First thing I did call for a last minute appointment I understand that. Second thing, the groomer…read moreclaimed that my dog was so full of mats that all he could do was shave off all of his hair. I didn't know any better for one but two if he didn't shave off the dog's hair he was going to charge me $65 for a wash and dry. But as far as the dog goes...he is shaved to the skin. There is absolutely no way that he was that bad. He gets a bath every week and brushed regularly. My dog now looks like a rat and is absolutely miserable scratching everything. He has razor burn all over his undercarriage and backside and not to mention, when he was shaved it's not even at all. It's wavy and has long and short spots all over the place. And on top of that he doesn't even smell like he has been bathed. I wouldn't recommend this company to anyone!

Very poor customer service. I tried contacting them several times via phone,email and text and they…read morenever responded. in. my opinion good customer service is everything in a successful business I

Our 85lb fur baby doesn't have a mean bone in his body, but it takes 3 to 4 staff to get his nails…read moretrimmed. They are experienced and complete the task without causing him any harm. Amazing feat, considering he is bucking the system the entire time.

Great place & people. Very knowledgeable and skilled groomers. My little dog has never been happier…read moreabout her spa day going to KC's. Other groomers, my little buddy would shake and be scared before and after her grooming experience. Cory, the owner, takes pride in taking care of all her customers and their furry family member. Highly recommend and trust using KC's.

I have been taking my guy dogs here for the last year to be groomed and taken care of. The people…read morein the grooming department have gone out of their way to help me make sure my dog is comfortable and then I have the best program set up with all the extras that I want at a decent price, every time I take my guy dog in to be groomed which is monthly he's always very pleasantly happy and excited to go. He always knows that afterwards he's going to get a freshly baked cookie from the cookie bar that they keep well stocked. The store, it's good to keep most items in stock, and are willing to help you order something if it is not there.

I made a Yelp account JUST to share my horror story. I am not the kind who complains about…read moreanything. Well, I made my first ever corporate complaint phone call today. I'm not one to do that, but this situation is unacceptable. We took Sansa to Petco to get groomed today. We explained how she had gotten out of the fence and into god knows what, and that her underbelly was pretty matted in the process. We were aware that her belly may need to be shaved down to get some of the matting out, and I was ok with that. I reminded them that although she had a prescription for anxiety medication for when she is groomed, I was aware of Petco's policy of no sedatives, and just asked that if she was too anxious, they could call me and I'd just take her to the vet to be groomed another day under supervision of the vet if she had to be on the sedative, I was fine with that. The girl who took her said they'd do a quick check, call me in 15-20 minutes and let me know about what they might need to do about the matting, if they could cut it out, brush it out, or just in case it would need to be shaved, they'd at least call to let me know. TWO HOURS LATER, we still hadn't been contacted, so we just went in to get her. The manager came out, sheepishly said there'd be no charge, explained our dog was anxious and we could try another day, and they would allow her to take the anxiety medicine for that appointment. Then they brought her out and we saw why. They SHAVED MY ENTIRE HUSKY. Without my permission. Having been advised to call and let me know what would need done. I repeat, PETCO. SHAVED. MY. HUSKY. I'm so livid I literally cried. I called corporate and lodged a complaint, but realistically I know there's nothing they can do to make this better. They could fire the entire grooming staff and it still won't make my beautiful dog's coat come back any sooner. I'm devastated. So, the moral of this story is, DO NOT GET YOUR DOG GROOMED AT PETCO. Now excuse me while I take a nap because the combination of being extremely pregnant and sobbing my eyes out has exhausted me

I went to Central Animal in Herrin! Dr. Portee cured my…read moreepilepsy when no one else could and saved me from cancer!

This practice neither cares for their animal patients nor their owners. My sister and her family…read morelost their beloved dog potentially due to the negligence on behalf of the vet and staff at Central Hospital. They had seen him for two days and continued to send him home in spite of my sister's insistence that he was in distress. They didn't even do bloodwork!!!! After informing them of their loss, they offered no compassion or interest in how he died, (after being rushed into surgery to an animal hospital two hours away), nor did they show any interest in how he went from being "ok" to losing his life two days later in emergency surgery. I wouldn't trust them with my family pet and nor should you.

Do not take your pet their my cat lost his eye beautiful Persian cat…read more They butchered him. The vet said he was manhandled and had a scratch on his cornea. Brought him home again from another vet trip.... Minus one eye.

I had a very good experience with this groomer. I took my cat, a very fluffy Himalayan, for a…read moregrooming and it was $50--definitely the cheapest in town. They were nice and did a really solid job, kitty loved his haircut!

When I lived in IL, I took my kitty to Kendra for his nail trims. I swear she has some calming…read morepower over animals, because he was always a perfect little gentleman for her. When she started grooming my parents' dog, she asked lots of questions to make sure he turned out exactly the way they wanted. Kendra is very committed to her profession. She keeps up on grooming trends and works to improve her skills. I read online that she does some amazing de-shedding treatments, now. You really couldn't ask for a better groomer. I wish I could find someone half as good now that I've moved away from the 'burg!

Fantastic results! Fantastic staff! Lucy's first trip to a groomer. She's a nervous Nellie but the…read morestaff was great with her and she came out strutting!

The best kennel we have ever used. The owners love dogs and it shows in their care. Our dog, who…read morehates car rides, jumps in our truck when we tell her we are going to see Adam and Karen! That is the only time she doesn't try to hide from us when she realizes she is going with us. The quality of care she received is top notch.

I had to use a kennel for the first time of having my dog for 11 years. Indian Creek Kennel staff…read morewere very helpful and friendly. They were able to calm my nerves and even provided information about my pup on pick up. They were so great I used them a second time when I was in need for a family emergency. They were able to work quickly with me to make sure my pup was taken care of while out of town. Would highly recommend and will use them again!

one of the rudest vet offices I've ever been to. The staff was not patient or kind or of any sort…read moreof quality and treated my animal like a nuisance rather than an animal that needed help. The office itself is not taken care of; it looks and smells like it hasn't been cleaned in ages. I would not recommend this vet at all.

I took my cat in for some intestinal distress and asked for an MRI or an ultrasound. Instead of…read moreadmitting they didn't have that technology, the vet danced around it and said he didn't think the cat had that particular problem, etc etc. Three wasted visits because he wouldn't just admit that I had to take my cat somewhere else to get proper diagnostics. I took him to pet wellness clinic. He's undergoing surgery for bowel obstruction. This would have happened a week ago if the vet at Quality Care had been honest.