TERRIBLE CUSTOMER SERVICE & POOR, OVERPRICED, LIMITED INVENTORY - DO NOT GO
Oxford colleges routinely recommend this store to students for formal events requiring special Oxford clothing (e.g. matriculation, graduation, exams, formal hall), and a great many Oxford colleges use it for the hires they make available for commemoration balls (e.g. Merton College's Winter Ball.) This is a shame, because I HAVE NEVER EXPERIENCED WORSE CUSTOMER SERVICE OR WORSE/MORE OVERPRICED INVENTORY FROM A FORMAL CLOTHING STORE IN MY LIFE.
My first experience with this store was when I rented a full white-tie gown for a college commemoration ball. The store not only gave me the wrong items in the wrong sizes for this ball after I paid (as memory serves), but the store manager not only refused to refund the amount but actually demanded I provide my credit card or they would call the police after I brought it to the manager's attention. When, in my angst and state of upset, I accidentally left one of my own personal suit pants in the garment package of the rental I returned, they never acknowledged it and refused to later return it to me - adding at least a few hundred dollars to the effective cost of my using their rental service.
More generally, the store assistants here are rude, make it clear that they could not care less about you, do not want to help you find the right color, cut/fit type, size or item for your needs, and the quality of the garments themselves are positively awful. At best, you will have an employee nice enough to lie and tell you that something "fits perfectly" when it clearly does not.
I even had a store assistant tell me that, "No, no store in England sells its customers black suits. People simply don't buy them."
Avoid like the plague. read more