I have been going to this store for almost thirty years, lately I have found pharmacy staff to be rude, inconsiderate and unhelpful. Their online prescription page is impossibly hard to navigate as is their phone prescription renewal system. read more

Listing says 24 hour 211 says 24 hour pharmacy Call them . NOT 24 HOURS they are "open til midnight" read more

This location never seems to have my prescriptions in house and have to do multiple deliveries to my home causing a huge inconvenience constantly! I've spoken with a few different representatives and even the pharmacists about my situation and they don't seem to care, like at all! 2nd Deliveries show up whenever at their own convenience with no phone call and if you ask for an actual date they don't show that day. Asked representative what should I do so that this doesn't happen every timeand they had no idea and made me feel like I was wasting their time. Extremely frustrating in so many aspects but the PC points keep me there. Covid19 doesn't mean totally shelf customer service. The world isn't ending so you'll probably need my upcoming business. read more

This used to be my favourite place to get prescriptions but it has gone all downhill. They never have the correct prescriptions on hand therefore you get multiple deliveries, sometimes they even just forget and don't deliver. Staff is very rude on telephone when website fails to let you refill your prescriptions, not my fault you have a bad website so don't take it out n me. Just bad service all around and it's time for me to change to a new professional pharmacy but the optimum points keep me coming back. Ever since Loblaws took you over you've gone completely down hill. I never remember rude staff at Tacoma shoppers, let alone a rude pharmacists! Prices have jumped a lot in past while. read more

I actually hate coming to this Shoppers and I'll tell you why...the cosmetics department. You have to walk past it to get in the store and no matter what, they give you the opposite of what you're looking for. If you have no interest in cosmetics, you're met with a sales pitch. If you're there specifically to pick up stuff like moisturizer or shaving cream (I'm unapologetically addicted to fancy, brand name face stuff), you're ignored for ten minutes while they chat with their friends. In the second scenario, being ignored by commission staff isn't the worst thing in the world for me. I know exactly what I'm looking for, where it is in the store, and can easily just pick it up and go. But...get this...when I do that, they leave their friends and stop me two aisles down saying I have to be rung in at their cash. Which is almost right. I have to be rung in at their cash for them to get their commission...for doing absolutely nothing... So rather than just let me go about my shopping and proceed to a cash that's actually being attended, they insist I walk back to their corner, get rung through with attitude at this point (usually 'cause I'll say things like, "Seriously? Customer service to you means ignoring me and then forcing me to jump through hoops to help YOU?"), and then have to stand in another line to buy the rest of my stuff. Okay. I feel better now. That's three years of frustration released in a single review. Now to moisturize away the anger lines... read more

Pharmacies are not all created equal. Lately the steroid version that is more cosmetic boutique than anything, the ones with the pharmacy counter tucked away in the dark corner upstairs, are cropping up everywhere. I just want to get in, get my cold medicine and tampons, and get out, so I've been avoiding the confusing labyrinths of the megastores. I like this Shoppers because even though it's a larger one, it's more medical than makeup. It does have a small section with basic food items, so I can at least stock up on chocolate when the PMS cravings hit. Plus, it has a blood clinic most mornings, on several convenient bus routes. If you can't get an appointment, though, I recommend going in very early to get your blood drawn, because there's usually a small line waiting outside before the clinic opens. To note: Like all Shoppers locations, they sell bus tickets and passes. read more

Short and sweet: The typical great selection and deals of any Shoppers Drug Mart. And staff are super-friendly too. read more

Shoppers Drug Mart - Drugstores Near Me - Dartmouth, Nova Scotia

I have had not so great experiences at this SDM. I switched my prescription services when I realized that I could get alot of Optimum points. I was going to Lawtons to have them filled. Well the first time I had a large amount of prescriptions filled, they tried to charge me, even though I have 100% NO co-pay insurance coverage. I explained this at the pharmacy counter, and I got some excuse that my insurance did not cover the full amount, well at LAWTONS the exact same drugs ARE covered 100% ! I asked the pharm tech to call my insurance company while I waited....SHE DID NOT want to help at all.....she said " well the last time I tried to call an ins comp, it took 20 mins"....I replied that I would wait....She sighed and then made the call..... ( took about 10 mins. ) My ins comp ( Manulife ) confirmed that I should NOT be paying a dime over and above the coverage....So the pharm tech said " oh well there must be a problem within our computer system"....She said that it wouldnt be a problem next time... Well....it WAS an issue the next several times....I had to go through the EXACT same conversation the next 3 times......Finally I was told that there would be a note on my file, so there would be NO CHARGES next time... In the meantime I emailed my insurance and asked why I was running into this issue, the replied that some pharmacies MAY charge MORE THAN THE " normal" FEE FOR DRUGS. SO I brought this up the next time I was at the pharmacy....of course I was met with...." Oh we dont do that"......but never have rec'd an explanation as to why SDM was the ONLY pharmacy that I have had this issue with.. **** Also, I am missing over 5000 Optimum points from a trip to the pharmacy....I called the # on the back of the Optimum card, and was told that they cannot access pharmacy purchases, so I would have to go to the Pharmacy to get the points. Well when I did, I was told to call the Optimum # !!!! **** I have still NOT gotten my 5000 points..... Yesterday , I visited the cosmetics dept, to purchase 2 things, and could NOT find a cosmetics employee.....I went looking and found her just casually wandering up and down the isles. I said " excuse me?" and then/" Hello?" finally she wandered over to her counter, and copped a serious ATTITUDE....She didnt speak,. or even look at us, she rang in my items....and barked the total....I advised that I wanted to use some of my points toward the purchase, it seemed that it was very inconvenient for her to have push a few more buttons on the cash. I had to ask if the 10 million point contest was still on, she did not offer an entry....and I also had to ask for an entry in a contest that they were advertising behind her on the counter....she basically threw the form and pen at me.....no words were spoken by her.....just the total of my purchase...... I called to speak to the cosmetics manager, however she was on vacation, so I spoke to the store assistant manager... He said that he was surprised at my experience, and promised to pass on my concerns to the store manager....I left my name and #, I look forward to the manager following up with me..... read more

I have a love/hate relationship with this particular Shoppers. Not that there is anything overtly wrong with it, it just isn't a standout. I am a cosmetics fiend and the selection there is... well... lacking. Other SD's have (had) Urban Decay, Stila, Bourjois among others and either I am oblivious to them or they are just not there. The Skin Care line I love is Bioderma - also missing. These are very specific gripes and I recognize they cannot stock everything, but .... I am still not content. Do they have the staples? Sure - need pit stick and they have it. Can I pay for my purchases? Yep. So the basics are covered. It just isn't wow. read more

I have been a longtime customer at this particular SDM- there was a stellar redhead in the cosmetics department who used to make shopping there an absolute joy, however she no longer works there. I then continued to have my family's prescriptions filled there- a considerable monthly expenditure, and to be honest the service at the pharmacy counter was always lacking unless Pam was on the floor (the staff seem apathetic and less than friendly most of the time). I've decided to move on after yet another bad customer service experience this evening, enough is enough and there is too much competition out there to treat customers poorly and expect to retain them. read more

Not the greatest customer service, I must say... I was waiting for my photos to print from the automated kiosk, and the machine went down. THAT I can understand, things break. But what I didn't appreciate was the employee's attitude when adjusting the machine. Their attitude made me feel like I was nothing but an inconvenience for them, a bother even. Huffing and puffing doesnt help. I myself work in the customer service industry, and would never have expressed my emotions as such. And as I was leaving, I got a very less than enthusiastic and muffled "apology"; if you could even call it that. Overall, not impressed. read more

My family has dealt with this Shopper's for many years and I've never seriously considered going elsewhere. Among us we have quite a few medications. The pharmacy team has always been friendly and helpful to us. They have helped up out of a few dilemmas over the years doing things like lending a few pills until we had the money to pay to contacting the doctor to clarify or find alternative. They are proactive with explaining new medications and never show impatience with my myriad of questions. They never have any problems going into am aisle with me to find a safe over the counter medications. It was a pharmacist I called when I was concerned about my mom and asking about medication and certain side effects. She told me that my mom's symptoms were not due to medications and that I would not be unreasonable to take her to the ER straight away. My mom had a stroke. I interact a lot with the pharmacy team and I can recommend them with no concerns. They have been friendly, professional, knowledgeable, and helpful. The cosmetics counter staff have never given me any problems. I'm amiss as to why some people have said they do things like insist you pay for your stuff with them. I was not aware they got commission but I'm not concerned. I don't buy something if I don't want it and I'm no easy sell. If ringing my stuff through helps them with commission it is no skin off my back. They very often greet me when I enter the store but they don't chase me or accost me. I have been going to this store for over 25 years, since my teams, startibg when they were in their old location. Most of the cashiers are friendly. I took away one star for one person. I know, awful right. But there is this one supervisor there, a youngish guy with floppy hair if I remember right. He never smiles, at least not at his job, and he behaves as if customers are a nuisance. Even the tenurerd customers. He actually sighs if asked to help and like he barely speaks a word and a few times he says what amounts to a grunt. So I took a star away because who in their right mind makes a kid a supervisor with a personality like his? Maybe he's awesome outside of work but don't think this dude gives a rat's ass about his work. To be fair it can't be the best job in the world. This guy is better suited to stocking the store in the dead of the night with no customers around. But this location is 24 hours. I wonder if this dude is the owner's kid or something about those lines. He somehow keeps his job despite his attitude and personality type. I love getting the Optimum points. The prices can be kind of expensive compared to Sobeys or Walmart bit they have decent sales and points bonus offers. I wouldn't go anywhere else for my family's needs. We just avoid Mr. Cranky Pants as much as possible. read more