Our garbage disposal was on the fritz and we requested service through our home warranty. Initially, we were connected with a different service provider, but after 10 days and we still had not heard from them (after calls and calls) our home warranty switched us to Scout. Scout was AMAZING! They got us on the schedule in less than an hour and their technician (Seth) came out on time and went above and beyond to diagnose and fix the problem! Highly recommend this company and Seth! read more

Horrible company to go with. Our home warranty kept sending us back to them. We had a leak from master bathroom to garage ceiling. Two guys came...one stayed up where master bathroom and another downstairs where garage ceiling is. They said they filled up tub and noticed no plumbing issues. They said it is jets because when water reached jets...the guy downstairs at garage heard leaking. Jets in a tub is under the manufacturer and not plumbing. So we called specific manufacturer and got a specific person out. They tore tub apart to see and nothing was wrong. We went back to home warranty and they sent us to Scout once more. Scout told us they are not coming back and have notified warranty. I blame both warranty and this company. This company clearly does not know what they are doing and are very rude. read more

Update... so they fixed a hose bib and now I have a leak at the joint that is causing a after damage INSIDE my house. We've tried to talk to the owner and he won't answer us.. -------- original Highly recommend. Incredible communication, fast to schedule, on time and able to explain the issue and repairs needed clearly. Repairs were handled quickly and they left the area cleaner than when they arrived. . read more

Scout Plumbing - Plumbing Near Me - Lake Dallas, Texas

Add my name to the RUN FROM SCOUT PLUMBING. First American, my insurance company, picked them to repair a leaky faucet. The plumber told me the part did not exist and needed me to quickly make a decision to put his builders grade CHROME fixture and take out my $$ polished brass fixture. Nothing in my bathroom or entire house is CHROME, but plumber guy was running late and I needed to quickly allow him to put in his non matching fixture. THANKFULLY I SAID NO THANKYOU. Was sent an additional estimate for a polished brass fixture plus CODE REQUIRED FLEX WATER CABLES for nearly $500. Thankfully First American sent out a REAL PLUMBING company to check it out. Guess what? The supply warehouse HAD THE INTERIOR LEAKING PART!! I doubt Scout Plumbing ever checked for my part. Easier to put in another fixture than research it. Also was NOT CHARGED FOR CODE REQUIRED FLEX CABLES that Scout said were required. Many reviews on Scout have said the same thing. They will gouge you for extra non required parts and "Code Violations". Actually had good luck with Scout on previous jobs, but this plumber changed my mind forever! STAY AWAY FROM SCOUT PLUMBING!! read more

ust had scout plumbing out to replace an outside faucet and repack two outside faucets they were at my house about an hour the bill was $961. My wife could get ahold of me before the work was done. The parts were less than $400, They charge $245 to repack a faucet which takes less than 15min. So much for being a long term plumber for us. I will never use them again. Only call them if you have lots of money to burn. At $500 hour a really poor value. When I called to say you spent about an hour there.all that was said was those are our list prices. Don't ever use Scout unless you want to get ripped off read more

This organization is shady and their technicians don't appear to have a love or passion for what they do. I have experienced two visits to my home via the home warranty association and both visits the same type of lack of attention to the customer request and details and poor focus on quality and horrible customer service were present. Their technicians are not honorable and just seem to be there to get a fast check because they don't want to do the work required at all. Halfass do the job and lies about what they've done has been my experience. This most recent experience the technician waisted half of my day waiting on him to show up and then to just come in and lie on his report to the warranty company because he didn't want to do the work which caused the claims denial. Told the warranty company that we had HIGH water pressure in our home which is what was causing the leaks? WTH? Le leaks were actually caused by parts that needed to be replaced (worn shut off values on the water lines and faucet knobs) He never checked the pressure, didn't look at nor correct the issues because he didn't want to do the welding necessary I reported and left my home with the same problems I reported and expected to be paid . I called and paid for, out of pocket, another plumbing company that came out corrected the issues (quickly) and tested the water pressure for real this time to validate what I already knew and disputed the lies of the this most recent Scout Plumbing technician (Sean). DON'T USE THIS COMPANY!!! read more

Scout Plumbing - Water pressure reading 70 psi - Plumbing Near Me - Lake Dallas, Texas

Recently moved to TX and when our garbage disposal stopped working, Scout Plumbing was who the home warranty assigned the ticket to. Within minutes I received a text message from Scout Plumbing to schedule the appointment and a plumbing technician came by the very next business day. The disposal was irreparable and in less than 30 minutes the tech replaced the garage disposal. I appreciate the efficiency in getting the job done and also making sure the kitchen area was tidy again. read more

As always, Scout shows up on time, does the work required, and charges what they quote. I appreciate the upfront conversations about what the scope of work will be including bringing the old work up to code when necessary. The technician who visited my home this week was on time, courteous, knowledgeable, efficient, and clean. I recommend Scout to anyone who needs a plumber. read more

First American sent these guys. Rusted hot water nipple to tank with expansion tank down the line, plumber wrenches on it and breaks it... calls First American and tells them its a bad expansion tank which voids the claim since its a code update . Plumber turns around and offers to remove the rusted nipple for 350.00. If this happens to you , fight the claim have a good company diagnose the issue and take the cash out from the home warranty claim. read more

Very cold , acted like he did not want to be at my house. He was rude on the first visit, I blew it off. Today he was rude again. I said something to him today, at that point I just wanted him out of my house! When I call first American next time I will ask not to have Scout plumbing at my house! Rey Lomas read more

I had a heating element go out on my water heater and the wax seal come undone in my master bathroom toilet. They were excellent and pretty quick with all the work! Definitely recommend!!! read more

I can always count on Scout. They are on time and courteous. But most of all they know how to do their job! Rey was my most recent technician but they've always been the same. Scout Plumbing has high standards. I'm very pleased. read more

I have First American Home Warranty... I called for a service call for my garbage disposal that's not working & they sent out Scout Plumbing for a service fee to me of $85.00. When Scout got there - there was a tiny pebble half the size of my little fingernail or less. The technician worked about 10 minutes to pull it out. He said First American Warranty doesn't cover something getting down into the unit and they charged me $173. so I ended up paying $258 for a tiny pebble to be removed in about 10 minutes. THIS IS GOUGING especially since I received an invoice for $312. I called and they said $139 was billed to First American so Scout spent 10 mins, pulling out a tiny, tiny pebble & charged First American $139.00 but that wasn't enough for them to pull a pebble out, no, they said it was a "repair" even though they didn't repair one single thing but instead pulled out that tiny pebble that stopped the blades from turning. I couldn't even see the pebble with a flashlight to know it was there. Do not call the unless you want to get gouged for their service. Why wasn't $139.00 enough money for 10 minutes to take a small piece of ANYTHING from between the blade? Why was that $312 with $173.00 STOLEN FROM ME when my company was paying them $139.00 for the call? GOUGING - STEALING PURE AND SIMPLE. read more

I had an issue of water backing up into my shower and water coming up from under the toilet in our master bathroom every time the washing machine would drain. Called our home warranty company, who sent Scout Plumbing to "fix" the issue. The guy who showed up rain a cable and supposedly found roots in the line, which is not covered on the warranty. When asked if we needed to test the drainage issue after he said it was cleared, his response was that it was not needed and everything was fine now. He said we would need to run a camera down the line to find the break. After he left, I ran a load of clothes through the washing machine. The backup was worse than before with even more water coming up from under the toilet!! I called the guy on his cell phone but immediately got voicemail. I left a message stating the issue was not fixed. No response from him or the company to date. I recommend NEVER using this company because of extremely poor customer service! Deserves ZERO stars but that isn't an option. read more

Our sink was backed up due to a buildup in the drain line. The AC drains through the system there and every few years there's an issue. I submitted a work request with my home warranty company and two "plumbers" from Scout showed up. My nephew allowed them entry and advised them the bathroom was up the stairs. They went up into the bathroom and closed the door not asking any questions. It was believed they knew exactly why they were there. After a little while one of the plumbers came knocking at my door exasperated and asked if there was a sister sink back-to-back. I was surprised that he wasn't aware since I specifically advised this information when submitting my request. I got an earful from the worker complaining that it was my responsibility to advise him. They packed up and left the premises stating additional work was required and it would be it of pocket. I contacted my home warranty company who advised the work order stated there were sister sinks, the additional work had already been performed and only the cleanout was necessary. Ignorance and lies is all I received from these incompetent workers. read more

If you have First American home warranty and you get assigned to them. Unfortunately, they will find the way to tell you that your problem is not covered, and get money from you. It doesn't matters the problem, they know all the loopholes, they know what to do and how to do it. If you get assigned to them, try to request for a different company. read more

Completely useless. They told me my jets were leaking from my tub and so I had to find another company to look at it for them to inspect it thoroughly with a camera to find no leaks. Sucks that my home warranty company keeps sending them out. read more

Fast, helpful service with a great attitude. Seth even helped educate us (as new homeowners) on what to look for in the future. Very happy with this service. read more

Scout has always come thru for me! They've worked on my old pipes many times and always take the time to explain the issues and resolutions. Very reliable read more

Imagine arriving in town to help your parent with a medical emergency only to discover multiple plumbing problems in their home during your visit? Add in a pandemic and a crazy hospital schedule/work schedule! Scout Plumbers did a FANTASTIC job of taking care of each issue. They did the work quickly and for an excellent price each time. Both plumbers took photographs and emailed me a copy of my invoice and description of the job done. I'm so incredibly glad that I found Scout and I would recommend them highly to ANYONE. One of our issues involved an actual water leak and they made it out to the house so quickly - and the representative on the phone helped talk me through shutting off the water. Truly an incredible group of people. Thank you, Scout Plumbing!! read more

These guys reached out almost immediately after home warranty assigned me to them. Rey was the technician and he was efficient and friendly. Highly recommended. read more

Scout Plumbing fixed our problem with urgency and professionalism. We had our ac drain line unclogged which caused a back up to our sink. They came out next day to take care of us. Rey Lomas was the technician and he was very professional and knowledgeable. read more

We moved into a new house a couple weeks ago, and quickly realized that we had some leaks in sinks supplies and at our washing machine water supply. Scout came out and fixed us up. They were prompt, fast and friendly. I will use Scout every time that I need plumbing work done at my house. Thank you! read more

Beware!!! They will scam you EVERY time if you use them through a home warranty. We have many rental homes and they claim EVERY single time that upgrades have to be made that are not covered. They tried to charge us $1200 to replace a hot water heater WITH the warranty. When we insist on a different plumber through the home warranty, it ends up costing us nothing and the reputable plumbing company got them to pay for our accelerator that Scout claimed wouldn't be covered. RUN FROM SCOUT PLUMBING!!! read more

I cannot say enough about how wonderful Scout Plumbing is. We had a clogged drain and initially called Benjamin Franklin Plumbing. They charged us $350. And within a day, the drain was backing up again. So, the plumber, Andrew, came back out as a warranty repair at no charge to clear the clog. However, he couldn't clear It and had to call his field supervisor for advice. At this point, he quoted us an additional $1,000 to try to pull the blockage out with no guarantee that it would even work. Or, $15,000 to cut through the pavement to get to the pipe. Additionally, he also actually pushed the clog back toward the house, which was confusing to Eric at Scout Plumbing as to why he would do that. When Eric and his co-plumber arrived, they quickly assessed the situation and quoted us about $250-$450 to clear the clog. After using the camera, they advised that it was going to take a bigger drain cleaning head. This would require pulling the toilet and going down the larger pipe and would require a return visit. They didn't charge us for the initial visit, and returned two days later. It took them an hour and a half to clear the clog! They even let me see the clog on the drain camera! My final cost was $550, since we pulled the toilet ourselves. This would have been substantially less (about $250) if I had called them when the issue began! And we would have saved us the $350 we paid Benjamin Franklin. From now on, Scout Plumbing is the only plumber we are calling! I highly recommend them for their honesty, professionalism, and quality of work! read more

I called scout Plumbing through our home warranty. Our water bib outside had a leak. The tech (Seth) was very polite, easy to talk to, professional, and did the job quickly. I had to pay an additional $375 out of pocket because he had to break two halves of a brick to remove the water line (not covered by warranty). Next day, I called the company and addressed my concern about what I was charged. Our previous phone quote to remove bricks was less than $375. They were very quick to reply back to me, and offered a partial refund. I was very happy with their service, especially their customer support. Lydia and Diane were both very helpful, friendly, and professional. Thank you, and will continue to ask for your services in the future. read more

Got me fixed up in less than 24hrs from the report to the warranty company. Showed up right in the middle of the quotrd window. Prompt. Polite. Knowledgable. Normally the home warranty contractors are mediocre at best. These guys were top notch. Even their office staff was prompt, polite, and knew what was going on. read more

Bad bad bad. Warranty company sent these guys over and I'm sure this is a similar story to what you are going to read here. Spent five minutes in my home. Told us my job wasn't covered by warranty. Not true, wear and tear is absolutely covered by my warranty. I feel gross and ripped off. $65 for five minutes of nothing. Would not even tell us why it wasn't covered. I spoke to the warranty company and this company and their stories did not match. It seems they sent them over and take them on their word that it's not covered. Wear and tear is absolutely covered by my warranty. If you see these guys calling after filing a claim, cancel and ask for another company to be sent over. read more

If I could give zero star I would!! This is my 3rd time dealing with Scout Plumbing. The job was assigned to them through insurance company which I have no choice. They left with the tap dripping which is not acceptable. After complaining to insurance company we were lucky to have Duarant plumber to come and fix the mess that Scout left behind. No no no to scout Plumbing read more

This company is.not to be trusted. They came to my house to repair leaking valves under my sink and said they were not covered by my homeowners warranty so they could just collect the trip fee of $75 dollars and not have to do the work. They said the valves needed to be maintained. No professional plumber has ever heard of maintaining a valve. read more

First American home warranty uses them to come out and on two occasions I have had the opportunity to use them. Both times I have been underwhelmed by the company. They provided a window of 11-5 only to show up after 5 - to walk in asses then saying they couldn't do anything after 10 min visit. I had a sewage blockage; they told the insurance company it would cost $1950 to fix and an additional 250 to fix a leaking diverter. Thus the claim being denied. I was about to use them to fix the work thinking I had and up and up company, but thought to call other plumbers only to find my issue fix for $125 with the diverter replaced smh! read more

George with Scout Plumbing was excellent. Located my issue and had me fixed up in no time. Thank you! I highly recommend Scout Plumbing!

Worst plumbing company ever!!!!! I was finding water in my master closet and filed a warrant claim. My warranty company contacted this joke of a company. They sent out Joseph who is by far a joke. He kept telling what wasn't covered and what he couldn't do. Offered no solutions or suggestions. He spent more time writing up his report which shouldn't have included anything. AVOID THIS COMPANY AT ALL COST read more

Worthless and incompetent. Can't even find a leak. Basic plumbing 101 and they flunked.

Very professional, on-time, neatly installed, and done quickly. They walked us through the new features of our hot water heater. read more

Scout Plumbing - New Hot Water heater. - Plumbing Near Me - Lake Dallas, Texas

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We had them out to do a preventative snaking as had been recommended by the company. We experienced a clogged drain just days afterwards when we had had no issues prior. The company refused to accept responsibility or take care of their customer. Beware of signing anything with them especially the receipt. They do no show you the fine print that shows there is only a 24 repair window and they did not damage anything. It's like they had to add those clauses for a reason... read more

Seth. Thank you for the great work today. Seth has over 20 years of experience. He was easy to talk to, pricing upfront, great attitude, and explained the entire process, friendly, and very knowledgeable. He probably deserves a steak after the hard work he did for my family today. Thanks for replacing the water heater again. read more

Best service I've ever received from a plumber. Loved the text message communications: appointment setting, notification that the plumber was on the way and the tracking software so I knew exactly how soon he would arrive. Very professional, courteous and friendly. Repairs were done in a very timely manner and nothing was done without my approval. read more

Like others that have this company come out as part of their home warranty. They looked at my shower and said they would order the part. It's been 2 weeks and they still don't have the part. I'm also having an issue with my toilet they they came to fix and it is the same problem but they refuse to come back until the shower part comes in. They state the home warranty company won't pay for another visit (Nation's). I call Nations and they refuse to work with me and state it is between me and Scout's. I'll be rating Nations as well because this is horrible they expect someone to be without a toilet and hot water indefinitely. The 2 issues are not the same. read more

We've had several repairs done over the years by Scout Plumbing through Nations's Warranty and we've always been pleased with their professionalism and quality of work. read more