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    SEPHORA

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm
    Updated 1 week ago

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    2 years ago

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    The Face Shop - Belif sleeping mask with generous samples and GWP

    The Face Shop

    4.5(2 reviews)
    5.0 km
    $$

    Do you envy those Korean stars and singers for their perfect clear porcelain skin? I do! I would…read morewonder how they ever got that perfection and wished there was an easy way to try Korean skincare lines without travelling to Seoul or suffer the parking lot disasters of Pacific Mall. Finally, Face Shop opened and I was so surprised on how much they stocked and at the reasonable prices. Considering its all directly imported from overseas, a lot of these were less than Sephora and Bay prices for most medium line skincare. There is a lot of incredible knowledgeable and friendly staff here who didn't oversell me. They knew exactly what to try to get what I wanted (that porcelain skin but highly reactive to vitamin C). I really appreciated how they gave a cute gift with purchase and also a few samples for me to try when I bought my Belif brightening natural face mask. I've used it for a few days so far and the staff was completely right. It gave a lot of moisture with zero reaction. Now I'm hoping to see the brightening effect over time! I'll definitely come back to try more.

    The Face Shop is amazing! It is in a mall and it is very tiny, but the selection of products make…read moreup for the size. They have a sale on until the 27th (November) Buy 2 get the third free. My mother spent $36 and I spent $116. She got over 15 facemasks and random accessories (eyelash curler...) I bought scrubs, sleep masks and makeup. I easily got over 20 things. The woman who was helping us, was easily one of the nicest people in ANY cosmetics/skincare shops. She answered all my questions (I had quite a few!) She did not look down upon us at all and did not pressure or hover. TESTERS for almost everything in the store, we also got over 10 samples to try out. One of the best stores ive been to in a while and will surely return. ~S.A.Reed

    SEPHORA

    SEPHORA

    2.4(28 reviews)
    4.8 km
    $$$

    The customer service was extremely poor, and the employee was openly rude, dismissive, and…read moreunprofessional. Rather than attempting to help, she immediately became defensive and told me to contact HR. When I asked for the HR phone number, I was told they "don't give that out," which made no sense and only added to the frustration. After I stated that the situation was absurd, the employee accused me of being rude and refused to help any further. Since she was unwilling and clearly not in a position to resolve the issue, I walked away and received assistance from another employee without any problem. Overall, this interaction was handled very poorly, completely unprofessional and lacked basic customer service skills.

    Came to return an item that I meant to purchase with my VIB 20% off feature. I had the unfortunate…read moreexperience of dealing with "Shay" who said she was the store manager. Shay said that they need the same credit card in order to refund me, which I did not have at the time. I explained that I waited a very long time in line and I work every day. I would be unable to come back before the refund period is up. Shay said that there were no options beyond a store credit, which was not what I wanted. I asked her to explore other options, and she said that she would get her other manager who "would tell me the same thing she told me". The second manager was actually very helpful and provided a shipping label so that I could ship the items back and have a refund automatically go onto the credit card that I didn't have in possession. I said "Shay, you see she did not repeat what you said, and there are other options" she then was very rude and rolled her eyes, stating that she didn't need life advice from me. I don't believe that the customer is always right, but I do believe that it is our job to go to every extent to find the best possible solution for our customers. Eye rolling and poor communion skills don't make for a good customer experience.

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    SEPHORA - cosmetics - Updated May 2026

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