My car is being serviced at this repair shop since two years ago, and I must say this is the best…read moreI've ever had! The secret address for those who want to feel in control and be treated fairly like a customer, even if you don't understand cars at all (you will NOT be perceived like some purse who will fork out for useless work). COMMUNICATION It starts with how friendly and upfront the owner and the deputy are, these ladies for sure communicate transparently. I've been to 3-4 other garages previously since I originally bought my new car, and this garage communicates in the most transparent way, both in terms of work needing to be done and in terms of costs! Here I feel I have contact with the mechanic and not just with some customer care guy who is removed from the work being done or tries to sell. If they want to offer more services, they will nicely suggest it, they never use a sales pitch. SKILLS Also, the mechanics are of older age, which is perfect IMO because it means they have more experience, make less mistakes and are more efficient (less time costs charged for non-standard work). Many repair shops don't hire or even fire senior mechanics because costs are higher for the repair shop - in this case, the place seems to be run efficiently so a senior mechanic is not considered an overhead! The result is that they repair things at low cost, and it feels like a better and more ethical work environment. WARRANTY And finally, the shop is certified to uphold your original manufacturer's warranty. My car was already outside of warranty when I started coming to this place, but this is a big plus for recently purchased vehicles. Also, for larger repairs, they ask you the next time how the car is still doing... so they care about their work and the quality! REPLACEMENT PARTS Replacement parts, such as windshield wipers or engine oil, cost less here than at other shops or gas stations, at comparable prices to online stores. The owner seems to have no interest in making over-the-top mark-ups. If they don't have a replacement part on-site, it takes them a day to obtain it (from my own experience). NO UNNECESSARY WORK The garage knew that my car was more recent, and they knew I didn't have to do Abgastests anymore, and took off the green circle sticker. No other garage would have missed on an opportunity to make an extra 50-90 bucks every two years. PRACTICALITY If you have issues with your car outside of shop hours, you can have it parked in front and throw your key into the keybox. If you need to pick up your car outside of shop hours, the key box will return your personal key when you enter a pre-agreed code. So it's sufficiently practical for those with long office hours. I was able to show up unannounced for smaller services, and it was taken care of rapidly. OVERALL... Not sure if my experience is representative overall, but I would give this garage five of five stars and I really enjoy having my car taken care of here. Absolutely to be recommended.

From the owner: Brunau Garage in Zürich hat sich neben dem Verkauf von Neuwagen und Occassionen auf den Service und…read moreWartung aller Marken nach Herstellervorgaben spezialisiert. Wir übernehmen gern für Sie die Vorführung beim Strassenverkehrsamt und alle Reparaturen (Bremsen / Bremsprüfstand, Klimaservice, Standheizungen Webasto / Neueinbau und Reparaturen usw.)

From the owner: Die Garage Autoport AG seht seit 1981 fur Professionalitat, Zeverlassigkeit, Flexibilitat, and…read moreSicherheit

Word of warning - if you want to be dissed by a mechanic, this is the place to get your car…read moreserviced. Detail: I bought a used VW family brand car in March 2015. First contact with these guys was when some dude backed up into my car and demolished its front, early July 2015. The guys did well in terms of repairing my car and getting the insurance of the other driver involved, etc. Even though it took them 3 weeks (!) to get my car fixed, the overall result was somewhat satisfactory. My overall impression of the garage was totally demolished when I went in to enquire whether the garage could do a GPS navigation system upgrade. I have a RNS 310 system with Hardware 16 and Firmware 227, which I know is upgradeable to 351 first, then 357. The guy at customer care didn't know what I was talking about, and he fetched a mechanic. That person was rude to me - first, he came up with a random price of 80 francs for the upgrade. When I asked him which version he was going to upgrade to, he said 'there is only one upgrade' - which is factually incorrect, because he has the option to upgrade me to 235 or to 357. Then I asked him to prepare the work, and he came back telling me that he had the necessary upgrade software for this GPS unit, but the brand didn't match my car's brand, even though both systems are from GPS manufacturer Blaupunkt, namely the model FX. If all this detail is too much for you, here is a summary - these guys can sell you cars for 19-20k Francs, they can charge insurances 3-4k Francs, but when it comes to being friendly to you and help upgrade a GPS unit, they will treat you like the customer is the biggest piece of s***. To be avoided at all cost.

Not responsive enough on the phone. I inquired about starting a new service relationship with this…read moregarage, but going to go to a smaller place where I get attention and service