Close to Frankfurt Ostbahnhof where we needed to be for an evening event. Upon arrival we could…read morechoose which floir, each with a different colour scheme, we wanted to stay on. We chose the top floor which was all in gold. The room was very nice and the bed super comfy. We appreciated all the small extras they offer: like you can rent a bike or mini for a few hours for free, there was a Freitag bag in our room for our use while we stayed there. The staff was very friendly. At night we also checked our oost bar which we really enjoyed. Good drinks, as well as a great and inventive bar keeper.

My husband and I were recently in Frankfurt on business. The organizers of our trip booked us at…read morethis hotel. We were just there for one night but everything was very nice. It's one of the design hotels, and each room is different. The lobby was very fun with white penguin lamps with pink lampshades and other kitschy touches. Our room was all pink with portraits of dogs and dog pillows and was equally kitschy and fun. The bad thing was that you're supposed to declare whether you would like smoking or non-smoking room upon checking. We arrived around 11 or 12, but weren't able to do it early check in. They put us on the books and held our luggage, which we were grateful for, but we didn't know we needed to declare and they neglected to ask. As a result, when we returned from a long day of work followed by dinner, all of the rooms had been booked except for smoking rooms. We spent the night in our pink, dog-themed room smothered by smoke. We opened the window for the 3-4 hours before we went to sleep, but it made very little impact. It was, unfortunately, an unpleasant night. I don't understand why anyone would allow smoking in a hotel room because it embeds in everything: the walls, pillows, rugs, drapes, mattresses-- everything. Other than that, it was a very cute hotel and we would stay again as long as we could obtain a non-smoking room. Also they are famous for their Rolling Stones mouse urinals. So do try to check those out in the lobby if you have a moment.

I really enjoy the location and the neighborhood--it's a beautiful area, close to great…read morerestaurants, shops, and a lovely park. That's honestly what keeps me coming back. However, I wish the hotel staff were more efficient and friendly. The housekeeping team is inconsistent, often forgetting basic amenities (this time the iron was missing and the phone was totally disconnected from the wall of no way plugging it back in) and leaving the room less than clean. That shouldn't be the case at a hotel of this caliber. One ongoing issue I've experienced across multiple stays is the lack of water in the gym. Every single time I've been here, there's no water available. I've had to call the front desk about it multiple times, and once even approached a housekeeper--an older gentleman--who just shrugged his shoulders as if to say, "I don't care." That was particularly frustrating after running five miles. I really hope management takes this feedback seriously and improves staff training and accountability. This hotel has so much potential given its prime location, but the service standards need attention.

A good hotel in a great location. To the front you have Kurpark. To the back you are one block…read morefrom a main street with all the shops and restaurants. Rooms were clean, however, I considered a little dated. Breakfast served for 22 euro was very good. Includes many options: eggs made to order, hard and soft boil, smoked salmon, cereal, an array of breads, fresh juice, etc. did not eat in restaurant for lunch or dinner. Service from all the staff was very attentive. Spent one evening at the bar with a colleague enjoying a few biers and a glass of wine.. Bartenders were extremely friendly and made us feel at home. Just a fun couple hours exchanging stories about life in our respective countries.

Clean and modern design, but comfortable. Lots of closet space in the room to store your clothes…read more The bottle of complimentary sparkling water was a nice touch. Friendly and accommodating people at the front desk. The breakfast at the restaurant downstairs was amazing with a huge selection, including a small but quality plant-based section. We were there with a huge tour group and they kindly opened the restaurant early for us on the day of our departure flight so we could enjoy one last proper breakfast there. It's not quite downtown, but it's close enough to downtown Mainz that it's easily walkable, and there's lots of transit nearby, so the location is very convenient.

Conveniently located near the Hauptbahnhof so it's easy to head out at the beginning of the day and…read moredo your touristy stuff. Also, it's only a short walk back to the hotel at the end of your touristy day, when you're the most exhausted. The staff is friendly, but is definitely more apt to want to help if you are willing to TRY to speak the local language. The beds were comfortable, and the room was quiet.

They advertise shuttle from airport but there is no shuttle. The rooms are hot! All controlled by a…read moreCentral System. No way to control room temp. Front desk did bring a fan though. Towels were cheap. Floor was dirty. Stay somewhere else.

Nikita and Garzan, both work at the the front desk, and are great examples of employees! Both do a…read moregreat job in customer service! Both deserve to be commended and given a raise!

In the run of our Princess for one day tours, we have been to many many Frankfurt hotels. This is…read moreby far our favorite. Excellent rooms (I just wish we could open the windows to get some fresh air at night), super-friendly staff - and a restaurant with stuff ready to die for. Would I make a 30+ min detour just to dine/ stay (mandatory in my rating scheme to achieve 5 stars) I certainly would, and just did.

Loved this hotel! The sauna and pool were fantastic after a day out. The room service is a bit…read morehit or miss 2x it just never arrived, it also wasn't charged to the room but kinda odd. All of the staff was friendly and accommodating. The view was nice, got some cool night shots using a tripod from my room.

Friendly staff, clean and good food. Close to downtown, but no action. A bit boring and saw a lot…read moreof older people. Would I stay there again? Definitely yes!

More than excellent hotel, friendly staff, close to downtown , on foot 5 minutes. Breakfast and…read moreother food at Bib Gourmand level. Tip visit the theatre, it is more then wonderful. Reminds me of Manaus and Madeira opera's My 4 stars is real, find most ratings in Yelp too high, good shpuld be 3 stars.

Very disorganized overall and frankly disappointing. The entire castle was booked for a wedding and…read moreanother entire event - however, none of this was communicated when we reserved the room. As a result, they only had one tiny terrace that could fit a max of 25-30 people for the entire castle guests. This was a surprise "gift" discovered at check-in when we booked the room 4 MONTHS in advance. No communication whatsoever to guests of the hotel beforehand that probably would have chosen another hotel to avoid the drama and lack of services. The entire day was filled with miscommunication between oh no the terrace is closed, actually it is open, the bar is closed, no it's open, actually it's definitely closed... but you have the lobby, though. Guests were confused and waiting for menus for 30 minutes with no communication from anyone. Some kept asking for a table to eat their food. Strangers sat together in the same seating because there was no room anywhere... They had all their staff focus on the wedding and event and only had one waitress on the terrace for everyone else. So basically, paying hotel guests were left wandering, confused, stuck, and overall with subpar service for a 5-star hotel. When they tried to "offer" something for the inconvenience, there was lots of miscommunication as well between spas, massages, and buffet tickets, but oh yes, we won't charge you NOW, but definitely later. So I guess they think it's ok for us to pay 100 euros per person for a BBQ buffet event as a "sorry for the inconvenience"... We just wanted a normal castle restaurant. It's not a matter of price but a matter of principle. Overall, we've been to many 5 star hotels, and this was definitely the worst experience we've had. You will be paying almost $400 a night for NO. No restaurant, no bar, no full hotel access, no communication, no pretzel at 7:15 pm, no coffee in the room, no library, and no table for eating on the tiny terrace. They kept proposing for us to drive outside the castle even though we booked specifically to be IN the castle. If you are going to prioritize a wedding AND an event because it's more money and close everything, then do us all a favor and mark all the rooms as booked so you don't waste our time. Don't try to be greedy and want everything but offer nothing.

We stayed in the castle and it was absolutely amazing. Service and decor were both wonderful. The…read moregrounds are immaculate.

Gutes Hotel, sehr nettes Personal, gutes Restaurant mit reichhaltigem Buffet. Zimmer grosszügig und…read moresauber. Rollstuhlfahrer sollten sich Hilfe zum Öffnen der Türen mitnehmen. Für mich war das Bett zu weich, dafür war das Bad mit allem ausgestattet was ich als Rollifahrer brauche. Gut war auch der Laminatboden im Zimmer. Lichtsteuerung im Zimmer gewöhnungsbedürftig. Komme gerne wieder.