May 2023 I hired Scholars Edge to paint the exterior of my house, little did I know, that would be the biggest mistake and nightmare I ever made since purchasing my house 14 years ago. My biggest mistake was giving them twice the down payment required. I wanted to assure I was going to be at the beginning of May/2023. So much for the extra money on the down payment guaranteeing an early May start, they didn't even start until 10 days after the promised date. Oil primer everywhere, and poorly applied where it was supposed to go. In fact, my Scholar wanted an extra $500 to come back after I fired him for the second time to finish the soffits, oh yes, leaves included, they didn't even take the leaves out of the soffits when they were up on the ladder.
I had injured myself and my knees were shot and I couldn't climb ladders anymore, otherwise I would've done my house myself. That was the only reason I hired them. They destroyed my place, they were never coming back to my house if I had anything to do with it. There was no painting whatsoever, Not one drop of actual paint made it onto my house, what a terribly incompetent company.
The pictures and video speak for themselves, hopefully, I can get a video or two on here. My scholar was very young "18" and had no painting experience whatsoever. As well, neither did his younger helper "17". He had one employee who eventually quit and then had to hire more as the job got busier, and half of them quit after one day, this company does not support its employees at all, in fact they aren't even employees of S E. They are young students, that pay a very high % of their quote to S E, SE gets paid before anyone else, yes that's how it works.
Anyone that goes through the S E training program is only given one day painting training at head office, and that was according to my Scholar. The same person that boasted about having 20+ years of painting experience behind him. Well, that's because the owner was a painter for 20+ years and they were riding on his experience coattails. Very deceitful and dishonest, as well they did not provide most items mentioned in the contract, especially drop sheets which I provided and then my Scholar never even used them while on my property. He knowingly took them with him to his next job, haha. I found out one year later by the person that came to my door soliciting the business to paint my house, that my Scholar was fired after the disaster at my place.
So I never did get my drop sheets back.
The oil primer drips and paint brush strokes and spills went everywhere. On my clear cedar decks, cedar railings, cedar post, stairs, also went all over the concrete walkway around my house, my asphalt driveway, and the stairs leading to my front door. I spent almost the entire month of June cleaning up their mess, I had no contact nor support whatsoever from the owner. In fact, I had sent pictures and videos of my job and never heard from the owner until the last day of the season just ahead of the Labour Day long weekend at 4:25 PM, he called me up and he said, he was on his way to a campsite with his trailer and I had five minutes of his time, "that's exactly what he said!"
He asked me what I want it from him. I said, I want my job completed or my money back and he said, well that's not gonna happen, the season is over. So I said so you're telling me that you're gonna do nothing for me! You're gonna leave me in the lurch the way my house is. He paused, and said well, let me address this in the fall. When I have more time to look into it, I never heard back from him. The only time I've ever heard back from him was when I file a complaint with the BBB. He insulted me with a $500 refund and asked me to take my complaint review down from the BBB.
I received no apology. I receive no compensation and I did not get any satisfaction, only grief and disappointment. I would not recommend Scholar's edge to paint my garbage bins.
Don Coulson
Victoria BC read more