Highly recommend Nikki and About Face! Very professional and does great work! I've been a client…read morefor over a year and haven't had anything but wonderful experiences with Nikki.

I got hybrid lash extension at Shiloh Lash Lounge on 4/17/26 with "Senior Stylist" Jhave' B. The…read moreappointment went fine & she was nice. I paid, tipped & went about my way. By midnight, AT LEAST 20 fans had fallen out. I arrived at Lash Lounge the morning of 4/18/26 (They DAY OF my birthday & brunch, which is exactly what I was trying to avoid, hence why I came yesterday for the service) to get this resolved and despite their opening time being 9am, they were not open & I stood outside in the cold, calling 3 times & leaving 1 voicemail, until 9:18am and they still were not open. I then went go sit in my car. I finally saw a light come on about 5 or so minutes later & approached the entrance again. The door was still locked. The front desk receptionist had to come unlock the door despite it being business hours, which I'm pretty sure is a violation of a code in itself. After explaining the situation & her calling the manager. She returned and initiated a refund, which is all fine and dandy, but I still have a "full set" of lash extensions with spaces and gapes all over. The front desk receptionist then tells me the "senior stylist" that did my lashes won't be in until 10am & she has a 10am appt with no openings today except for MAYBE being able to squeeze me in at 1pm. She then goes on to tell me that I wasn't even a candidate for lash extensions but the stylist did them anyway. Would I not be wise to inform me of that? Especially since I've gotten lash extensions HERE AT THIS VERY LOCATION multiple times & have never been informed of this NOR had an issues with my lash extensions. When Jhave got her she came out front (The kindness from yesterday was no longer present which seemed to rub off on the receptionist as well as our interaction leading up to this was completely fine. She had up to this point been very kind & helpful. She actually looked appalled when I showed her the photo of how many fans had fallen out) and said that "They informed me of your issue. I wouldn't know if it's an issue with me. It could be the humidity." She then went on to blame me stating that I move/fidget during my appointments (I don't move my head, I fidget with my arms/hands due to personal & medical reasons) and that I got up to use the restroom during my application (again for personal/medical reasons which I DID IN FACT ask her if that would be ok/if it would affect anything). I explained to her that these EXACT things have taken place at all of my appointments, as I made them aware of at my VERY FIRST appointment at Lash Lounge Shiloh over 2 years ago with a lash tech by the name of Kelsey! My 5 star review is actually still up! I shouldn't have to air out my health battles in a Lash Lounge lobby. I then asked Jhave what the actually issue was because the receptionist told me that I was not a candidate but the service was performed anyway. Jhave then told me that this was in fact, not correct information and the receptionist mixed me up with another patron (another mistake/misinformation on their part). I now have to cancel my birthday brunch. This is not how I imagined or planned my birthday this year.

I want to say Candace is an amazing lash stylist! This is my second lash lift and tint; pleased…read morewith results. She is a professional that makes my long lashes look fabulous. While the booking system at Lash Lounge needs improve, finding the right lash tech makes it all worth it.

Huge thank you to Lily! She was able to let me schedule my appointment on her usual day off and…read morepick whatever time I wanted for Lash Extensions. I came in not really knowing what I wanted and she worked off of what image I had in my head. I left not 100% satisfied and she let me come back 2 hours later and she completely redid my lashes exactly how I wanted them. Quick, good quality, and easy to talk to. She really does stand behind her work. I'll be coming back!

From the owner: Professional Hair Stylist & Eyelash Extension Artist ...providing excellent service in a…read moreprofessional and warm environment catering to natural hair and all hair types.

Top quality stylists. They all know their stuff but Maggie specifically is incredible! She gives…read moregreat recommendations and tips to keep your hair healthy! All the girls are very welcoming!

5 stars all around! Every girly in this place knows what they are doing and you will leave looking…read moreand feeling beautiful no matter what. The owners are amazing and everyone is so nice and stylish. Best hair salon I've ever been to!

Wonderful service, I did a walk in and was serviced immediately. I don't trust eyebrow places…read moreusually in STL because I have been botched before so I was nervous. But I am so happy with the shape of my eyebrows and quality of the service. Also $12 is a reasonable price for eyebrows in my opinion!

Very unprofessional and unprofessional unfair. I went there for some lashes. When I arrived someone…read morewas already in the chair, so I waited for 15-20 minutes. Another lady walked in after I came in and she wanted her eyebrows did. She told me to wait because somebody wanted a Brazilian was and told the other girl that came in after me to sit in the chair to get her eyebrows did. I said wait so it's not first come first serve? She said my lashes would take longer. I said but I was already sitting here waiting for some time. She said I'm so sorry I didn't mean to do that. Yes you did, u told her to sit in the chair and she remained there. I've been going to that place for some time now and I always tip them before I leave. I will never go back to them.