Seafoam Marketing

1.0 (1 review)

Web Design, Marketing

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Michelle D.

1 month ago

In April 2025, I contracted with Seafoam to create my Shopify website for my small bead business. We kicked off with a branding workshop on May 6th. According to the contract, the site was to be completed and tested 10 weeks later, by June 15th. I was assured Seafoam had developed on Shopify before. They were aware I had over a thousand SKUs. I'd even entered all the SKUs in advance. The branding workshop was great, but then weeks would go by where I wouldn't hear from them. On May 27th we had a strategy overview - 3 weeks lost. This was just to approve the direction of the site. By June 5th we had agreement on a direction and theme - 5 days before the site was supposed to be tested. Everything went this way with Seafoam. I paid $13,300 for an ecommerce website. Seafoam was underprepared and had no real idea what it took to bring an ecomm website to life. They didn't understand the back end of Shopify. They told me upfront they knew a junior-level ecomm software (Woo Commerce?) but assured me they had no issues using Shopify. I'd told them upfront that I wanted both a loyalty program and reviews capability, and they dragged their feet on finding appropriate apps all through June. By July 1st, I'd just been given a first look at the skeleton site, provided a list of feedback - some were things I'd originally asked for that were overlooked. They went dark for another couple weeks so I started sending over template language like Shipping, Refunds, Terms and Conditions on my own to try to keep things moving since I heard nothing back. My FIL passed the end of July so I was away from the project for 3 weeks. When I came back, there was no real work done. (A note here: I'd been unhappy with the theme we picked, but we'd decided to move forward with it anyway, which is fine.) By mid-August, we're about halfway there. I found myself pushing them more than they were initiating. In late August I mentioned to the team that I was *very* frustrated and upset by the continued delays - and was literally ignored. After bringing it up to the team again, and again being ignored, on Sept 8th (23 weeks into a 12 week project) I reached out to Nikki Bisel, the owner. Her response was that she had great people giving it their all, and that the scope was continuously changing (I wanted a different theme and was told no). I received nonapology sentences like, "Our intention has always been to make this smooth and collaborative, and I regret that it hasn't felt that way on your end" and "I'm just sorry it's had to be anything less than a pleasure for you." Basically, I'm sorry you think that. I fired them on October 1st - 22 weeks into a 12 week project. No viable website, no refund for the $13,300 I lost. Just lots of excuses and delays from the top on down. You'd have to be crazy to use this company - especially on a Shopify site. read more

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Nikki B.

This isn't the experience we want for any client, and I'm sorry yours…

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More info about Seafoam Marketing

2732 Sutton Blvd
St. Louis, MO 63143
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(314) 200-5515
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https://seafoammedia.com

From the Business

Specialties

We move small business forward using strategy, technology, and expertise to help you thrive in the digital space. (oh, and we're known for our seriously awesome customer service!)

History

Established in 2010.

In the mid 1990s, as HTML had just begun to make its mark and major corporations were buying their first domain names, we were building our first websites. Using methods, practices, and programming languages that seem prehistoric compared to today's standards, we developed a deeply knowledgeable and intimate relationship with the Internet. In the mid 2000s, our endeavors turned commercial as we started taking on clients. After years of operating as freelancers, Seafoam Media was formed in 2010 by our fearless leader, Nikki Bisel. Today, we still find ourselves getting lost in zen-like modes of design, development, and strategy planning like we did back in the 90s-only now, we enjoy doing it for you.

Meet the Business Owner: Nikki B.

Nikki has over 15 years of experience working in, with, and around technology. She approaches a business' digital presence with a holistic mindset -- that is, utilizing multiple online mediums to get the maximum return on an investment. Using everything from social media to custom-developed database driven software to an integrated and interactive website, Nikki turns normal businesses into ultra efficient companies with notable brand awareness.

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