It's no secret that Riedel makes some of the best stemware in the world. Their crystal water…read moreglasses are amazing and if you've experienced the Sommelier series, like the green stemmed Gruner Veltliner, you get to see the best of the best. They definitely cost a pretty penny but then it's a hedonistic purchase. I was recently at a nice restaurant where it sounded like someone dropped a full tray of wine glasses which Im sure evaporated the profits for some of the meals that night

I used to sing the praises of Reidel. Not any more. The people at their website, especially Eric…read moreCabanilla who is apparently in their customer service area, are without a doubt the worst customer service people I have ever dealt with. Why? I broke a $100 top of the line Chardonnay glass and purchased a replacement over the Reidel website. It came, and was a quarter inch taller than the rest of my now 11 piece collection. I emailed. No response. I emailed again. No response. A month went by. I emailed again, and they said send photos. I sent photos. Another several emails and months went by. No response. Finally Eric asked for a photo with a ruler. Done. No response for over a month and 3 emails. Finally, he emailed "Please contact me." I'm thinking "young man, what more contact do I need to make? Just respond." But I emailed and said "Please answer my several emails." No response. I've sent the glass back and purchased WATERFORD's new stemware line - much better and better priced and always available at Neiman Marcus in the same size as the one that you might break. I STRONGLY RECOMMEND STAYING AWAY FROM REIDEL, AND WHATEVER YOU DO, IF ERIC CABANILLA EMAILS YOU BACK - FORGET IT AND GIVE UP ON REIDEL!!!!!!!!!!!!!!!!!!!!!! JIM BALL CHICAGO