After dealing with SummaCare customer service and their supposed quality assurance department, I…read morecan see why hospitals are dropping Medicare advantage plans. This year (early 2023) a SummaCare representative argued about putting in a complaint against University Hospitals for a billing error. The employee in Akron was very argumentative, and my wife even observed that it looked at times that I was begging her to put in the complaint. The employee finally obliged and put in the dispute against the billing error however, when we got the paperwork back from SummaCare, she failed to put in one of the errors which resulted in SummaCare saying I owed money. Fortunately, at the same time, seeing how this employee was being uncooperative, I had also put in a BBB complaint against University Hospitals and the billing error wound up getting resolved. So I wound up putting in a complaint against the employee and SummaCare through the BBB. SummaCare manager, contacted me and assured me that the employee and the department would be addressed as far as properly taking down complaints, and not being argumentative. The manager had lied to me - unfortunately, after I closed out the BBB complaint, SummaCare decided to dismiss the complaint, claiming that it was past 60 days. But interesting to note nowhere in the complaint did SummaCare reference the issues with the employee and the department. In other words, SummaCare misrepresented my complaint. Time to get the regulatory agencies involved. May contact our US Senator as well since it appears that many hospitals are bailing on this failed concept of Medicare Advantage "insurance". Good grief the Feds have a tough enough time keeping their own employees under control how do expect them to control their "Medicare Advantage" flunkies?

i needed medicare advantage to ass prescriptions dental and eye care to medicare…read more i researched at least 10 advantage plans for my needs customer service attitude and knowledge was important too summacare beat them all for price reviews knowledge and attitude i have been with them 8 years and have rarely encountered a problem occasionally they consider an mri unneccessary the greatest triumph happened a couple years ago my generic zyrtec for my allergies wasn't available within 30 miles of my home instead of forcing me onto a different drug summacare paid for name brand drug 100% this saved me $280!!! recommend them 100% all cleveland clinic and university hospitals are covered

We were extremely satisfied with all aspects of working with Leverity and would highly recommend…read moremaking them a part of your business team.

Michelle and Jessica were extremely knowledgeable and professional as they helped policies that…read moreworked best for us. Thank you, State Farm!