Pat and his crew did a great job!! Came out painted our home right before my daughter had her baby

My patio door needed to be rescreened and my pet door replaced. I contacted Screens N Covers and they assured me the job could be done. I took the down to the shop on Tuesday and spoke with a wonderful woman (who I am sorry forgotten her name). She explained it might be a week or two since some employees had been sick with COVID. Also, she told me she would call me with an estimate. However, when she called me this morning she shared my door was done!! I was so surprised but very happy. The work was professional and the door is back up in place, and my pet and I are both happy. I will be returning with more window screens and I recommend if you are looking for rescreening to please check out Screens N Covers. Pam read more

Screens N Covers - new screen and pet door for my patio - Copperas Cove, Texas

They're first Class! We have been using Pat and his crew for many years. Everything was done correctly the first time.

Very disappointed at this point. Customer service definitely needs to work on how to talk to people and keep better records. We paid to have two windows done (top to bottom). Our windows are large and have a semi circle top portion. We make an appointment, they come out to measure. We wait an inappropriate amount of time before they finally come out and install the top portion on two windows. We don't hear from them again until my husband and I ask if they were going to finish the job. When I call, the woman on the line sounded annoyed when she told me no. She claimed we only ordered the top part of the windows only. (Sooo it's our fault we weren't clear?) This makes no sense. Who would purchase privacy screens for two windows for ONLY the top part of the window. Then she bombards me with the news that she already went over this with my husband. She was not going to discuss it with me then? Well, my husband goes back and forth with them for a couple more days through email. He has been very patient but just as dissatisfied. The responses from them were as follows: -no you did not pay for that - we did half but were rained out - we are back logged - we don't have the materials -The installer wasn't tracking that he had to do the whole window for both windows that were identified. They blame the installer?!? I am all for working with a local business but this experience has us reconsidering that decision. My advice is to go with a business that can prove the quality of their work, are professional, prompt and dependable. What happens now? Apparently we wait.....again! They are backlogged (apparently). Will they finish the job? According to the emails - yes. We hope they do a better job at installing quality materials than they have with the order and customer service. Hopefully we can get a date for the installation. Am I annoyed? Very! If they redeem themselves would you edit the post? Of course. Like I said we expect them to finish the job and do quality work. Would you recommend them to others? Absolutely not. If the company reads this please consider this. I am writing this review with the facts in mind but We are also very frustrated at the lack of care your staff has placed in the situation and speaking with us. We hope this gets fixed soon! Mrs. Choron read more

Great job doing my screens. Very timely and professionally done. Will definitely use them again