To Whom It May Concern,…read more I am writing to formally express my concerns regarding the treatment I have received at Crossroads over the past two years. I have been a patient in the MAT program for six years and, until recently, I was consistent in attending my appointments, following all treatment requirements, and maintaining my recovery. Unfortunately, my recent experiences have been deeply disappointing and, in my opinion, have undermined my care and progress. Incident #1 - Unjust Discharge (Year Prior) After nearly five years of consistent attendance and compliance, I was abruptly discharged--without any prior notice--for missing a psychiatric appointment by five minutes. The night before, my boyfriend relapsed and became violent, resulting in police involvement at my home for most of the night. I contacted the office within minutes of the missed appointment to explain, yet I was denied my medication for approximately three months. While I understand the clinic often works with individuals struggling with active addiction, I feel my history of compliance and commitment to recovery should have been considered in that situation. Incident #2 - Counselor Change and Lack of Response (May-July 2025) In May of this year, I was switched to a new counselor--one of many changes that were not initiated by me. Unfortunately, I did not feel comfortable with this counselor and immediately contacted the office multiple times, both by phone and in person, requesting to be reassigned. Despite my repeated efforts, I never received a call back. I continued with my normal MAT appointment with Dr. Shenburger, who, along with nurses Sabrina and Nicole, had worked closely with me to transition to the Sublocade injection. I received my first shot on June 2, 2025. However, when July came, I noticed there were no upcoming appointments scheduled in the system. After many calls, I was told I had been discharged again--this time for "not attending counseling"--despite the fact that I had made multiple documented attempts to address my counselor concerns. Incident #3 - Re-Intake and Denial of Sublocade (June-August 2025) After speaking with a supervisor, I was told I could restart services quickly and resume my Sublocade treatment. I was scheduled for an intake on June 25, 2025, and was assured I would be able to receive my injection. However, at that appointment I did not receive the medication, and the next available date offered was in August--two full months later. This delay meant I would be without medication long enough to go into withdrawal, and I was also informed I would not be able to continue with Dr. Shenburger or the Sublocade injection at all, but would have to return to sublingual medication. Having already worked through the adjustment period and anxiety of switching to Sublocade, I found this unacceptable and harmful to my recovery stability. Conclusion Throughout my time at Crossroads, I have always taken my recovery seriously, complied with requirements, and built a positive rapport with my providers. The recent lack of communication, disregard for patient comfort and continuity of care, and abrupt discharges have caused significant emotional distress and jeopardized my recovery. I would like to sincerely thank Dr. Shenburger, as well as nurses Sabrina and Nicole, for their compassion, dedication, and professionalism. They made a meaningful difference in my treatment and recovery, and my concerns are in no way a reflection on their care. My issues lie entirely with the administrative and systemic failures that have repeatedly disrupted my treatment. I believe my case highlights a breakdown in communication, patient advocacy, and respect for those who are genuinely committed to treatment. I am requesting that Crossroads leadership review these incidents, take accountability for the lack of communication and follow-up, and implement changes to prevent this from happening to other patients. I have sent this too Crossroads as well but figured I would share my experiencea on here too for anyone else!

The staff and counselors are great and the place is clean and well kept and up too pareread more

I had Dr.Behmer as pcp for 11 years. She helped me with my diabetes treatments. She was the BEST…read moredoctor I ever had in my life.Her bedside manners was excellent and I would never disappoint her during my appointments with Dr.Behmer. The office experience I had with Dr. Behmer's staff was the best!! Since she retired last May I lost one of the BEST internist that I ever had.She was very patient ,very through with her diagnosis, she was very friendly ,understanding ,caring very empathic , she listened to my concerns with my diabetes, very sweet very gentle and she's one of the BEST doctors who understands about diabetes.

Amazing home health care agency! Professional, high quality, and most importantly caring. Great…read moreoffice staff and well trained home care aides. Everyone goes above and beyond to make sure your family, friend, and/or patient are given the care they need to remain in their own homes and communities. A truly high level agency!

I had an appointment to have a broken tooth looked at- I told Doc that I was going on vacation…read moremiddle of February so I couldn't have anything done till I get back. He said you're gonna have problems while you're on vacation- we'll pull the tooth right now and do a bone graph to prepare for an implant - It was a rear molar( big tooth)! It was as easy as could be. Dr. Dave went out of his way to accommodate me and I appreciate it. He's the best!

I would highly recommend going there. Staff is exceptional! I recently had my teeth cleaned there…read moreand they did a great job and it did not hurt. The quality of care you receive there is top-notch.

I am new to the area and was concerned about finding a new dentist. I did some research and found…read morethat Dr. Linn got a lot of good reviews. From my initial appointment to today's procedure, I am assured that I made the right decision. Dr. Linn and his staff are so friendly and extremely gentle. I didn't feel the initial needle or any drilling at all!

I am disappointed and frustrated with the service that I received as a patient of Dr. Linn's…read morebecause of mediocre dentistry, poor customer service, and rude staff. Imperious Dr. Linn did not fix a tooth properly and did not believe me. After he looked at the other side of my face, he said "I will have to re-do it." I thought, Great! More time in the chair choking because of careless assistants and degrading vacuum tubes instead of the standard "spit sink." I bet he makes nice $$ when he bills twice for his shoddy work. I was referred out for oral surgery, had a bad experience, and again Dr. Linn did not believe me. How do you act like that?? Rude receptionist harasses you via text messages and calls. ONE dental hygienist there is friendly and provides good care, but that is the only positive experience I've had there. His office hours are not conducive to working professionals.

I have to update my review since the PDO Threads take 6 months to complete their work. Since the…read moreprocess of putting them in the skin creates Collagen. It has been 3 months since the procedure and now my acne scars are less visible if not completely gone. I thought I would just get the face lift but it does so much more!

Dr. Khan ruined my smile. I have no clue why he talked me into filler saying I would look more…read morebeautiful. I wish more than anything I had never met this man. I had the most beautiful picture perfect smile and he destroyed it. My top lip is fuller than my bottom lip and my lips are crooked. I feel like I was a science experiment. I wake up everyday crying, because of how ugly I feel. I no longer want to smile. When I questioned him and said that he ruined my smile, he said "we didn't consult about your smile". Why in Gods name would you not tell someone that you would completely change the proportions of someone's smile and lips doing filler?? Probably because he had no clue what he was doing. Beware of this man. He may ruin your confidence, and your face. He did mine. I've consulted with several woman, three injectors, and also a well renowned plastic surgeon and they all said I didn't need filler and my lips look ill proportioned. The sad thing is that injectors do not tell you that filler is actually semi permanent or permanent. I may have to live with these lips for a very long time. Or I can risk getting them dissolved which can cause permanent damage. The stress of this situation has affected my job, my livelihood and postponed my wedding.

This hospital saved my life. I recommend them . When I arrived at the hospital . I chose to bypass…read morerenovo and Loch Haven.. I had a whole chest full of blood clots . They did a d dimer and got me on meds quickly . I really thank the doctors there

My whole family uses this dentist office. The office staff is always super nice and eager to help…read moreget you scheduled as soon as possible.

I had to find a new dentist as a new medicare customer. I'm impressed with the people at the…read moreclinic. Not so much the location. Turns out my former dentist was decades behind in equipment and on top of real estate and interior decorating. Dr. Foster took me on a cancellation and fixed a problem left by 'some other practice.' I haven't been able to floss that spot in a couple of years without shredding the floss. I'm pleased to be coming here for my dental needs.