Unfortunately my personal experience wasn't satisfactory at all. Both drivers who came to pick up…read moreand drop off my jacket, a waxed shooting jacket, were friendly and on time. Yet this doesn't change the fact that the jacket remained unclean since they apparently cannot process that particular type of fabric. To be fair, they did write me an e-mail to let me know that they couldn't do anything with my coat, which kept me from an unpleasant surprise, but what I found annoying is that this only happened after it had already been picked up. I wish the first driver would have let me know right away. Moreover, they were not able to process a basic leather jacket of mine, which did surprise me because I had expected a bigger variety in their service. In my opinion, that was the whole point in having someone pick up my stuff and bring it back: having a thorough and professional service without having to worry too much about whether they can process it.
All in all, I lost three days in the whole process and could've gone to a local laundry and gotten instant feedback and probably my coat cleaned.
They offered me a 15€ coupon to make up for it but I don't believe I will be sending anything there anytime soon. I believe the startup is a great idea, but it seems to promise a bigger variety of service than it actually does. Nowhere did I see a detailed explanation of what they can process and what they can't, and since the website looks good I just decided to trust my guts.
What I am saying is: think twice before sending any kind of "unusual" fabrics there, as this whole experience that was supposed to be practical unfortunately turned out to be a hassle.
... and this, kids, is how I decided to stick to my local laundry.