Such an awfully run business with absolutely no care for the customer and appalling communication. I bought a used car and agreed to collect the vehicle despite it still needing some cleaning to the interior. We were told that we could get the car valeted and send them the invoice for paying after it had been done.
On closer inspection (as can be seen in the photos) the backs of the seats were covered in animal hair, the previous owner had clearly had a dog in the back. The car also stunk of cigarettes and dogs. I'm using the car for work and will font be travelling in suits so a huge concern for me was that this hair would be all over my work clothes.
I arranged for the car to be thoroughly cleaned to remove the stubborn hair and refresh the interior to help remove the smells. This took two people approximately 3 hours of their time.
Sentinel Volvo then refused to pay the invoice or communicate to me the reasons why they wouldn't. I tried to call them everyday but was always told 'someone will call you back in 5 minutes.' No one ever would. I have given up trying now, they are impossible to deal with and I don't frankly have the time to keep trying and with the men who cleaned my car hounding me everyday for payment, so I resorted to paying them from my own pocket. I couldn't live with myself not paying people promptly for their services. Obviously this dealership don't care once you're out the door.
I emailed the invoice to Vishal - the accountant, 4 times, he didn't even reply to acknowledge once.
I would avoid Sentinel Volvo at all costs. Such a disappointing experience. 0/5 read more
