Ordered through the app for curb-side. When I arrived,on-time, I pressed the "I'm here" button and proceeded to wait for 15 minutes. No one approached my car. I finally called the number and when someone answered they immediately found my order and brought it out. I asked the guy, does the I'm here button not work? He said "I dunno...it's finicky". Then I had to run back in because there was no straw for my shake either. By the time I got home the food was luke warm. I wonder how long it had been sitting there.... read more

I have been craving Shake Shack for a few months now, I just haven't made my way over until now. I tried the hot honey chicken sandwich. It was alright. The habanero Mayo was not very good... it was a little sweet for my liking that almost ruined the whole sandwich. The fries and milkshake were delicious as always! read more

So good still. Especially during these times the pick up is on point. Always busy so I suggest ordering ahead to get your order quickly and so you don't have to go in. Thank you to the Shake Shack staff. You guys are crushing it. read more

See all

Shake Shack is more like 3.5 stars. It was a good burger with a decent amount of flavor. My chosen burger was the Smoke Shack. It had decent flavor and a nice amount of bacon. Cheese fries and a cookies and cream shake made it a meal. Not bad. read more

See all

Shake Shack!!! I love shake shack..... this location is fairly new. Everything is clean and efficient. I ordered the double Green Chile ChedderShack and bacon cheese fries. Probably enough calories for the whole day.... but it's shake shack!!! Definitely not cheap for a burger but it tasted fresh and flavorful! Patties were cooked perfectly and were juicy. Green Chile was pretty good but it wasn't too spicy. The bacon cheese fries were only ok.... I was expecting a lot but it wasn't amazing. So they messed up on my order. I ordered a double but they only gave me a single. I mentioned it to them and they told me to keep the single and they would bring me out a double. Pretty awesome customer service. Everyone makes mistakes but it's how you handle them! Overall, Shake Shack is always good. The Green Chile burger was good but my favorite is the Smokestack. I would skip the bacon cheese fries and go with a concrete (probably the glazed donuts one, sounds amazing) next time. read more

Right on the big sign it says FROZEN CUSTARD and guess what they do not have? Frozen Custard. It is even still posted on the menu. False advertisement. Update please. read more

Shake Shack Highlands Ranch - Fast Food Near Me - Highlands Ranch, Colorado

Shake Shack has arrived in Highlands Ranch! If you live in the south burbs, this is much closer to Littleton than it is Parker, and it's in the same parking lot as Torchy's where all the new restaurants are out there. I've long been a Shake Shack fan, and I'm thrilled to have this location open a little closer to me. Compared to the RiNo location, this location is bigger and has more outdoor seating. They also have grape Fanta, which is a pretty rare find in a restaurant these days. I had the ShackStack today, which comes with a cheesy fried mushroom on top of the burger. The cheese came oozing out at steaming hot temperatures like it's supposed to (that's why you get a Caution: Hot! sticker on your food), and my crinkle cut fries were on point as usual. I know that we've all been scarred by elementary school cafeteria crinkle cuts, but don't let that scare you away from Shake Shack's. If you've never been to the Shack, here are a few things to know: - You'll pay more than $10/person. Whether it's the a la carte burger and fries setup, or you get a shake, it's going to happen. Prepare yourself. - This is not supposed to be at the same price point as Taco Bell or McDonalds. With its NYC roots, it's more of a Smashburger or Super Duper (if you've been to San Francisco) than it is a Jack in the Box. If smashburger is overpriced to you, this isn't going to be your spot. - The burgers are among the best semi-fast food burgers that you've ever had. I'd argue that it isn't fast food. - Like In N Out, it takes a little longer to get your food than a McD's or Carl's Jr, so consider this something in between a sit down restaurant and a fast food place when it comes to time. - The concretes and shakes are great! - In Colorado, the burger with green chili is our special burger. They don't carry it in Shake Shack's out of state (but I'd still personally do the ShackStack). - If you get the ShackStack, be careful! As Uncle Jesse's cousin once said on Full House, "The cheese is hot." Ultimately, this is a Shake Shack with a good amount of seating, delicious burgers, plenty of parking, and it's made the south burbs a little bit cooler. read more

We haven't been over for a while, but we were disappointed this time. They still have one person in the purchase line, and it is slow. The portabella mushroom burger was way overcooked. A disappointing experience. Not worth the money. read more

Wow have I missed Shake Shack! As someone from the Northeast, I always explain to my friends that Shake Shack blows In N Out out of the water. The chicken is juicy, crispy, and well seasoned. The burgers are ginormous and flavorful. The fries are crispy and always cooked perfectly. Shack Shack is however on the pricier side for a fast food place, $40-$45 for 3 meals. read more

See all

I love this restaurant When ever my dad comes to Highlands ranch we always go to this restaurant. I always get there cheese burger with avocado and a coke. Over all great food and great location. read more

We were introduced to this while we lived in New York and I was delighted to see it came to Colorado. The burgers are flavorful, juicy, and IMO rival In-n-Out. The taste is just the bomb. The cheesy fries are fantastic and you can go wrong with a shake to seal the deal (until you step on a scale--just don't). My hubby tried the mushroom cheeseburger and it was amazing. That huge mushroom fried with cheese and placed on a burger (or you can order just the shroom burger)...to die for. Can we get one in Castle Rock please? read more

Shake Shack Highlands Ranch - Burgers and Fries - Fast Food Near Me - Highlands Ranch, Colorado

Uh shhhhheeyeahhhh bruh! I love this place. I don't like to just always follow the trends, but then again I just have to disprove people if they are wrong about a hot food spot. This is just that. A hot food spot. It speaks to everyone of my cravings.... Feeling like something covered in cheese. Mexican? Nope. Get a side of fries with cheese sauce. Want a juicy piece of beef. Steak? Nah. A double shack burger. The bun is everythinnnnnggg and makes these burgers! And what about that sweet tooth? They speak to that too. Concrete (ice cream) options as well as..... you guessed it. SHAKES! I must say, the chocolate shake is WAYYYYY too chocolatey. Avoid this one. But the black and white is a creamy delicious dream. Also, shack sauce is almost a sriracha aioli type concoction. Get extra! And for all the people giving less stars because it is crowded... it is new and popular. You know what you are getting into. BUT, if you download the app and order ahead of time, they text you when your order is ready and you get to skip the line. So take note, don't be a debbie downer, and if you don't like crowds... make a picnic of it and get take out! read more

Seriously disappointed in the consistently crappy service this location provides. It's seriously like day and night w highlands ranch compared to castle rock! I wish I still lived in castle rock, so I could continue to go there! Issues with highlands ranch shake shack (and why after today I will NEVER return to this particular location) include: -Tonight the younger gal who was mopping at 8:45pm had to stop mopping to check me out, it was 2 shakes, but her attitude showed me how much she hated my business. She had the NERVE to tell me they do not do Military discounts anymore!!!!! She was too lazy to go get the manager (like they have to in order to discount the order). Completely unacceptable to say something like that! She immediately went back to mopping and the mop water reeked of dirty, nasty oldness (indicating the mop head is filthy). Previously in curbside carry out I was given completely wrong flavors of our shakes and didn't realize it until getting home! Double checked the order and for sure did not get what we ordered! Lastly, several times now the chicken has been cold and old tasting. So darn disappointed! read more

Really pleasantly surprised at how good my burger was! I got the regular one and asked for it to be well done and it was perfectly cooked but still pretty juicy! I couldn't believe what a fresh and beefy flavor it had. I shared some bbq bacon and cheese smothered fries and they were a bit overwhelmed in toppings. Not an issue for most people probably! I'll try plain fries next time. Also ordered a blueberry pie concrete type of dessert and I keep thinking about it, it was so good. I'll be back the next time I can afford the hefty calorie meal! read more

My daughter is sick at the children's hospital and I order for delivery, but my order takes a long time to arrive and is incorrect when I try to call and find out what happened, the system sends me to voicemail, the food is looks good and can be really good if the order was correct. Is very hard when you have to depend on others and with my kid is sick. read more

As good as the food looks as I am getting ready to drive home to eat it, I am worried that it won't make it there in one piece or be warm still . No lid for the fries or chicken sandwich I ordered to go. Just placed in an open box. I am crossing my fingers it isn't all over the bag, or my car, and is still warm by the time I get home to enjoy it. Let's hope the taste of the food makes up for poor packaging... if it even makes it home. read more

Shake Shack Highlands Ranch - Fast Food Near Me - Highlands Ranch, Colorado

Word to the wise: don't preorder shakes because you will get warm soupy ice cream. It seems to me that It would make sense to make shakes when people show up for their order, not in advance. $10 wasted. :( Service was quick and I always enjoy the food though. read more

Super overpriced average hamburger. Up charge for everything. French fries were aok tho- won't be back.

The place is clean, the receptionist that took our order had zero personality , no hi how are you or even a thank you, her face said I Don't Want to be Here. The burgers tasted average at best , the fries were frozen with melted cheese wiz on them Lunch was not worth twenty dollars and we won't be back read more

Service was timely and friendly but the food is disappointing. It was just nothing memorable. The burger and chicken sandwiches had nothing special about them. I will never be returning. Very disappointing as a meal but it was good service and the food was edible. Would not recommend. read more

First time here, nice clean building, friendly staff. Now the food. I ordered green chili burger, and bacon cheese fries. Presentation looked good but.....food fail flat. No salt. Quite bland, even the cheese sauce really didnt have a kick. Salt is a flavor enhancer. So disappointed 18 bucks and feeling full but somewhat unfulfilled. read more

Shake Shack Highlands Ranch - Fast Food Near Me - Highlands Ranch, Colorado

Expensive and greasy. The location itself also seemed dirty. The tables were not wiped down, food left over from other patrons. On the plus side the staff was friendly to us. I don't think I will be returning. read more

To all you dummies rating this place badly due to service, you must have ridiculously high standards for a fast food joint. The employees are friendly, even under busy and stressful circumstances. If you've been to Shake Shack, this location will be familiar and high-quality. If you haven't, stop right now and come get a Shackburger. It's the greatest burger I've ever had, fast food or otherwise. The meat is REAL and not cooked until it's leather like other places -- you have to request if you want your burger well done, as it should be! And it's on a Martin's roll, which you can't find anywhere in CO grocery stores sadly but is the most perfect potato roll. The chicken sandwich beats all other chicken sandwiches too. The herbal mayo, CRISPY breading, juicy meat, and tangy pickles make for the perfect combination. Order the fries well done if you like them crispy! After moving from NYC, this location has allowed me to continue my somewhat problematic Shake Shake addiction. It's just so good. read more

Foods not that grate fries are like what you make at home. No survive at all you have to do everything including clean up. The only good thing is the shakes. No very nice workers either, lazy workers. read more

Ordered some burgers, fries and shake to take home. Got home and there were no fries in the bag. If this had only happened once it wouldn't have been such an issue. Unfortunately I am yet to have a takeout order be 100% correct (4 different visits). I called and Vincent said he'd make it right (hope he comes through). That was kind... for this visit. Previously ordered a Chicago dog that came with only a hot dog and bun, burger with NONE of what was ordered and missing fries in other orders. I will say the food is delicious when you eat there! Recommendation? Eat there or ALWAYS check your bag before leaving. read more

Very dissapointed. After waiting over 25 minutes for our overpriced and small hamburgers we were served very undercooked burgers. Complained to the management and we eventually received a refund and a apology. I did photograph our two hamburgers. Left hungry and will NEVER RETURN. read more

Shake Shack Highlands Ranch - Undercooked hamburger. - Fast Food Near Me - Highlands Ranch, Colorado

See all

Love it that they have snobby rude cashiers that work here. If you come to work don't cop attitude with the customers when they ask you a question. Luckily the burgers are good. Bad attitude front of house people ruin establishments and ppl returning fyi. read more

Good burger. Good milkshake. Good service. Not so good fries. The fries were cold. Fries should never be cold. Fries should always be fresh and piping hot! read more

To be fair they haven't been open long and mistakes happen. We ordered online a couple of burgers, two shakes and fries. Over $35, ouch! Service was chaotic and our online order didn't go thru even though it appeared to. We ordered again hoping we weren't double charged. When we got home and opened the bag the fries were missing, but instead we got a small surprise order of chicken nuggets which were quite tasty. Cheeseburgers were kinda small but good, shake was just like those from the Golden Arches. So good enough, but a bit pricey. One more thing, the traffic circles up there when crowded are scary dangerous and I will avoid that area around dinnertime. read more

Does not live up to the hype. I had a chicken sandwich and my bf had a burger. Not good at all. Bad fast food. It was expensive too, over $22 for 2 sandwiches and 2 fries. I'll never come back. read more

I ordered takeout and then at home found they skipped my 10ct chicken bites. So sad my youngest one had nothing to eat:( otherwise it's worth a try. The cheese fries is so good! read more

Shake Shack Highlands Ranch - Receipt - Fast Food Near Me - Highlands Ranch, Colorado

See all

No longer put take out food in to-go boxes? Food gets cold immediately stop being cheap and re-order your boxes.

Super Friendly staff. They messed up the order, but made it right (and above and beyond) INSTANTLY. Their burgers are so good!!! The SmokeShack is SOOOO delicious. I want cherry peppers on everything now. Delicious and great staff! read more

Got a burger and fries. Very small portion and underwhelming flavors. Wouldn't come back.

Based on 2 visits. Portions are pretty small and chicken nuggets done using pretzel mix before they are deep fried (my guess) making it a bit greasy. Slow and inefficient service. Waited 10 minutes after app says will be ready, first time they claimed they texted me but did not. Food was a bit cold. Green chili cheddar shack is the best. The biggest problem here is the price and you need to be careful with the bag they use - rips easily. They warned me of this so carried from the bottom. At half the price I would give this four stars. $40 for not much food for two. edit: Added a star because management reached out. Will keep y'all posted on trip #3. read more

It took 5 minutes for somebody to take our order... Than it took a long time to get our food. There were probably 10 people working and 4 standing around doing nothing. Not sure what was going on. The food was good when it finally came out. I guess we do not come in the evening read more

Shake Shack is my favorite burger. A little on the pricey side compared to other fast-casual joints, but when I drive to Denver it's my go-to, and that's saying something because they have Park Burger. I wish we'd get a Shake Shack in Colorado Springs as I think it's better than both Five Guys and In-N-Out. I love their chicken shack sandwich too, but it's the burger that keeps me coming back. read more

Clean cool and relaxing place. They have to work on the food. There is too many options out there to be mediocre.

Way overpriced for the little burgers you get. They are tiny like white castle. They taste ok IMO but definitely not worth the high price. I don't mind paying a premium price if the food is good but the food here is just ok and the burgers are really small. If you want a good sized burger at a decent price go to Bobs Atomic Burgers in Golden. You won't be disappointed. read more

First time ordering from this place and the burgers reminded me of smash burger with all the added toppings like 5 guys. Fries were not all that could have better with del taco or cook my own crinkle fries. Order was wrong and wasn't worth the amount of money I paid. Lemonade was good and shakes were better than McDonald's. Watch out Shake Shack if In & Out burger comes to Colorado. Spruce it up with coupons or 1/2 off or something to get me to come back cause the burger I really ordered and I didn't get well not sure if worth going back. read more