It has been 4 months and we are still waiting on them to file paperwork for us to have the title…read more Would not suggest buying from them.

On October 14, 2022, I purchased a 2014 Hyundai Santa Fe from 27 Auto Sales, as well as an extended…read morewarranty for $2,500 and GAP insurance for $999 through Pro Guard. At that time, I was provided 60-day temporary tags for the vehicle. On December 12th, I had the vehicle inspected by the state of North Carolina, so that I may obtain new plates. After waiting at the NCDMV for three hours, I learned the title to my new automobile was never forwarded. I was told they only had a record of the 2017 Volkswagen Jetta, that I traded in for the Hyundai Santa Fe ($8500 trade-in value). As of today's date, Community Trust Bank (account # 60300909577 0003) does not possess a lien statement for this loan. As a matter of fact, Nicole with Community Trust Bank contacted the Kentucky DMV and they indicated the title is still registered to 27 Auto Sales, LLC. On January 13th the engine on the vehicle I purchased failed. On January 16, 2023, I contacted Serena Gordon with 27 Auto Sales to obtain a copy of my warranty as it was not provided at the time of purchase, which she was unable to provide. I, then, contacted Pro Guard directly on January 17, 2023, to request a copy of the warranty and to my surprise, they had no record a warranty or GAP insurance policy was purchased in my name at the time of sale. I then sent a strongly worded email to Ms. Gordon on January 20th as I still had not heard from Ms. Gordon. Please see attached. On January 23rd, my car was towed from Firestone in Charlotte to South Charlotte Hyundai for a proper inspection of the engine ($149.92). On January 25th, I was informed the automobile will need a new engine. Because 27 Auto Sales never provided me with the warranty paperwork to sign, it was clear, I was without a warranty. However, I was billed $2,500 for an extended warranty, $999 for GAP insurance, and $395 for a dealer document fee. On January 28th my significant other obtained a trailer from Ms. Gordon and drove to Charlotte (where I live) from Kentucky (where he lives) to bring the car back to 27 Auto Sales to have them repair it, in good faith. At that time, Ms. Gordon provided me with the only automobile from her lot that has a clean title. She indicated the remaining vehicles still had liens with the auction houses she purchased them from. At that time, she informed me she would contact Community Trust Bank to have the fees mentioned above removed from the loan. Yesterday, I spoke with Nicole at said bank and she informed me that Ms. Gordon would not be able to have the fees removed from the loan. She will need to refund the fees in the amount of $3,894 directly to me. I have yet to receive any payment. On February 17th whilst driving to Somerset to visit my significant other (Jason Ryan), the loaner car Ms. Gordon provided me broke down at a gas station just outside of Knoxville, TN. It took Ms. Gordon nine days to repair that vehicle (2015 Chevy Equinox). Obviously, I had to stay in Kentucky until she decided to fix the loaned vehicle, as I was unable to drive back to Charlotte. I have sent several text messages to Ms. Gordon with very little response. Please see the attached text strand. I do not understand how this woman has been able to maintain a license to sell automobiles. She is corrupt and unscrupulous. I am gobsmacked that she continues to operate 27 Auto Sales, LLC by selling malfunctioning used cars and commits fraud by charging consumers for services, extended warranties, and GAP insurance that is never submitted to her warranty company, Pro Guard. I strongly suggest a thorough audit of her dealership and her business practices as I'm certain I am not the only consumer she has attempted to defraud. Thank you for your time and attention to this matter.