Very nice property located right on the water just outside of downtown Edinburgh. We only stayed for one night, but we wished we would have booked extra nights. It was two floor apartment with two bedrooms on the first floor. One room had a king bed and the other three twins, which suited our needs perfectly. The second floor had a full living room and kitchen area overlooking the harbor.
The only complaint I have is that we arrived late the night before and we had trouble finding the apartment and then couldn't find the front desk in the morning. We also got out at 10:30 instead of the apparent 10 am check out and they wanted to charge us. First, the check out time was not made clear and the front desk person said it was in the manual. While this is nice, it is like expecting someone to read the Terms & Conditions fully - if it isn't displayed it isn't going to be followed. Secondly, I have experience working at a hotel and we make it very clear the check-out time, including on the forms (which was not the case here) and secondly, we always allow at least a 30 minute period after check-out before sending housekeeping. This place expects the keys to be returned before they send housekeeping. So since I returned the keys after we left and packed our car, they wanted to charge us for that extraI could imagine if I had checked-out like a standard hotel and left the keys in the room what the charge would have been.
Update:
I was going to rate this three stars because of the above. I found it quite annoying and unprofessional, especially considering my experience. However, the day we left when we were already 3.5 hours away, one of my group realized they left their wallet. The property was able to find it and agreed to ship it to us. For the ease of the process, I upped the review to 4/5.
Update to the update:
I dropped this to one star and no longer recommend anyone stay here. After being told that I would not be charged for the late checkout because of the lack of clarity, I came home to find a pending charge. I'm not sure you could say unprofessional any clearer than that. Absolutely pathetic.
Update to the update to the update ():
The pending charge appeared on my credit statement for about 2-3 weeks, but never went through. Strange! I'll raise the rating to two stars because we really enjoyed the stay, but if the shady business practices are a commonplace thing then I don't recommend. read more