I had my laundry room and bathroom flood late at night. I reached out to Aaron at Service Restoration the next morning and he had a crew at my house by that afternoon. They would have been there earlier if I had been able to do so. They gave me a quote immediately and got to work. They had my house cleaned up and dried out within 3 days. They will be coming back tomorrow to give me an estimate to. put things back together. This company has been great to work with. Kody and his crew were friendly and professional, got in and handled business. I hope I do not need their services again but if I do, I will reach out to Aaron and Kody again. I can not say enough about them Kristie O read more

I had a sewage leak in my house and the m mitigation team came in same day and took care of things. Then the rebuild team came out to get measurements. I was told that I was get an estimate a few days later. Never heard anything. I had to keep asking and asking until 2 weeks had passed and I told them if I didn't have an estimate that I would not use them. I got an estimate the next day. The estimate they provided quoted for things that were not damaged at all. Mentioned a broken bathroom mirror and to reset it. Never was broken. Also that my hallway closet needed new flooring. Never was damaged. These people just want money from insurance. Had 2 quotes and service restoration's quote was $10,000 more than the other one. Do not trust these people. All they want is your money and to take advantage of your situation. read more

Have contacted them multiple times to fix a lock that was a part of our fire loss. No responses back after multiple attempts of communication via email and voicemails. The entire project has been this way. Would not recommend. read more

I had a previous job which was completed satisfactorily. There was a glitch caused by a worker who had to be fired for non-completion of several jobs. Without making a fuss, they apologized and sent another worker out immediately. This service is noteworthy for the following reasons: If they say they are coming, they will. If they must be a bit late, they will let you know. They were very nice and helpful when I was ill. They let me know what is going on and keep me updated. They actually listen and help you understand things without talking down to you. They are extremely polite. This is my second job with this company. I will update as the job continues. read more

Had a water leak from a pipe freezing and bursting in the ceiling in the church. Called plumber and Service Restoration. Their response time was fantastic, but relationship went downhill from there. One representative of the company promises one thing and a higher up cancels the promise. They billed our insurance company for work that had yet to be completed (illegal)! When they got caught, relationship soured. They left the mitigation of the damage undone for over three weeks. Got upset when they were again caught in a lie. They padded every invoice to the insurance company so much, a private firm had to be hired to review their invoices. They charge Minnesota hourly rates for workers and not Arkansas rates. They hire day laborers and charge the insurance company the employee rate. They are refusing to return all the property they had to remove until they are fully paid, even though they promised to return it, then backed out. Then they promised to return part of the property if they received notice of a partial payment. They received the notice, but again refused to follow through on the promise. They have even billed the insurance company for the return of the property (which hasn't happened) as well as storage of the church's property six weeks past the initial promised return date. What kind of company holds a church's property hostage because they haven't received the full payment from the insurance company, not the church! Would not recommend this company to clean a bird cage in your home or church. read more