i bought a pickup online but malfunctioned. I took it to a repair shop - solidering wasnt done right , wires had stuck out - Had to reorder a new one. read more

I love Seymour Duncan Pickups! I have been using them for years in many guitars. If you can't get it done with a regular ole' Duncan 59', you probably just can't get it done! I have spent WAY more on "boutique" pickups, but I always come back to Duncans! read more

Best pickups in the world. I have them installed in most of my guitars. Used them since the 80s.

Used to work there and couldn't believe how little they cared about their generic products (which is what most people use) and their employees. After seeing how they make their pickups, I would NEVER buy one again. They don't toss the bad ones. They still sell them, even if they don't read on the meter. They HIRE people and within 3 days, they'll call them not to come in if they think the employee won't be like one of their 30 year current careless drones in the assembly line. Their pickups used to mean something and now they're just more name brand assembly line BS. read more

Have you done any research on customer service? I bought a pickup made by the Custom shop, never installed it and keep it in the plastic box and it broke(Split down the middle between the poles). The customer service dept. said that they would send a mailer and repair it. Six weeks have past and I've made many more requests and still no mailer. It looks like the quality control dept. also runs the customer service dept. Another American company has grown fat and lazy selling OVERPRICED garbage and run by apathetic employees. Fortunately, their are other pu manufactures who have keep their eye on the ball, read more