Their IT dept is non-Responsive to what's needed to effectively assist clients with on line…read morebanking.... The system needs to be reworked! There is no trust in your people who assist us with Changing our PW. We go round and round to no avail. Don't put your non trust of your on line customer service people, and through me back to making another call for a new password, when your customer service folks already gave me one.... This is bunk, and should be addressed NOW. I'm a new customer, but will not transfer any more of my accounts to Citizens First bank

Worst service ever...they don't know what it takes to be a neighborhood bank. I wouldn't bring my…read morechange there for dollars nevermind depositing anything.....They found my fathers key to his safety deposit box in their parking lot and because he is in a wheelchair with a broken foot, he asked me to retrieve it. And even though we share the exact same name, license provided mind you, they still denied turning it over. So, I guess I will send the poor guy with the broken foot up there. Good job bank....please call the house if and when you would like to apologize. I would give them no stars if that was possible....

Great experience !!! Friendly staff…read more And they have notary service if you have an account with them for free

Chase is my bank for today and till death do us part. The bankers are available even when just…read morewalking in. The tellers are on task and able to direct you as needed. The office spaces are more clinical than personal but the folks in them make up for the lack of decor. Effective and consistent banking experience Chase is the best in the business.

Great Bank, good people, I have used them for many years. I highly recommend them. What a huge…read moredifference from banks like Chase, Welles Fargo, truist which are terrible banks in my opinion.

I have been with MidFlorida Credit Union for over 10 years and they are WONDERFUL. Left the…read morechecking/savings account world and found this company. Great staff, they actually know your name, friendly folks, have personally helped me on several occasions, easy to deal with, their online banking is easy to navigate and no more fees every time you turn around. Your money is secure and I am so glad I decided to use a credit union. Of course they have popcorn on Fridays!

There wasn't any experience I finally walked out after waiting for the lady who told me just a few…read moreminutes when she did come back she asked what I needed. She then walked over to another woman who came in about 5-10 after me she was ask the same question. After overhearing her conversation it was obvious that I would have to wait until the other customer was helped. So I walked out

We started with Sandra when we first came through the door. Fabulous personality and couldn't wait…read moreto get us started on service. We were then referred to Jet who became available at our beckon call. Even on the Fourth of July and a Sunday night. Wow. He is prompt and meticulous. I wound definitely recommend this branch and their fine employees who go above and beyond.

We called leesburg Campus USA and spoke to a very friendly…read moreyoung lady named Opal. She was very helpful with answers to our questions regarding opening an account and obtaining a CD. If she didn't tell us that she was secondly in command at this location we would have thought that they needed very few employees as she had it all under control. When this Lady's boss is ready to move on we highly recommend Opal as the next Manager at this location! You Go Girl!!!!!

Best introductory cd rate available. Friendly assistance. Plus they had ice cream for their grand…read moreopening.

Sent me a letter accusing me of being delinquent on a car loan, and threatening legal action when…read morein fact I wasn't. Called them, and they said it was their mistake. No apology. No nothing. I do not have any faith in this financial institution. It's like they don't know what they're doing.

Once again Insight has should they don't have any insight into how to provide customer service. We…read morehad an account that was locked so we could not access the info. This has happened before and has not been a big problem. This time my wife had to go in person to the bank to get the account activated. No big deal. She was told we could access the account by close of business that day. But, it didn't happen. We tried to call and leave messages but never got a call back from the local manager. I then went to the office and the problem was fixed. This took several days because we wanted to make sure we had not made any errors on our end. The reality is they promise but do not deliver. We think this might be the last straw before closing all of our account with them. BTW, we are at day 3 since sending the President of the bank an email. I don't expected to hear from him.

I've been a BOA customer for nearly 20 years, using it mostly in the northeast USA. I was pretty…read morehappy there as their staff were courteous, professional, and always available. We moved to Leesburg last year and this BOA location in particular is awful. Their online appointment system doesn't work at all and they never answer their phones. So the only way to set up an appointment is to drive to the location, and they're always busy with very limited tellers and other help. The Villages location is much better but for me it's over an hour round trip. Additionally, their ATM is almost always out of service. This location in particular needs new management.

Worse banking branch I have ever dealt with in my 40 year business career dealing with many banks…read more I have been a personal Bank of America customer since they purchased Barnett Bank at another branch, never a problem. The Leesburg 14th St branch does not answer the phone, the online appointment option show ZERO availability for the next 2 months!! I have tried to email Leesburg representatives and either receive an invalid email (thus they are no longer there?) or no response at all. Do not use this branch for anything, Bank of America should be ashamed that this branch exists. Banking. Corporate......you need to read these reviews and start cleaning up this branch!

Slow service. Just trying to deposit a payment today with nobody else around and took 20 minutes…read moreplus! Not very convenient to say the least! Not sure if understaffed but very poor service!

My wife, mother, and I went into this Wells Fargo branch to deal with an issue for my mother. She…read moreis 84 years old and is starting to forget many things. This is a very difficult issue for my mother and for us. We needed to be added on to her accounts to assist with daily financial issues. Alysa M. Rossi quickly assisted us and was incredibly understanding and helpful. There was a lot of changing of her accounts and Alysa also gave us some suggestions that helped. She was professional, knowledgeable, and took a difficult situation and resolved it painlessly for us! Thank you Alysa for helping us yesterday, you are amazing!

Called in and sent an email to get some loan information. Never got passed the main operator,…read moretraded emails but no one at the bank ever called or emailed back. I have received loans at other Wells offices for years but this branch is dysfunctional.