I made an appointment and still had to wait over 15min past it. It wasn't until my friend and I…read morestart touching purses that someone came to help. He was dressed in a sweatshirt and jeans (not dressy like the other associates). Fortunately, I knew what I wanted and placed the order. I asked if there were any other matching items for the limited addition order I made. I was told no. Come to find out, they had TWO other items. I tried to order over Whatsapp, although hopefully at first, they never sent the email to pay. In store, there was no special treatment...all the other customers had drinks; we weren't even asked. I'm about to let them send back the purse and take a trip to Paris where I'm sure I would get the LV service that Stuttgart should have.

Very rude staffs from the door guard being judgmental because I had my kids, to the assistant, the…read moreone Asian lady. She didn't have any patience. The door guard is another. Where do they find these people? I wish I could post their names on here and give them a negative star if this was possible. I'm from southern California, I shopped in hundreds of these stores, all over the world, never met such rude customer service. These people don't deserve to work in a customer service setting environment.