I ordered a pair of jogging shoes online at Sports Experts during the Boxing Day specials and had…read moreit shipped to this store since it was free shipping to their stores but I would have to pay for shipping to my place.
It was pretty straight forward to pick it up. I just needed to show them the email showing that the package was ready to be picked up. Since I didn't have access to a printer, I went into the store with my cellphone, lined up at the cash register aisle, and showed the email on my cellphone once I was in the front of the line.
The cashier found my package almost immediately and gave it to me after I showed my ID.
Unfortunately after I got home, a few days later, I tried the jogging shoes for the first time as I was planning on jogging outside the following morning and even though the shoes were the correct numerical size, the width was on the tight side for me (and I was trying them without sox at the time). With sox, I felt that it would be too tight.
I went to the store and was close to the deadline for refunds (15 days) and since at the time, merchants were forced to close on Sunday due to Covid-19, I wouldn't know how this would work. There was a 30 day exchange policy but I didn't know how this would work since this store didn't carry the jogging shoes that I ordered.
I arrived at the store with the receipt, shoes, box, opened plastic mailer bag, etc. and lined up behind the cash register aisle. When I got to the front, they promptly gave me a refund. I was asked to scan my credit card that I used online and the refund was registered immediately. Since I still needed a pair of jogging shoes, I went inside the store and decided to see what type of jogging shoes they had but none of them matched what I was looking for.