Today I called the brick to get some information on a love seat I wanted to purchase. I spoke with…read moreAaron W at the Woodstock location. He was amazing. He helped me navigate the online purchase, set up delivery schedule and was very kind. I'm excited to get my new love seat in a couple of weeks! Thanks for the wonderful customer service Aaron! D. Irwin

As a customer, my time is every bit as valuable as yours, don't be blowing smoke up my backside…read morewhen you can't make a delivery in a reasonable time frame, and don't get nasty when the customer calls upset about being left out of the loop. If there's a problem, inform the customer promptly with facts, not vague information. A driver didn't show up, tell the customer, don't lie. My time is every bit as valuable and I don't like my time wasted only to dind out the delivery can't happen until after 5 pm. Waste my time, and i go elsewhere to purchase what I need. I can afford to. Can you afford to lose customers?

From the owner: Ace is the place. The helpful hardware store.read more

Only after they make their sale, they is zero follow up how long the delivery is going to take…read more This continues to go on and on and they have no sense of urgency. They just say that delivery dates are subject to change could be month No one wants to take ownership or responsibility to go above and beyond a customer. I am currently waiting for my furniture going on 2 months and I'm expected to either pick up pay for delivery or wait another week for them to deliver and I'm.only 16 km away.

From the owner: Here at McLellans Brandsource we service everything we sell. With our in house service tech alll…read moreyou have to do is call us during store hours, tell us your name and what the problem is and we will send the tech. ($150 if not covered under warranty) We also offer extended service plans which cover everything up to the cost of your product. The plans we offer are 5 yrs and 3 yrs. If you don't use the service plan within the selected period you get the cost of the plan back as an instore credit.