Very disappointing experience - poor quality and even worse customer service
I am extremely disappointed with my experience at this shop. I returned a horse blanket because it was not waterproof, even though it was advertised as such. When I contacted the shop, they claimed that the blanket was wet because my horse had "sweated" under it - which is absolutely not true. My horse was cold and damp, not warm or sweaty, and the inside of the blanket stayed wet even after lying in the stable aisle.
Instead of taking my complaint seriously, the shop dismissed my concerns and provided no proof or explanation of how they supposedly "tested" the blanket. Their communication was unhelpful and unprofessional, and I felt treated unfairly throughout the whole process.
I've decided to return the blanket again and expect a refund, but given the poor handling of my case, I would strongly advise others to be cautious before ordering from this shop. The product quality and customer service were both far below expectations. read more