My children have been patients at feltz for over 3 years with no issues. Sadly, due to high…read moreturnover in the company, there are now people working with my children who do not know how to work with adults. Rachel and Kailea. OTs at Goodlettsville were so difficult to work with. They created unnecessarily barriers to access for my son. Katie Beckett grands money for special needs kids. They have gotten more stringent and require any provider to approve any purchases for the child. My son eloped and it was a traumatic experience as he was 3 when it happened. We wanted to use our funds for a fence and they refused to approve it, saying it wasn't of medical necessity. Thankfully, his therapist at Vanderbilt was happy to make sure that he is safe while playing. It was in their scope. They just did not want to help. I sent many emails that got no response or very late responses after several follow ups via text. I was not greeted by Kailea on more than one occasion when I was in the office despite me greeting her. When they were being meticulous about what they would approve for Katie Beckett I realized I didn't want the headache of working with such a difficult team for my son. I told her she was rude and unprofessional based on the objective experiences I had with her. Kailea responded that if we change our mind we'd be on the bottom of the wait list. A very unnecessary response when I clearly articulated that I did not want to work with her. She told her boss, Rachel, who emailed me discharging me from Feltz. I have a son who goes there who has a great therapist with no issue. Rachel did not call. Try to resolve anything at the lowest level. She kicked me out of her office because I told one OT that she was rude and unprofessional (because she was rude and unprofessional). This good ol girls club At Goodlettsville is running a once phenomenal company to the ground. STAY FAR AWAY

I do not recommend Feltz for therapy services. Their scheduling department is rude and…read moreunprofessional. I have also received false information.