Tolle Produkte, aber dieser Ort hat sehr unhöfliche Mitarbeiter, die respektlos zu Kunden sind…read more Es scheint, dass ich immer mit großer Vorfreude auf wunderbare Produkte hereinkomme und ich gehe immer mit Enttäuschung darüber, wie ich behandelt werde.

My parents and I got to this Longchamp store 30-40 minutes before closing time! A lot of stores in…read moreEurope close pretty early (ie: 7pm!!!) or are closed on Sundays. My mom and I finally got the handbags that we wanted. Well, I wanted the "Le pliage" in a lavender color. But, the sales staff that helped us said that the lavender color isn't in season right now. So, I settled for the large Le pliage bag in beige for 74 Euros. I love my bag because I can put a lot things inside! I wished there were pockets in the bag though. My mom got the Le pliage hobo bag in graphite for 100 Euros. Overall, good experience at this Longchamp store since we got the handbags that we were looking for. The sales staff that helped us was very friendly and helpful. NOTE: You can pay for your purchase both with Euros and a credit card in one transaction. If you are a tourist, you can claim the tax free refund by filling out the paperwork and showing the sales staff your passport. Then, you would have to get your refund at the airport.

I was unsure about going here because of the terrible reviews and how old they were (7 yrs). I…read moredecided to stop by and was so happy I did. I wanted a Le Pliage bag for all the spending I planned on doing for Duty Free and souvenirs. I was prepared for a closed shop or rude service, but instead was greeted b by a lovely and warm gentleman who helped me for over 30 minutes just to pick the right color and try to help me get something on sale. In the end I went with a newer color, but saved over $50 compared to buying the bag in the States even at full price. Also, they didn't have this at the Duty Free by my gate so I'm happy I came here. Bring your passport for the Duty Free discount otherwise you can put in the number at the airport. I didn't have time to do this at the airport but still saved significant amount and was so happy with this gentleman's help.

We loved our time shopping with Irena Bulog, she offered us water and took her time showing us the…read moredifferent bags we wanted to see. We ended up purchasing two bags from her, we walked by a few days later and Irena remembered us waving hello. If you are seeking a luxury brand look no further, service remains top notch with Gucci and this location in Frankfurt does not miss the mark.

We walked in and the security guard greeted us. The store was busy so I just grabbed a sales…read moreassociate but she was busy. She politely asked me to wait as she grabbed another associate to help me. I told them I ordered my belt to big and need a smaller size. She grabbed a smaller belt for me today try on. After I tried it on and it fit perfectly, we walked over to the cash register. I ordered the belt online so I could not exchange sizes and use my VAT form. At this point I didn't care we drove from Stuttgart to exchange this belt because it's no official Gucci near me. So I just wanted my belt it's been in a box for two weeks. After the exchange we all laughed as the sales associate walked us out. We will defiantly return to this store it was fully stocked with some of the cutest purses and belts plus the staff was super nice.

On the hunt for a Neverfull GM in DE print. Was in Brussels but they didn't have the GM size in…read morestock. As we were flying out of Frankfurt, I called the Frankfurt location and they had 1 left. I knew it may not still be there by the time we arrived later in the day. But I also had a Speedy 30 on the list and so hopped on the ICE and hoped for the best. The SA I spoke on the phone was super sweet but the security (ugh) was another story. He was aggressively rude and condescending. A few minutes later his other buddy was rude to another group. Maybe there are people who come to browse (they are still potential customers) and there are people like myself who only go in to buy. Sorry to the SA who was getting the sale but my $$$ went to another brand. Security @ Frankfurt LV April 1st 4:35pm NEEDS a refresher course on customer service. Dude, you're guarding a door to a freaking store. Do better. Hawaii still has the best service!!!

This was the worst LV store I have ever been to. I went there today because I was interested in one…read moreof their trolleys and also had to get something personalized. After standing out in the cold for quite a while ( they let more customers out than they allowed back in ) I was told to have a seat and that somebody was gonna be right with me. ( I have to mention that today I was dressed casual and apparently when you're my race, casual means something different than when you're oh let's say asian, 'cause it didn't matter what they wore, they got first class treatment ) After about 20 minutes this guy showed up, didn't really care about helping me, telling me to come back tomorrow, because they were busy today and looking everywhere but my direction. He left me standing there after two minutes, telling me to come back two hrs later and walked off. Never cared about helping me with anything else, which was ok at that time, because I did not like his attitude and figured since there was plenty of other employees somebody else would surely help me. Since I'm not familiar with Frankfurt and it was starting to get dark outside I decided to stay in the store, because I was still waiting on someone to help me with the trolley. I sat there for two hours and not a single person came over to check on me or help me. They were busy crawling up the asians a$$es, offering them drinks and full on service. After two hours, I went to the front, again, greeted with an annoyed look and asked if my item was ready. After a little while a young woman came over, first nice person in the store, ( a little too late ) brought me my item and then walked me out of the store. I guess business is booming and missing out on a few thousand extra Euros today isn't a big deal, but they made me feel like trash. That was the last time that I will ever take a step into that store, I have never been treated like that in any of the other ones. Now I understand why friends told me that this store wasn't the greatest. Julia Roberts in pretty woman came to mind, don't judge a book by it's cover, just because today I wore blue jeans, doesn't make me any less of a valued customer than anybody else. Big mistake, huge. Sincerely, a very angry and disappointed customer.