I was excited when this Seattle's Best branch opened along Congressional Avenue a few months ago--especially since it replaced the Starbucks that used to be there, and it's very close to my place. I genuinely like Seattle's Best coffee, so I've been coming here regularly for my morning drinks (usually a breve and a latte).
Unfortunately, service has been consistently slow. Despite only a handful of customers (most already seated), my orders always take more than 15 minutes. This morning was the worst--it took over 20 minutes for a simple takeout order.
To make things worse, the staff didn't even ensure the lids were secured properly. By the time I got home, both cups had spilled--my breve was down to half, and my latte was about 75% left. That was really frustrating.
I've been patient with the long wait times, but this experience crossed the line. This branch seriously needs to get its act together. If service doesn't improve (especially wait times over 10 minutes), I'll be raising this with a manager next time. read more