I was a patient at McNeil Dental for several years, and unfortunately my experience there became…read moreextremely disappointing. One of the worst situations happened when I went in to have a painful tooth looked at and was told I urgently needed a root canal on my molar. I was already in the chair, in severe pain and literally in tears, while Dr. McNeil spent about 45 minutes discussing the situation before eventually telling me she could not perform the procedure because it was the end of the day. It was a Friday, and despite calling it an emergency, the earliest they could get me back in was the following week. Thankfully, another dentist was able to squeeze me in the very next day and completed the root canal without issue. What has been even more upsetting is what I later discovered about the crowns I had done there. I'm young, have always maintained excellent dental hygiene, and noticed that ever since getting two upper crowns done, both sides of my mouth would bleed heavily. I brought up my concerns and was repeatedly told everything looked normal on X-rays. A year later, I saw a new dentist who immediately identified major problems with the crown work. I was told there were gaps around the crowns that allowed bacteria and infection to form underneath. I now have two infected crowns and have been informed that every crown done at this office needs to be redone -- only about a year after having them placed. I specifically invested in getting extensive dental work completed while I had good insurance because I believed this office was reputable. Looking back now, I feel extremely let down by the level of care, attention, and quality of work I received.

I've been a patient of dr McNeil for several years now and have no issues with her as a…read morepractitioner. However, the current front desk person is a problem. She cancelled my routine dental cleaning twice and refused to schedule a dental treatment which was recommended by dr McNeil. I've called 4 times in the past month trying to get it scheduled and even asked that front desk lady to have dr McNeil call me to figure out why it's been so challenging just to be scheduled for a simple procedure. Today when I called again, she laughed at me and was rather disrespectful. I've never experienced such a bad customer service before.

The entire visit felt like a sales pitch to a captive audience. They tried to sell me on oral…read morecancer screening (I don't use tobacco), orthodontics, and teeth whitening services before they even looked at me. The practice uses AI to analyze x ray imagery and 3D imagery of teeth- everyone knows how prone AI is to hallucinations- and relies on that for diagnosis. Practice is also prone to overtreatment of small caries that can often remineralize on their own. Glad I got a second opinion.

When you pay money for a service - - especially any health care service - you expect professional…read moresolutions to your problems. After 6 months, not only is my problem unresolved - but each visit to Verona Dental seems to purposely muddy the waters and make things more complicated. July I was having pain with a cavity under a filling. I was told they could not repair the filling & they outsourced me to get the tooth extracted. I was also told I would need a bridge. August Tooth was extracted somewhere else. That place told me (as an aside) that it was probably unnecessary. (Also would not recommend that procedure) I trusted Verona Dental in their judgement and paid in advance for the temporary + permanent bridge. October The temporary bridge fell out. I called and left messages asking for it to be reattached asap while we waited for the permanent bridge. I talked to the front desk. I left messages several times. I urgently needed it put back in, and I was told it would be fixed. November I arrived at the appointed time and they were running 45m late. I rescheduled. December I needed the temporary bridge to be reattached. I got in and it was reattached. They said January I would get the permanent bridge. Then the temporary bridge came off -- the very next day after my appointment. I called and left a message about the situation and I did not receive a reply. I should not have to call in again. My concerns should be addressed. I have not received anything close to a resolution. I was told I would have a permanent bridge. Six months later: No bridge. No tooth. No temporary bridge in my mouth. All I have are parts in a bag, and these parts should be in my mouth, not in a bag. $4000 in out of pocket expenses and I have nothing to show for it. I feel I have been incredibly patient. Is this a scam? Disappointed in the quality of service. The lack of communication, the substantial cost. I would not recommend. Zero stars.