I brought in a quilt to be embroidered. I was shown a picture of several fonts to chose from. Well,…read morethe font selection only showed the letters in the name of the font so I asked if I could see a preview of what I wanted embroidered in a particular font. I was told no, that wasn't possible. So, before I selected the font, I made sure to ask questions to make sure I would be happy with it since no preview was available. I asked if the font "Lucy" would be in print and not cursive and was told that would be. When I came in to pick up the quilt, the font was partially print and part cursive which looked silly and was not what I specifically asked for. It looked like two different fonts which also made the spacing look off. I asked the girl working if she thought the font looked wrong when I picked it up and she agreed that it looked like two different fonts used in the same word. She told me she would call her manager and send her a picture. At the time, the manager was unable to be reached so I left the quilt and my phone number for a return call. Before I left, I asked the employee if it was even possible to remove the embroidery/if that had been done before and she told me yes. Shortly after I left, I received a phone call from the employee informing me that her manager had said that since I chose the font, there was nothing else that could be done about it. I requested a phone call from the manager and received one the next morning. The manager called to inform me that they do not offer proofs because it would be "impossible" with the amount of business they do. She told me again that since I chose the font, she would not be changing it. I told her that I requested an example before printing and since that was not available, I made sure to verify with her staff member that the font would be in PRINT, not cursive. She told me that the employees don't know because they're not the ones who sew it, she is. If your employees don't know about the product they're supposed to sell, maybe you should be the one communicating with the customers rather than the employees...anyway, I pointed out that that would be an issue to discuss with the employee and proper customer service would take care of that as the customer was misinformed at the time of placing the order. She kept reiterating that I had chosen the font so she would not redo it. I then suggested that there should be a printed alphabet of each font available if they weren't going to offer proofs. She told me that "unfortunately we find that if the customers have too many options it makes the decision more difficult so we don't do that." Umm..that wouldn't be an extra option. That would be a more detailed presentation of the options listed as available to avoid unhappy customers and redo requests. It would take a whole 20 minutes to print an alphabet example to have on file of each of the font options they have. The "example" they do provide, which she seems to be convinced is sufficient, contained 4 letters. Believe it or not, there are 26 letters in the alphabet, 52 if you count capital and lower case letters. She informed me in a condescending way that again, I chose the font and therefore there was no changing it. After a lot of back and forth, she told me she would issue a refund for the embroidery but the quilt is "still functional" so she would not remove the embroidery and that's the best she could do even though it's "against policy" to issue refunds. So, now I'm left to buy a new quilt entirely and take it somewhere else to be embroidered. Terrible customer service all around. I do not recommend going here for embroidery needs. Photos below to show the font example provided and the quilt.

This place is terrible since the new owners! They make mistakes and do not make them right or give…read moremoney back. The new owner is a jerk!

APPOINTMENT ONLY at this business for now, you can drop off at the front desk INSIDE of the Regus…read moreoffice building. FIVE STARS for my chef coats. They did a great job on my coats. I had three different colors and they selected the perfect color and font that will see clearly on all. One thing I liked about this company is that upon drop off, they will email you a rendering of your product before completing the job. I really appreciated this feature because he asked for feedback and approval before moving forward. The job did not take long even though I dropped off around Christmas time. The price was even better, I could not believe the price I paid for the quality of services. I called the company after a google search around 10am, by 1130am, I had a returned call and voicemail. Later that day I was dropping off my order. Once my order was completed, I received an email that allow me to pay for my order online via email or card which is very convenient. They also offered a deliver service which I did not use as I live so far away. However, they offer delivery upon completion which is great. Overall awesome and I do mean awesome experience with Elliot Graphix. I have used so many other print and embroidery shops all over the U.S. and the service stands out here. I look forward to working with them again.

Needed someone to make some shirts for Janet Jackson's concert. Looked on Yelp and sent out a few…read morequote requests. This company was the first to reply. That stood out to me because I want to work with people who actually want my business. I spoke with Robbie. I sent him the images and he provided me with a quote and feedback. I told him when I needed the shirts and he said he could oblige. I told him I needed the shorts done by Friday. He had them done by Tuesday. Way far in advance. He continued to keep communication open and replied promptly when I reached out. He even offered to meet me so that I wouldn't have to drive to the print shop. I was very appreciative of that. I ordered 4 shirts for me and my friends. The shirts look amazing!! I will definitely do business again.

Paul and Karen were an absolute pleasure to work with. I was shopping around for pricing on various…read moremarketing swag and Paul was super patient with me as I asked several questions. They were both quick to respond and follow up with us regarding the final proof, delivery updates and sending over an easy to read invoice. We recently ordered 1000 car magnets with one of our company logos and the entire process from start to finish was seamless. Looking forward to working with them again in the future for both professional and personal projects. If I could give more stars, I would! Thanks guys! GREAT work.

From the owner: Forte Branded Products & Awards is a woman-owned promotional products company based in the Atlanta…read morearea, helping businesses bring their brand to life through high-quality custom merchandise, awards, and corporate gifts.

Wonderful signs for my nieces graduation. Great quality and fast delivery. Would recommend.read more

From the owner: Your new go-to for custom apparel and promotional materials. Visit our website for more details…read moreincluding pricing.

This store is awesome. Their employees are so helpful. They designed a baseball tee for our all…read morestar cheer team and it looks awesome. I am so excited to get them back and give them for our end of season gifts. I would recommend them to anyone.

From the owner: Fit To A Tee Athletics was founded in 2002. We offer a broad range of services to help you…read moreadvertise your business, support your school athletic team, promote your next church event, help you with fund raisers, promote your local festival, and more. We specialize in putting your name on a variety of items using screen printing, embroidery, signs, promotional items. We professionally apply your name to caps, shirts, athletic wear, outer wear, T-shirts, pants, signs, promotional items of all kinds, and magnetics. Contact us today for best prices.