I must say that I was terribly dissatisfied with them. I went in on Monday for a quote and left all…read moremy info with the woman who claimed to be customer service. I was told I'd hear from them next Monday. Next Monday came and nothing. So on Thursday I decided to call them. The explained they were busy. 10 days to get a quote when other agencies gave me a quote the next day. This is inexcusable and not a way to run a business that depends on customer service. And I'll add that their rates were much higher than others that I received.

Horrible experience. Called and spoke w cs rep. have all my info and stated I wanted to see about…read moremoving auto, home, pup and boat over to them. 20 mins talking to a gal that was better suited to work in a bakery. never received a call, email or any return contact. over 10 days. Having owned several agencies myself this level of service give our industry a very bad rap. So sad I have to write this but maybe it will save someone else from making a big mistak.

I wish I could give Roberts insurance Group more than 5 stars! The staff is extremely helpful and…read moregood at communicating. I have referred numerous condo associations and property managers to them because I'm confident they will be given the best service and quality insurance coverage for their needs. Couldn't recommend working with Roberts Insurance Group more for property/casualty insurance coverage services.

Allison did an amazing job untangling all our insurance issues and get our property insured…read moreproperly. She is patient, efficient, professional, knowledgeable and I highly recommend her and Roberts! Amazing customer service!

I'm new to the area and needed help with my new homeowners; automotive and flood insurance…read morepolicies. I emailed the same requests for insurance policies to three agents. Shane Lindsay at Goosehead Insurance provided me with a prompt acknowledgment of my email. He found excellent coverage on all thee policies, saving me over $ 1,000! If you are looking for quick and professional help with your insurance needs, I strongly recommend you give Goosehead insurance as call ASAP!

Based on the outstanding Yelp reviews, I called and reached Alicia who was TRULY wonderful to work…read morewith!! Unfortunately, I am a livid green consumer when it comes to the enormous nuances in insuring flood versus homeowner/ hurricane and " other perils" damage, especially for coastal property. I have dealt with Chubb Insurance for 40 years with large homes antiques etc in NY, VA. And MN so this was all GREEK to me. With 20 years experience in consumer products Mktg I tackle finding insurance head on with expansive (7 different companies called) and thorough. " market research". Alicia I soon realized did not realize the depth of my ignorance, and so naturally did not ask a lot of questions. When I phoned her back one day, Marcia answered the phone and immediately confronted me with the question," what are you doing with Alicia". We are a tough nut of a customer because after acquiring the condo a few years ago from his family estate ( buy out of siblings), my husband moved in and decided he did not need insurance (!). Wrong. So Alicia graciously explained she could not go to 10 other insurance companies they represent and stated they were not responding as well. So this left us with just one insurance group. While working with her I was calling interviewing other agents as well and from them, learned about the new Florida laws that protect insurance companies even after a contract is signed, if they conduct a 4 point inspection later -- called a " point of claim " underwriting, they can drop the policy! Beware. I also learned that " Hurricane ". does not include water/ flood damage, and you can have a terrible storm with wind ( hurricane- homeowners policy) AND storm surge bringing rising water that can decimate walls furniture electrical panels etc ( flood insurance policy= anything damaged by water ). So I later learned from others that I need a lot of insurance for BOTH. The one policy she could offer me came in as the second highest in cost, and at that time I ignorantly was seeking just $15,000 in flood insurance, and $135,000 in homeowners coverage ( small 2 bedrm condo). This 2 week telephone conferencing project has been tough, peril less and unnerving !!! A lot is at stake when you move and reside (me, seasonally) in stormy Florida. If your property is older than the 1970's you may have aluminum wiring, polybutylene pipes. Etc etc. and the insurance policy even after accepting you, can reject your future claim if they find these and many other items in your damaged home. Yikes. Be thorough, educate yourself well. Good luck.

After moving to SW FL from out West, I was needing to establish new professional contacts and…read morerelationships. One of them being for my Insurance needs. I was referred to Margo and Alicia over at Lehn Insurance. I can honestly say that I have been overly satisfied and impressed by there professionalism. They are always so pleasant and eager to go the extra mile to accommodate your needs. At my age, I've seen some good, not so good or just average when it comes to service. Margo and Alicia at Lehn are GREAT! I highly recommend. You will not be disappointed.

Met with Joe himself, who was very quick to greet me, very informative & friendly…read more He told me about a few ways I can save some money on my insurance and answered all my questions that I came in for. I asked for swag & he sure delivered! Ever since I moved to Florida I've been obsessed with all the little lizards running around! The office was very neat. Also, no appointment necessary. Thank you!

I signed up for 6 six of car insurance. I was never told that the first two months you can't use…read morethe insurance, or you'll be dropped immediately. After four weeks I got a letter telling me the policy is dropping. I called the (local) Geico office in North Port like I was told to do, and it went right to corporate. So, a 6-month policy is only good for the last four months, don't drive within the first two months or you'll be dropped should something happen, but you still must pay! One lie after another from the "local team that's there for you", what a joke..

They will not return phone calls. I had insurance with them for over a year and am getting ready…read moreto go on Medicare. I talked with Tonya about getting advantage or supplemental insurance and she really pushed for supplemental which is quite expansive. After doing research on my own I decided on advantage. I made my decision and when I went to set everything, I was ignored. I actually went with another insurance company and saved myself money in doing that. I would not recommend them to anyone.

Called to ask a question about health insurance. Tonya was very knowledgeable and went above and…read morebeyond helping us with our questions and concerns

Horrible customer service over the phone after multiple attempts to speak to someone who actually…read morelistens to a potential customer. So many reputable places around with quality customer service. I don't recommend!

Very disappointed with the quality of service here. Our coverage lapsed because our agent left the…read morecompany and they had bad inter company communications. Would avoid.

Donna is our accountant and tax counselor, guiding our transition into moving to Florida and our…read moresteps into retiring. Awesome individual who is easy to talk to. Her team is solid. Donna has years of experience with solid confidence with meeting our needs. Highly recommend.

I had Donna do my taxes for the last two years. Both years there were errors in my return. IRS…read moresent me additional, substantial refunds above what Donna had calculated. Needless to say I will be going with another tax preparer this year.