This bank is brutal. No customer service and closed my accounts because I was scammed. Nice work Scotiabank! Hope your record profits every year go to good use. read more

I like Scotiabank and scene points are great, my only issue is that whenever I go into the downtown vernon branch there is a very strong perfume... it is overwhelming and I have allergies! read more

Bank branch manager Maxwell, lied to our company and because we were not the direct client for this bank they would not even look into an internal review. We were directed to escalateconcerns@scotiabank.com and explained that there was only a bank concern, if their client had a concern and they were not interested in discussing the issue we had with the banks unprofessional handling of a bank transaction. VERY, unprofessional for a banking institution to say one thing and then do the direct opposite of what they committed too, with no internal review process. This will turn into a legal issue that could have been an easy fix. read more

I would not recommend this bank. They charge way more than other banks for just a simple and easy account. I will be pulling my funds from this place!! read more

I always deposit my cheques via the teller so they go through with no hiccups. The last time I did it, they put a hold on my account. The following day, I went back to ask them to remove the hold. Although the cheque has already cleared at the other bank, they still refused to remove the hold. I had been banking with them since 2005. I wouldn't recommend them. They shouldn't be in business if they treat little guys like they are trash. read more

Scotia Banks in the Vernon area are very inconvenient for working people; they close at 4, other than on Fridays, and are only open short hours on Saturdays. When I mentioned this to a teller she said," Well, I am sorry we are not open at 4 a.m. for you." I resisted a rude response and pointed out to her that the little credit union in Enderby, BC is open two weeknights until 8 p.m. and other week nights until 5. Scotia Banks also advertise that they are Western Union outlets, at least the downtown Vernon one does, but they will only take your money, not give you any that you have been sent. This should be in the advertising, I wasted a trip, including taking time off work to get there before 4, to find this out. I was sent to a little Western Union outlet where the staff was polite. The big banks continue to use our money, make billions each quarter, yet give us poor service and charge ever-larger fees. read more