They wanted more money to repair my shoes than the shoes were even worth. They weren't particularly friendly about it either. I've had the same soles fixed for $15 and they expected three times that amount! Definitely going elsewhere. read more

This place is a rip off! They charged $130 to place an additional to a very slightly worn down sole on some boots - they did nothing to the heel. this was really high but I decided to give them another chance to clean a small overhead Hartman bag. Clean only - quotes minimum $125.00 to $150.00. Take your hard earned money elsewhere. read more

I have a favorite leather bag that needed some repair. The strap's buckle or hardware clip broke and I knew the only way to fix it would be to take the end seem out, remove the broken piece and then sew it back up. I am pretty handy with a sewing machine, but didn't think my machine could handle this job, so after a search on Yelp, found that this place might just be able to take on the job. It was late Sunday afternoon and I wasn't sure when they closed, but I drop by and showed them my bag and what I wanted done, they showed me the replacement piece and it looked close, I asked about the cost and it seemed reasonable, so then came the next question how long to fix it, I expected to drop it off and come back the next day or so, but when he told me one hour, shoots, this was good service! I returned in about 50 minutes and went in, they had it done, and it looked great, a job well done! I found out they do all types of repairs, for shoes, luggage, even leather sofa's that need repair. I know I have a missing wheel on a piece of luggage, so that may be what I try next. read more

I went to Shoe Lab to have the strap on my leather crossbody handbag shortened. I gave the dimension of the strap, and failed to account for the bag being smaller in size than what I showed them as a guide. Therefore the strap was cut too short. This was not Shoe Lab's error, but mine. They were wonderful about piecing my extra leather back to the strap and the seam was not noticeable. It was then cut to my specifications and turned out PERFECT! I can't thank Shoe Lab enough for their wonderful workmanship and prompt service! The employees were kind, knowledgeable and patient with my requests, and always had a smile on their face. I would highly recommend Shoe Lab to anyone in need of repairs. read more

passport and First time in this business and I will definitely return. My cell phone purse needed the closing mechanism repaired. Claude took it in the back and when he returned it worked 100%. He did this free of charge, which I didn't expect. What is also, wonderful, are the many products in the store; luggage, wallets, passport holders, phone covers to name a few. He even gives free shoe shines on Saturday, for those waiting for repairs. A great local small business. read more

Just picked up my black Dior hand bag that literally looks restored to new!! I had to wait a little longer than I would've liked, about 5 weeks, but these guys are deffinately worth the wait for the polished job to every detail. read more

Shoe Lab - Shoe Repair Near Me - Las Vegas, Nevada

The work is good. The service is not. The turnaround time has been somewhere between 6-9 weeks, which is ridiculous. When I ask why the hold-up they never really provide me with a decent response, not to mention that I had to do ask the follow-ups - both in person or via phone. I recently dropped a pair of shoes off the first week of November and was just told that it will be another week - so 9 weeks in total, assuming the shoes are ready by then. The excuse this time is "holiday season"...three weeks before the holiday season begins?? My shoes are held captive.....and at a hefty price. An $85 repair for a new sole and some buffing should be faster then an average 9 weeks. read more

Conclusion: excellent service and always gratifying when someone says they can fix it and they actually come through. Story: I screwed up white broques trying to remove scuff make ie it got darker and bigger and then I compounded it by trying to fix it with shoe whitener.. a mess. Another shoe establishment says " u need to see shoe lab". I go they look at it says we can fix it and viola!! read more

Highly recommend Had a little issue but we solve it right away, I'm happy with the costumer service and the work they did, i will come back, my wife's purse need a touch up too, tnx guys :) read more

I rarely leave reviews, but this business deserves praise. I brought in a pair of shoes that I had basically ruined. I had tried to darken the color myself and it turned out splotchy and uneven. They made them look completely new and fresh in a couple of days. Remarkable work and extremely friendly staff. I highly recommend them. read more

I took my Louis Vuitton purse too get the inside lining it got really sticky inside after 4 weeks my bag looks like new again all the small details were taken care of !!! My bag feels and looks amazing thank you red shoe lab excellent work. read more

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I walked in for a boot repair, two gentleman behind the counter with one tending to a customer. After 5 minutes or so without even being acknowledged, a third customer comes in and is immediately greeted and taken care of while I'm still standing behind the original customer with boots in hand. This place does not deserve the stars it has. read more

Do not use them!!! I went for a simple heel tap replacement for a pair of Louboutins. After a few days, I went to get them and there was a piece of metal sticking up from the leather part of the heel! Both me and the front person tried to remove it but it was clear it was from within. She said it might have been hit too hard when replacing the taps. She told me to return the next day. Fine. The next day I go to get them and now a chunk of the red part of the heel is missing!!! When I pointed it out to the person, she said she will send it to the warehouse to get it covered. After 2 weeks and lots of calls later the desk person tells me my shoes now have BLACK sections in the heels instead of red!!!! What is the point of having Louboutins but the red part. I tried to call the warehouse, they ignored my calls, kept telling me to call later when another person was in. I kid you not the woman even laughed at me after ruining my shoes. Save yourself a headache and don't dare go to them. Literally anywhere else could do a great job. They will make your Louboutins look like fakes!!!! read more

Wow this little shop is busy busy busy. I dunno why they don't have better reviews. My experience was fantastic! I brought in a pair of new platform sneakers that were poorly glued when I purchased them. I needed the soles to be removed and re-glued. The guy was polite and knowledgeable and said he'd have the for me in a week. I received a call the next day stating they were ready for pickup. When I arrived to pick them up, there was a line about 5 deep, but i didn't mind. I received my shoes and they looked perfect. The cost was $15.00. I haven't worn them yet, that will be the true test. For now they get an A+ in my book. I'll definitely be bringing in other shoes for repair and recommending this place to friends. read more

I got recommended by my SA from Christian Louboutin to come get a whole punched in the ankle strap one of my brand new heels! My SA had nothing but good things to say about this place so I kind of already knew this place was going to be great! It's 35 min away from my house but if I spent so much on the shoes I should go somewhere good right?! Now I know why this place is the best! Claude is GREAT! He's super friendly and extremely knowledgeable about all things leather! He gave me great insight on the aftercare for Louboutin soles which they do offer. I'm definitely doing that next time! They do take care of a lot of other luxury shoes as well! Highly recommend this place!! 10/10 read more

I took my briefcase in. It needed four new feet and two of the sides re-nailed. I kid you not, they quoted me $850.00. Needless to say, I elected not to have the work done as I could have bought several new ones for what they proposed to charge me. read more

Shoe Lab has been so reliable throughout the years. I still have shoes in my closet from a decade ago thanks to them! My favorite boots had a broken zipper on it and not only did they fix that but they managed to replace the cracked sole on the bottom as well. Their attention to detail and reasonable price is what keeps me coming back. read more

I took my luggage to this place to fix the zipper and they were amazing, super fast and efficient. And also friendly people! Would definitely recommend this place! read more

Brought my Louboutins here to have a couple studs re attached. They said it was no problem to send it to the main warehouse. I paid to also have them cleaned. The studs looked good. But I'm not sure what was cleaned exactly. The grey leather looked good but the inside, bottoms and all of the hardware were still dirty. Not wanting to wait anymore weeks (to have them sent back again) for my shoes I said I would just take them. A discount wasn't even offered on the lack of cleaning. I was able to polish all of the hardware with my jewelry cloth myself. I'm not sure why this was missed. read more

Is there anything that this lab cannot do? Seriously, I brought them a pair of platforms that literally had detached from the upper (talking about a 6 inch sold platform) and they were able to glue it. Then I had a Y-3 Moto jacket where the leather was flaking off. I have no idea what they did to it but it looks brand new. Then was a pair of Frye boots that my guy could not get his foot into and they were able to put in a zipper. How do you do it guys? You are amazing! read more

I have gone here for shoe repairs over the last few years. I think they do OK with simple shoe repairs, e.g., shoe shines and heel tap replacements. However, if the guy tells you he needs to send them out to the "warehouse" -- beware. My shoes were black booties, retailed for ~$300 and the heel which was covered with black patent had gotten caught in the sidewalk so there was a gash in the patent of one heel. I brought them in, he estimated $75 (yup, that's right -- top dollar). Reluctantly I agreed (my mistake -- should have retreated and tried other places). He also mentioned it would take two weeks (because they had to be sent to the "warehouse"). Bottomline, they ruined the shoe, when they took the heel off to re-patent it, they damaged part of the bootie (where the heel meets the foot part of shoe). I complained, the Shoe Lab guy said "it;s glue-it just needs a little cleaning", after he tried cleaning - he realized it was damage and he agreed to send back to his warehouse. One month later because the "warehouse was backlogged", the boot was back but they could not fix it. Overall, it was not a quality job. I complained and the guy said he would give me the number to call the warehouse -- and made no concession for the poor customer service and the bad repair job that ruined the booties. read more

Excellent service. Quality work. Fair prices. Family owned. I brought in a pair of old boots that needed repair. They put on a new heel, fixed the soles, and cleaned them up. read more

You have a new shoe shine person named Marcos that did an excellent job with my shoes. They look brand new. I can honestly say that I have never had a shoe shine comparable to this one. He is the best-very professional, classy and elegant. This type of service gives a touch of class and elegance to your shop. I would highly recommend that you ask for Marcos to shine your shoes because he is an artist and you will see your reflection in the shine. This was an experience that is unique, old world and rarely seen today but you have to sit down in the shoe shine stand to truly appreciate the experience. Great job, Marcos! read more

Very expensive they wanted almost $200 to glue the rubber heel and reconditioning my booties. Seriously! Ridiculous I glue the heel myself and I took the boots to Greenvalley 2 on Rainbow and paid $25.00 read more

Fixed my shoes in 5 minutes! Came in here because the heel on both of my shoes had the nail coming out the end, and under the toes, the shoe was separating. The guy said "I can fix these in 5 minutes if you would like to wait." Sure! He wasn't kidding! Like brand new! Total: $30 (maybe a little steep in the price, but I like these shoes and they were fixed to perfection!) I will definitely keep this place in my pocket for any shoe crisis' that come up! read more

Use the shoe lab for all my shoe, purse, belt, and leather goods repairs and cleaning. They are amazing and do wan excellent job for a reasonable price. I highly recommend. read more

Amazing service! Very nice people and they turned my old shoes around quickly and very professionally. They are the best! My shoes have a lot of miles on them, but now they look brand new! Definitely recommend and will definitely bring more shoes back in the future. Thanks! read more

I have these old Kenneth Cole boots that I absolutely love but the heels have worn down and one of the zipper tabs have come off. Decided to take them to Shoe Lab which was convenient to my workplace. The lady at the front counter quoted me $90 to have the boots resoled and $35(knocked down from $45) to have the zipper pull replaced. Damn expensive right? $125 can buy you a nice pair of new boots. But since I can't find anything close to my beloved boots, I decided to go ahead and pay for them to get fixed. The woman assured me that my boots will feel the same and nothing about their comfort should change. The lady said the boots will be ready in 5 days and will call when they're done. A week passed (no call from Shoe Lab) since I dropped the shoes off so decided to give them a call to inquire about the boots. The lady on the phone(I assume the same lady at the counter) answered and told me she was busy and that she'll call me back in 30 minutes. Never called me back. See, I'm not in any rush to get my shoes back so I call again a few days later and same thing, she's too busy and will call me in 30 minutes. The time passed and she didn't call back again. So on my lunch break, I headed down to Shoe Lab, looked the lady in the eye and asked about my shoes. She literally turns around and goes, "Oh here they are! They're ready." Was that so frickin hard to do over the phone? Seriously?! My boots looked fine, zipper fixed and shined. They shaved down the old heel and glued on a new one and glued a new sole at the bottom of the shoe. The work looked OK but didn't seem like a $90 job. And for some reason, the boots have become noticeably tighter. I don't know what Shoe Lab did but they are no longer the comfy boots that I love. Now, they'll have to be stretched to fit me properly. But for this job, I will take my business elsewhere where, hopefully, they don't price gouge and actually have good customer service. read more

This is the best shoe repair in Las Vegas! I have had multiple pairs of shoes and boots repaired here and I couldn't be happier with the results. Some of the boots and shoes were in such bad shape that I was ready to donate them and they came back looking like new. It's unbelievable what they can do to transform your footwear. The workmanship is amazing. If you have any shoes, boots or bags that need repaired, this is the place to go. read more

I purchased a pair of BEBE boots and after wearing them 4 times, both soles cracked. I was ready to throw them in the trash when I found this place. Omg they look amazing. The sole is nicer now than when they were new. I will be back and I appreciate the workmanship read more

Shoe Lab - Shoe Repair Near Me - Las Vegas, Nevada

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I've been in this shop twice and both times left very satisfied so felt it was best to leave a good review. The first time I went in because the zipper on my leather jacket wasn't working. I stopped by and they said they could fix it while I waited. The craftsman stopped what he was doing and worked on my zipper for a few minutes and my jacket has been working wonderfully ever since. I think i was charged around 10 or 15 bucks. Well worth it to get my $400 leather jacket back in action for trips to lovely places in Canada and North Dakota in the winter. My second visit was even better. I took in a pair of new boots that I bought but they had a stupid tag thing on the back that would catch my pants every time I sat down and stood back up. I went in and asked them if they could just cut off the tag in a fashion that wouldn't ruin the boots. The girl at the front handed them to the craftsman, he worked on them for about 5 minutes, and then gave them back to me. They looked awesome, like they had been manufactured that way, and of course, my pants don't get caught on them any more. Best of all when I asked how much they didn't even charge me anything. Now that's how you earn a repeat customer. I will definitely be back for any shoe/leather/luggage repairs and suggest anyone looking for quality work do the same. read more

Absolutely terrible service! Do not waste your money here. Took them a total of 12 weeks to extend a pocket and put on a zipper. Are you kidding me right now! They did not complete the job and then tried to charge more money when it was time to it up pick up! read more

If I could I'd give zero stars. Terrible customer service. Expensive given the poor quality of work. And awful craftsmanship; they cracked my shoes and refused to offer any sort of concession to offset their mistake. Don't waste your time here. Go somewhere else - anywhere else but here. read more

I am rarely the one to complain, but this is just inexcusable. I was very hesitant about allowing someone to touch my shoes they mean a lot to me and are very expensive. However my shoes where in terrible need of repair and cleaning, I took 5 pairs of shoes to shoe lab to have them repaired and cleaned. They told me it would be close to 900$ for everything. Given that I badly needed them repaired, I decided to give it a shot instead of searching around for a better/cheaper place. I will admit I left my items there far longer than anticipated. However when I picked up my shoes, I was excited to see them cleaned and renewed. Instead they where dirty still and I barley noticed any difference. I could have done what they did with a wet cloth, for far cheaper I might add. All in all I was very upset, and disappointed. :( read more

Shoe Lab - I paid for a cleaning and this is what I picked up? - Shoe Repair Near Me - Las Vegas, Nevada

Claude is fantastic! He's quick, kind and does a perfect job. His work looks like nothing was altered to the original (in a good way! So clean and precise). Will be using him for all of my shoe restoration needs from here on out! read more

Sloppy work, I could have stitched this straighter and more clean myself.... I took my dog's Coach collar for the second time to this location, and they still managed to do very poor work. The first time I took my dog's collar in.....they adjusted the length and put in belt holes, while doing this they left a cut in the collar which led to the tip of the collar coming off, they charged me roughly 21.00 I believe...... The second time I took my dog's collar in after they screwed it up, they charged me 15.00..... The work is sloppy and the top stitching is haphazard. Save your money, they don't know what they're doing... Go somewhere else. read more

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My wife dropped off 2 pair of high heels 7 weeks ago. She left them for an estimate on protective fore-soles (cats paws) for non-slippage. Their policy states they do no work without a deposit. Sparing further detail, she received the shoes back 6 weeks later with a bill for $180! I am writing this review after having similar experiences with Shoe Lab in the past. The actual people who do the work are skilled, the service and store policy are weak, along with an off-handed manner from counter help, and inexplicably out of proportion prices. Will no longer use these clods, and would not recommend. read more

I like this shop's staff.They are always try to great and give efforts on repairing my shoes.But this shop really rips its customers off.Their technique is splendid, but is too expensive. Gee...How regrettable. read more

I received a pair of Christian Louboutin shoes for my birthday. The CL Boutique recommended Shoe Lab to place the red anti-slip patch on the sole of my shoes to protect the red bottoms and due to their amazing craftsmanship. They were right! I dropped off my shoes and they were ready in an hour. They look so beautiful, you can barely notice the patch since it matches the color perfectly. Shoe Lab even offers a 10% discount on the work if you sign up for their Club. I highly recommend them and wouldn't trust my Christian Louboutins to anyone else. read more

Shoe Lab - Shoe Repair Near Me - Las Vegas, Nevada

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Took my Valentino flip flops in because the strap had broke that goes in between the toes. I only owned them for a few months..I never had repaired shoes before but since they cost about 400 and it looked like a easy fix I found this place on yelp. When I walked in and showed him the shoe he goes on to say he fixes this same shoe all the time.. well let me tell you I cannot imagine he never heard that you cannot put a nail through the bottom of a jelly flip flop. Literally a nail sticking straight up to hold the strap on.. you have to be insane to think that is at all safe.. the nail wore through the rubber the first time I wore them and now they are just tore worse then before! To be charged $50 for a nail that ultimately ruined my sandal.. i don't even want my money back..(because if I came in to ask I would really want the full price for my sandals)..but the least I can do is warn everyone not take designer items here. they also try to charge 4 times what other places charge to clean purses..which thank god I didn't let him touch! read more