saphora is a great store with immediate help as you enter. I love the high end products. I wish they would bring back Murad infusion oil- this was a frequent product customers would buy- read more

I'm leaving this star for the genuinely kind associate who checked me out yesterday as well as the courteous woman ahead of me in line. Both made the interaction pleasant. What stood out unfortunately was the lack of professionalism from someone I believe to have been the store manager. Despite wearing a name tag there was no greeting acknowledgment or basic courtesy. This was disappointing especially as it reflects a pattern I've noticed at multiple Sephora locations throughout the Bay Area. Interestingly this level of unfriendliness has not been my experience at Sephora stores elsewhere. Sephora's products are premium priced particularly in today's economy. When customers are choosing to spend their money here the expectation of basic warmth and respect is not unreasonable. It is difficult to justify supporting a business when paying feels like an inconvenience rather than a valued exchange. Customer experience matters and this visit fell short. read more

Staff are unreasonably rude. Like the rest of the city. I'm dressed like a basic Becky and they're watching and following me around the store like I'm going to shoplift. Thanks for nothing. I ended up going to the benefit store down the street. They could improve their attitudes. read more

This review is specific to the person who helped me find an exchange make up product today. Their name is Selena and I can't sleep right now because of their comment. I went in to exchange a Rare Beauty make up because it didn't blend well when I got home and used in front of my mirror. Maybe the mirrors are just too far away in the store for anyone shorter than six feet. Selena helped me by talking me into a different base make up by Haus Labs and different primer. I have other Haus products. When I said I was looking for something to cover pores and wrinkles, Selena laughed and told me the "only thing that will do that is a facelift." I shop at Sephora a lot, and I was not expecting that comment. It is disappointing Selena thought it was fine to tell a stranger they need a facelift. read more

The greeter was nice and called for someone to help me using her "Secret Service" microphone. No one came. Finally the "manager" came over to help and passed me off to someone else. That person said here's someone else who can assist, and there were 2 more I was passed off to....all rude and could've cared less about helping me with the over-priced products. They socialize among themselves - customers appear to be interfering with their cliques. Maybe put them on commission - motivate!!! This is the worst Sephora I've ever been in. I live in S.F. , close to this neighborhood and I will not be returning. read more

Lame customer service, the store is currently undergoing renovations and it's just in bad shape. I've been on a phone call waiting for someone to pickup after she said a "brief" hold for 10 mins...and I'm literally still waiting on the phone, seriously?! No beeping, or buzzing to notify that someone is on the line? Ridiculous. Sad to say, this is probably the last time I'll shop with this store. Credo has cleaner beauty products and much better customer service. read more

They were unhelpful, felt a little racist and overall wack selection of products and energy. They'll never get another dollar from me. I'd rather try Ulta read more

This is a review specifically for Ariana: I went in to look for some products that met some very specific criteria. She was great. She listened to what I was I was looking for; she made it clear that she understood what I wanted to accomplish and what I wanted in a product; she's very knowledgeable about products; she took me to potential options and told me exactly what I needed to know about each of them. She didn't waste my time and she told me why some products I thought might work didn't in fact meet my criteria. I would be happy to work with Ariana again. Thank you! read more

I would leave negative stars if I could!!! I went 3 times today attempting to get a skin scan/ color match and the woman who helped me had no idea what to offer me or how to help me. Then she put 3 orange foundations on my face, told me to walk around and she walked away. Really?? I waited and waited and waited, and went to someone else - she started looking for the original employee and apparently she had left on a break! Yep! She left me with 3 orange spots on my face and left for a break. I was super frustrated at that point and left. 20 minutes later I decided to go back hoping I'd find an employee who knows what they're doing. This male employee approached me, I told him I was looking for foundation and he started acting as if this is the first time he's hearing that. It was obvious that he had zero product knowledge and there was no way I could trust him with any of my purchases especially when it comes to color matching. Needless to say, I left extremely frustrated by this whole experience and without foundation!! I will never go back to this location on Union St and will not recommend it to anyone!!! read more

Mariah worked hard to get me the right foundation and concealer. She knew her products. Checkout was also good. The store seems to have a well trained staff. read more

Good product selection but the staff are super PUSHY. I came in to grab a quick sample as I wanted to color match the NARS light reflecting foundation. By the time anyone help me it was already 20 minutes then they tried to color match my skin and suggested matches that were nowhere close and then was pushing Fenty products and Charlotte Tilbury when I specifically said I want to color match Nars. It also didn't seem like the sales associate was very considerate of my time, especially when I told her I was in a rush. It felt like a timeshare pitch and I was trapped so I ended up leaving empty-handed. read more

It's really convenient to have a Sephora nearby! Staff is friendly and helpful. They helped me find a foundation and concealer I like. I hear they do have break-ins pretty often but it always looks like a well-kept store whenever I'm in. I've also done buy online and pick up in store here and it was quick and easy. read more

I had an absolutely fabulous experience at Sephora on Union thanks to Cynara! I strolled in on a Friday evening, 30 minutes before closing. Cynara checked in with me to see if I needed anything. They had the most gorgeous silver glitter eyeshadow look--I knew I could trust their taste. She led me to Danessa Myricks to show me the newest product the Colorfix Stix--an incredible double-ended shadow stick. They expertly swatched three shades on my hand, and I fell in love with #8 Meteorite/Draco, which is a gunmetal grey cream shadow on one end and a blue/purple shimmer on the other. Cynara helped me find everything I needed in addition to the beautiful shadow stick that I never would have seen had it not been for her. They were incredibly warm, kind, and clearly passionate and extremely knowledgeable about the products. I can't wait to come back and shop with Cynara again! Thank you so much for being so wonderful, I will absolutely be back for all of my cosmetic needs (and wants)! read more

SEPHORA - Danessa Myricks Color Fix Stix cream eyeshadow duo in shade #8 Meteorite (gunmetal grey) with shade Draco (blue/purple shimmer) on top. - Cosmetics & Beauty Supply Near Me - San Francisco, California

Thank you Danielle, for helping me with a concealer which led to a color correcting skin tint, waterproof mascara & eyebrow pencil. I was originally looking for a concealer by Laura Mercier for my under eye area that was recommended by a lady who I follow on IG. I met Danielle, who inquired if I needed assistance, which I did, regarding color selection. After discussing the purpose, she said that her favorite concealer was by the brand IT. She determined that my skin was pretty fair with pink undertones, which was lighter than her initial thoughts so she switched up the concealer color & also recommended a skin tint with SPF 40 (I usually don't wear foundation but wear several layers of sunscreen due to previously living in Hawaii & skin protection). I never do anything with my eyebrows other than a little bit of plucking & she lightly colored in my brows so they weren't overwhelming (my fear was that I would have eyebrows like Angry Birds), which was perfect. I usually wear waterproof mascara due to workouts & she applied the IT Superhero waterproof mascara which really lengthened my lashes. I usually get my Sephora items online due to ease but I'm glad that I found Danielle, who was knowledgeable & helpful. read more

SEPHORA - Dog friendly for your well behaved pooch. - Cosmetics & Beauty Supply Near Me - San Francisco, California

This review is about Daniel A., one of the managers at this location. Daniel was really a rare employee who genuinely cared about the challenge I was having figuring out the under eye concealer. He KNOWS!!! skin, his product lines, and how to teach the application process. He made it look easy, but it is anything but easy. His color matches, and his command of the various steps and techniques of each step was flawless. I never felt hurried or silly for not knowing the various details involved in applying the different products to create a covered under eye look. I felt so special under Daniel A's care. read more

Honestly, the person helping me at Sephora when I went in on a time crunch the other day, absolutely made my day!! They helped me an immediately find exactly what I was looking for, not too much just exactly right, plus they're energy was pristine and made my day brighter!!! Thanks for being great Sephora!! read more

It is hard to take this store seriously as I wasn't sure if this store is turning into Walgreens. Empty Alcohol bottles and litter strewn all over in front of store. A bit rude staff person with black pony tail who ignored me until I asked her name and she replied, "I don't have to tell you my name!" standards have gone way way down, and dear Yves St Laurent (owner) "now they will hire just about anybody!" quote from cosmetologist down the street. Treat yourself to the many other delights this street has to offer- make up places too. read more

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So my daughter she and her little friends got 5 things ok so when we got to the register, it was $287. No actually it was $521. It was crazy but they bought these die or lip oils and a sol day ganero juice jelly blush and drunk elephant, which I thought was very inappropriate for kids their age but what do I know so I paid for it obviously because I want my daughter to be happy and it was honestly it hurt to my bank account so I gave it five stars because it's very cute in there let's use that word read more

AB was exceptional! Not everyone at this location was knowledgeable or helpful but AB's expertise made up for any negative moments. She was patient, informative, and perspicacious. The most insightful Sephora visit I've ever had and will make me recommend this location to others. read more

Best location! It's not chaotic and messy like the Union Sq location, and they have all the brands you want. They used to offer makeup classes that were really fun. read more

It was so hard to ask for a Bobby Brown concealer. I had to walk around for help. When I finally asked a person at the counter to help me out to find how to get the product I felt as if I was not welcomed. read more

It is dirty inside, doesn't feel hygienic, which is a basic requirement for a beauty store. There is grim and dust on the floor under every shelving unit. It's obvious the floor is half assed mopped, and no shelves are ever cleaned just restocked. Sephora desperately needs a deep clean. Despite the condition of the store, I considered buying blush but once I saw someone's dog smelling and licking samples, I had to get out. read more

I couldn't tell is Stephanie was a beginner or not but judging by the finished product we're on the same stage of makeup. The only difference is I continue attempting to achieve a look and she has to be done in 45 minutes. Valentine's Day is my favorite holiday and my makeup is not giving that. It basic and is not full coverage. I think she used powder concealer if that's a thing. My $28 lashes are not worth this look. What do I say to ensure I receive someone experienced because I can't with the beginners. Maybe y'all should offer some half off beginner looks. I should request a refund. read more

They have changed staff and all I can say is they now have an incredible experience upon walking in they have been so helpful I got what I needed within five minutes and had the easiest check out read more

SEPHORA - Versace Pink Crystal - Cosmetics & Beauty Supply Near Me - San Francisco, California

Regional Management please talk to your employees at this Union Street Store. Teach them proper customer service. They accused my little sister of trying to steal blush today. Just because she's 12 and wearing an oversized sweatshirt? Wow. If you were so concerned...... How about finding her parents first? You really think 3 adults (including your store manager) ganging up on a little girl is okay? If you talked to my mother and I before yelling at her, you would have known she showed us the blush - was so excited to purchase her first blush and be like the makeup artists on YouTube. Thanks for ruining her experience. She hasn't stopped crying. We were frequent customers and always experienced excellent service, however, we are extremely disappointed with the way your employees handled the situation today. Please don't let this happen to another little girl. Unfortunately, we will have to inform everyone we know in the neighborhood about this. If you bring your young daughter/ sister here... they might profile them and yell at the kid while you're not looking. Just saw a review on google stating other young girls were harassed for the same thing, so apparently it's a trend here. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Francisco, California

The staff is friendly, it was a good experience. I am grateful for the services. The location is perfect!

This location was pretty nice. Even during COVID, seemed to be well stocked and have helpful staff. HOWEVER-- the last few times I've stopped by to pickup my usual stuff, I noticed the more expensive/luxury skincare items are all held in the back storeroom. Customers can no longer sample products or take certain selections to the register without first tracking down a sales associate to go and retrieve the item from the stockroom. Combined with very limited staffing, this becomes a bit of a roadblock. Most recently, when I got back to the La Mer and SK-II section and noticed the signs saying products were now being held in the back, I eventually wandered up to the front of the store to ask the associate watching the front door if there was someone available to get the La Mer I was looking for from the back. I was told there were a few people ahead of me but someone would be with me shortly. A queue before the queue. Seemed odd, right? Especially when we're talking about $300 eye creams here. She nervously mumbled something into her headset and I assumed an associate would come get me; but as I was waiting, I quickly noticed I was now being watched by every associate in the store. Even the cashiers were looking at me from across the store. I'm assuming I was judged and they got the wrong idea (male, just came from the gym, in a Sephora...), but I realized I wouldn't be getting any actual help. Rouge member. Spent more on skincare in the last year than I'd ever care to admit at this location. But I'll be taking advantage of the free shipping in the future. This was a bit much. read more

Had "another costumer" follow me the whole entire time while I was trying to shop. It was extremely disappointing. I have been shopping at Sephora since I was 15 and I am even a Sephora credit care holder. For someone to follow me around the store and make sure I didn't steal anything is beyond upsetting. At one point, I even came up to him and asked him to stop following me. Never shopping at this Sephora ever again. read more

Lying about getting 25% discount through a credit card that I didn't want it Asked several time " is this a CC? The answer was" it is not a credit card, it is a reward program!! LIES, Lies Now I have to call the 1-800 number to call and cancel a card that I didn't want to sign up for Terrible customer service read more

I have been coming to this location for years - and I give lots of stars for the friendly staff and the overall inventory. The three stars come from the store closing at arbitrary times. I can count several instances whether it is during the middle of the afternoon or twenty minutes before closing (this week!) where I have gone out of my way to schedule errands, including one to Sephora, into my schedule. And then I see the dreaded, metallic windows down , and locked doors without any explanation. Please Sephora on Union Street, keep to your hours! read more

Lena was so helpful and matched me to my perfect shade! She listened to what I was looking for and was patient and gave great honest advice. Thank you Lena! read more

This Sephora is small and pales in comparison to their counterpart locations but carries all of the essentials, or at least in my opinion. The staff were nice and asked if we needed help but there were times where I can see they were getting overwhelmed by the influx of patrons yet there were 2 or 3 staff just standing there gloss eyed and more engaged in conversations with each other rather than helping guests out. I normally don't like to see that because there are a lot of headless chickens running around Sephora seeking beauty advice, so go find those headless chickens and help them! read more

has replenished his modest collection with two more fragrances! I like this store because it is small, the entrance is from the street, you do not need to walk along the shopping center, as is usually the case, to go far or to the city center, where there are terrible traffic jams and there is nowhere to park your car. Also here all the perfumery is in one place, because the store is small! Indeed, I noticed that the workers are not very versed in fragrances and only offer popular ones. go and smell all the perfume yourself and choose what you like and not what the advertisement offers you. I miss the time when we went without masks, and everyone smelled of different aromas, God, how delicious the girls smelled))) read more

SEPHORA - Cosmetics & Beauty Supply Near Me - San Francisco, California

I've been here for two makeup classes now: one for fake eye lashes and one for smoky eye. The instructors have their "favorites" even though they haven't met any of us students before. My favorites, I mean that the instructors spend more time with certain students. I thought it was only the first class that was like this. So I signed up for another. Nope, same thing. I would ask them for assistance and they would say one thing on how to apply the makeup and then go back to their favorite, literally watch them and teach them step by step, while others like myself were left to figure it out for myself. The customer service is also rude. The greeter at the door both times I went had some sort of attitude. I went to purchase two items before class started, returned the same two items after class was over, and the person shorted me. I paid with cash, she gave me my money back in five dollar bills. I counted it the first time and she shorted me 5 dollars. I told the person then and there that she was short. She rolled her eyes and asked to see my receipt. She counted the money again, realized she was wrong and gave me back a five. Unfortunately it wasn't until I got home that I realized that I was short 10 dollars originally. So she gave me back five and I was still short five when I got home and looked at the receipts. yes it was my fault for not making sure at the time. But bitch, if you can't count to 65 by multiples of 5, you need to go back to second grade. Save yourself the trouble of this place, and head to the one in stonestown. Not as big of a space but customer service is always spectacular there. read more

Superior customer service! I visited this location today for the first time as I usually shop at their Eastbay locations. I thought I needed a new foundation shade and powder. I was greeted immediately when I entered the store and a wonderful representative named Jenna (I think that is the correct spelling of her name) helped me with my foundation questions. Moments later I was approached by Kali, she immediately knew the foundation shade that I was wearing, which I was super impressed. They both educated me on the importance of hydration and exfoliation and assisted me with some awesome products. I highly recommend this location I will definitely be going back! read more

The staff here is by far the worst I've seen across any Sephora store. They lack any type of customer service capability and do nothing to help you out. Would say this store should be closed but the location is too convenient - they just need new staff members who will actually do their job. The store also closes last minute outside of their stated hours often with no clarification, super odd. read more

Great location, nice layout and not crazy busy like down around Union Square. Order pickup is super easy and conveniently located just to the right upon crossing the threshold. Employees were all friendly, helpful, and efficient. read more

Ugh if I could rate this place one star I totally would. The workers are so rude! It's like wow how do you even work here with that attitude?! I walked in with my girlfriend and I was literally asking for help for about ten minutes straight, nobody wanted to assist me so I walked out. But when I don't want the help that's when I get asked 100 times " are you okay " This is why I go to ulta. read more

AB and Avista were so fabulous. They helped me get a whole new look in 30 min - and I loved it. So grateful they helped me!

Horrible nightmare eyebrow services. The aesthetician removed way too much from one side and made my eyebrows extremely uneven before an important photo shoot. read more