) shipped to their home. read more

I, too, was visiting friends in Bavaria and bought a cuckoo from this shop. They were very nice in the shop and although I looked in many different shops they did have the best price, just as he promised... and they did also bargain a bit with my husband who is from Italy and likes to bargain for everything. But the only bad part is that the clock also does not work, just like Penny's in the review below. It either plays cuckoo all the time or doesn't work. They're is no website to reach out to for help. What do I do? There is a phone number on one of my packing slips and they do speak English, so that is what I'll do when I have a moment. I'll update this review later. Tel. in Germany. +4988224631 read more