Communication and professionalism are the absolute baseline criteria that I evaluate customer service on, especially when it comes to in home service. Alex was always easy to get hold of by phone, and always communicated when he was arriving. You cannot take communication for granted. During Alex's installation, he took the time to teach and educate about each and every process of the installation. Not only do these actions make him more accountable, but I learned a few things that I can self serve myself in the future, such as swapping TV's and repositioning how it is mounted. Alex worked fast and every efficient while giving me a TED talk on what he's doing and why. I was very impressed that I considered having him do my car's oil change and also to teach me how to hand make pasta. Kidding aside, not only was Alex fast, he was also very clean. Availability and flexibility was wonderful with Alex, as I had to change my dates due to my TV arriving earlier than I anticipated. I would definitely use Alex's service again! read more

I had been considering mounting my TV for quite some time. On a whim, I checked on online to see services in my area. Since it was a Sunday, most were closed, but I noticed Setup Team was open on Sundays, so I gave them a call. Not only did I get a quote right then and there, but Alex informed me he was finishing up a job at that moment and was only 15 minutes away and free for another job. Within an hour of my calling him, I had my TV installed, wires bundled up, and was good to go at the exact quoted price. Not only that, but Alex was as friendly and helpful as you can get, offering suggestions based on my TV size and entertainment setup. I was willing to pay extra for component shelving, but he recommended I skip that as I had an excess of components and the entertainment stand I already had would be better. read more

Alex is absolutely the best at what he does. He is super fast, funny and very professional. He came prepared to do two TV mounts on quick order. He gave me great advice and brought better mounts than I could have bought to meet my needs. His work is fast, efficient and he takes extra time to make sure it's secure. I also had some other odd jobs like hanging big mirrors that I didn't even know how to place and he quickly took on the task. He gave amazing advice about the best placement and they look fantastic. He's my new "go-to" for home details and will definitely have him back to put up the next TV or trouble shoot any other items. He's the best! Cannot recommend him highly enough. So lucky I found him! read more

Thank you Setup Team!!! You arrived prepared on-time & on-site with minimal notice. Alex guided us through the installation step-by-step with the necessary information to make informed decisions. It was very appreciated! Alex offered solutions to existing problems with our original installation - now all wires, etc are hidden and our walls can be free of clutter! Alex - you were our hero!!! The job was completed in no time - we can now move forward with our painting! We couldn't be happier - thank you again for delivering such friendly & professional service! We are holding onto your card for future references - so we will never need to call anyone else - you will remain our #1 choice!!! read more

I found Alex (SetupTeam) on google looking for someone to mount my TV and feed my wires through the wall. I had an excellent experience from start to finish. Alex was extremely professional, knowledgeable, friendly and went above and beyond. The mount we had purchased would not fit our small wall as the studs were not centred so Alex presented options and had a mount available for us which really helped! He always made sure I was okay with what he was going to do before he started (TV mount height, drilling into my wall, etc). Will definitely recommend Alex and his company to my friends and family and will go to him for any future needs. read more

We have just moved into a downtown condo. Space is at a premium and we wanted the tv mounted on a full-motion bracket so that you could view it from the livingroom, or when sitting at the island. We booked Alex, he set us up with a time that was convenient for us, was on time, brought everything he needed, installed the bracket on our concrete wall and even vacuumed up the concrete & drywall dust from drilling. As an added bonus he moved the Rogers router to a closet to remove some of the cluttered hardware from around the tv. Great work ethic, fantastic workmanship, no reservation at all about recommending him. read more

I bought a TV on boxing day and needed it installed right away as I had family coming over for dinner. I called Alex and he was able to come within 30 minutes. He was very courteous and professional. The entire installation took about an hour, he even cleaned up after the installation. He answered all my questions and took the time to show me the options that the TV had and how to use them, he knew more about the TV then the people at the store. I would definitely recommend him to all my friends and family. Great work, professional results, personalized service. read more

SetupTeam did a great job of mounting my 55" television, and I was very impressed with both the quality of the work and the service. They arrived on time (calling beforehand to let me know they were close), were very friendly, professional, and completed the mounting much faster than I expected them to - getting the entire job done while my youngest daughter took a nap. With all the cables hidden, both the TV and the living space look cleaner and smarter than they did before. I'm very pleased with the service provided and strongly recommend SetupTeam! read more

Everything about working with Alex at SetupTeam was fast, efficient and friendly. I looked into having someone come in to mount two 60" televisions on our office walls and Alex responded instantly to my online inquiry. Within half an hour we had a quote and had arranged for him to come in the next day. When he arrived he was friendly and incredibly fast and efficient. His pricing was also very reasonable. I would recommend his services very highly to anyone. Should we need any services he that he offers in the future, we will look no further. read more

Alex from the Setup Team has completed work at my house on 3 separate occasions and I was extremely happy with his professionalism, creativity in finding solutions for difficult installations and great work. He fixed a poor installation of our family room TV which is incorporated in a built-in wall fireplace unit. He converted multiple remotes to a universal system and creatively mounted the Bell FibeTV, Apple TV and Sony PS4 units out of sight behind the TV. He has subsequently improved the setup of TVs in other locations in our home. read more

I was looking to mount my plasma tv in my new apartment and came across SetupTeam who had great reviews. I booked with Alex and to my surprise he was able to see me the same day, within the hour to be exact. Alex was very helpful and honest. He could have easily come up a reason not to use my monoprice wall mount and sell me one of his but he happily used my wall mount after some discussion of the potential hazards it could pose. I would highly recommend Setup team to anyone looking for tv mounting or home theater installation. read more

I just hired the SetupTeam to mount my TV and connect it to my cable provider and other audio/visual services. IIia and Alex are skilled professionals who exceeded my expectations. Despite being extremely busy, they quickly responded to my request for service, and, when needed, politely answered my questions and frantic plea for assistance. I was extremely impressed that they each followed up with me to confirm I was happy with their work. I highly recommend the SetupTeam and plan to use them again in the near future. read more

Alex offers a great and timely service for the installation of a wall mounted television. Not only did he do a great job but also has the experience to provide great advice on the proper set up for all your devices. I'm very pleased that he convinced me to use a different wall mount than the one I purchased at Futureshop and that he also had the the bracket to hide the cables from displaying down the wall. Great service and a really nice guy, I definitely recommend him. read more

Best experience ever! We called Setup Team after doing some online research as we wanted some very specific job to be done. We decided to upgrade our home theater ( actually get rid of the old one and buy a completely new system) and wanted to hire a true professional as we were not sure which components to buy. We came across Setup Team and decided to give them a call, we ended up hiring them and it was best buying experience in my life! Highly recommended! read more

alex is definitely knows what he is doing!, my theatre system by my opinion is complicated to install cause of my mixer for the guitar and karaoke system need to be all all set together, great job, this guy is a real professional, he is not only knows about tv mounting, he is definitely have knowledge about stereo system's and wiring, i don't see cables around, and i comfortable to switch between modes when needed thanks to him, very recommended! read more

Amazing work!!! I called setup team based on a friends referral. Booked an installation for a few days later Alex the owner came on time didn't awesome job mounting my TV and setting up my home theater system. He was quick and efficient with a dissent price tag. Compared to other companies that I have encountered setup team we're actually honest and didn't try to sell me stuff that I didn't need. I would definitely recommend them again. read more

I needed someone asap and Alex was at my house within 2 hours! Needed to demount and remount TV's in 2 different homes and he completed both in an hour! He was so fast and clearly knew what he was doing. Super professional and gave great tips and suggestions to enhance our TV view experience. He was also great with helping me figure out a solution to all those messy wires! I wish there was an Alex for every type of service! read more

Another fantastic tv mounting done by the Setup Team! Alex is always friendly, professional, and extremely knowledgeable. He goes above and beyond to make sure the customer is pleased with the process every step of the way! Takes the time to educate customers with different tips and tricks for their devices. He has installed three tv's for us and will definitely call him again! Thanks again for your excellent service! read more

Alex showed up at my condo and one hour, 15 minutes later my TV entertainment centre had been converted from old and clunky to state of the art. He was a pleasure to work with, answered all my questions and did all the work with a sense of humour. Now I'm thrilled with my mounted TV and high tech system. I recommend Setup Team to anyone and will utilize their service for years to come. read more