Not mobility scooter friendly. Staff horrible including security guard. Staff rude and unhelpful. Missing products from flyer.

Dear Store Manager, Dear Store Manager, I am writing to express my disappointment about an experience I had at your Shoppers Drug Mart location on Homer Street. I was shopping in the store and picked up a La Roche-Posay Mela B3/Melasyl product. I intended to purchase it, but I also wanted to continue shopping for other items before going to the checkout. A female employee stopped me and told me that I needed to pay for the La Roche-Posay product at a particular counter before I could continue shopping. I explained that I still needed to pick up other items, but she insisted that I give her the product first. I understand that stores may have procedures for certain products, but the way the situation was handled made me feel extremely uncomfortable and embarrassed. I felt as though I was being treated like someone who intended to steal the product, even though I was simply shopping and fully intended to pay for my purchases. It happened August 8,2026 around 4:25 pm I am a frequent shopper at this location, which is why I was especially disappointed by the way I was treated. I believe customers should be treated with respect and courtesy, regardless of the situation. Unfortunately, this experience has left me feeling very uncomfortable about returning to your store. I hope you will address this matter with the employee and remind staff about the importance of treating customers respectfully and professionally. I would appreciate it if you could look into what happened and provide me with a response. read more

Walked here from our hotel as we forgot a few toiletries. They had all we needed (travel toothpaste, make up remover, dry shampoo, snacks) but the store is pretty dirty. Little to no help here so you're pretty much on your own. The stairs going into the store could be a liability, watch your step. read more

Local Yaletowners are irritated with this store. Ok...let's take a look at this bad boy. With Vancouver's population having nearly gone up by 300% in the last 5 years, there are security guards in most stores now. The guards at this store I think would be better off joining the army...why? well..because they treat people like they're strapped with bombs. The look, the energy, the following you around...you know what I mean.... My note: Chill Mr. Wanna Be Cop...it's just Aspirin....and no...he's not stealing it...moving on.... The shelves are always empty and the floors are always dirty. Customer service?.....Oh no no...this is not that kinda place....you're lucky they let you enter. This is actually slightly funny...now that I'm writing this...it's almost like a Halloween scary house....entering this Shoppers. From the slippery dirty stairs and floors to the old cracked and empty shelves to the scary service and creepy guards..... So, the locals have a right to be annoyed. But, if you lower your standards really really really low...like almost non-existent...it might be the case you walk out not affected. Now now Homer St. Shoppers....behave darling....just once? Please? read more

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The pharmacists took great care of my Mom which means a lot to me. I appreciate the thorough and organized way they run the pharmacy. I've seen customers be rude and they handled it well without taking the bait. I recently got the vaccine booster and will be booking again at this Homer Street location for my next ones. They are prompt, efficient, effective and no nonsense. read more

Worst experience with pharmacy! Been trying to book travel vaccine consultation online, website wouldn't take me to booking page, went in to get them to book. Then showed up early for appointment to fill out intake form and told it has to be done 24th a prior but it nowhere in the confirmation email does it say 24hrs, it just says "before your appointment" which was why I came early. Really screwed me over, thank a lot! read more

It was nice to shop in beauty section with beauty advisor Alyssia, she reached to me in a smooth way and understood me what I am looking for at that time. I can tell she is a professional advisor! I strongly recommend her to shop in Shoppers Yale town location ! read more

Great location with 2 floors of merchandise. Free Covid-19 test kits offered at this time. All the other stuff you need on the 2nd floor by the pharmacy. read more

On July 25th, 2024, I visited Shoppers at 1006 Homer Street, Vancouver, BC, to purchase a moisturizer recommended by my dermatologist. Yakshum from the beauty department quickly introduced a couple of products, both on sale and at regular price, while loud music played in the background and the products were placed high on the shelf. When I asked for clarification a second time, Yakshum responded very rudely, saying, "I have told you once, I don't want to repeat myself." She then walked away hurriedly to the corner of the beauty department, which had a few salespeople and only one customer. I found this customer service behavior extremely unacceptable. If you are in a rage or always angry, please do not come to work. This is the worst experience I have ever had at Shoppers. I would like the Admin. Shoppers Drug Mart to please respond to my complaint. Please do not remove this review. Teresa C. Yaletown, Vancouver BC. read more

The tall, big, white male cosmetician with make-up was rude when I made my Chanel purchase and asked for fragrance samples. My Chanel purchase was a large purchase. He was reluctant in giving me samples and his attitude was dismissive and unprofessional compared to the cosmeticians at the other Shoppers. Also, there were other male cosmeticians who were merely standing there and glaring at me instead of greeting me. They looked like they did not want to work and did not make me feel unwelcome. I have been a Chanel client for a long time and I will not return to this store. read more

Had a flare up and needed medication before my 9am meeting. Store opens at 8am, arrived at 8:10 to see a group of frustrated people also wanting to procure pre-work. Waited for about 10 minutes, watching the workers casually stock shelves, with no urgency to open the doors for us. Ended up leaving and had to navigate the busy workday (from home) feeling very sick. NOT reliable, no care for the customers. read more

Shoppers Drug Mart - No care for the people waiting in sub-freezing temperatures - Pharmacy Near Me - Vancouver, British Columbia

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I had received bad customers service ( when you fail to meet expectations, you deliver a poor service experience for your customers. ) at shoppers at homer and nelson today july 15 /2023 at 8:45 am . It was not the first time that IRENE the store manager give appalling interaction to her clientele. Well if someone with authority does not lived by example good lack to the business that employed them. Wrongly posted at unit 152 in Richmond. read more

I recently received a kidney transplant. St. Paul's Hospital advised that I need to get the "high-dose quadrivalent flu vaccine" for my booster. I called this pharmacy (Shoppers Drug Mart 1006 Homer St.), which is geographically close, to confirm they have this vaccine. Person answering the phone asked the pharmacist; told me they have it. I booked my appointment. Went for my booster appointment this morning. Found out they DON'T have the vaccine they said they had. The person doing the jabbing wasn't helpful in any way. Now, I'll have to get my doctor to write a special prescription for the right vaccine and may have to pay for it. read more

My new go to Shoppers since I moved right near by. The girls in cosmetics are nice, and they have a decent selection of everything you may need. They are open until midnight which is great . The only negative is they don't have enough cashiers and there can at times have a long line up. It's times like this I make sure to have items from Either the pharmacy or cosmetics so I can pay at either of those counters instead. read more

Shoppers Drug Mart - Pharmacy Near Me - Vancouver, British Columbia

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Terrible customer service at pharmacy and front check outs. 5-10 minute waits at pharmacy and check out, other staff around but no one wants to help any customers. Horrendous prices, seriously - cold medication and most other items cost more than at Urban Fare, WTF?! Never again. read more

***Update 8/17/2017*** Okay, so I recently moved here and this pharmacy is the closest to my new home. I felt compelled to update my review as there have been some changes in this store since the last time I was here. And all the changes are TERRIFIC! First of all, they have remodeled and renovated their higher-end cosmetic department. It looks sleek and swanky and contemporary and is separated from the rest of the store. Next, they have started to stock fresh foods (salads, produce, wraps and sandwiches, eggs and cheese and other dairy products, etc). And the prices are excellent: $2.79 for a dozen eggs, $7 for two freshly-made sandwiches or wraps or ready-made meals, $3.99 for ready-to-go salads, etc. The manager informed me that they soon will be stocking fresh fruit and vegetables, too. They were readying the shelves for the produce inventory this morning. The store hours are great: they open at 8am and I think they close at midnight. Last, I return to the pharmacy and the great staff there. Today I chatted at length with the pharmacy manager Lucy. She was amazingly helpful and friendly and she assisted my kid and me SO much in navigating this new territory of BC health insurance for us. I can't say enough good things about her or how helpful she was to us. read more

Extremely Irresponsible Pharmacy I rarely have to come here but recently I have and regrettably so. The first time, they filled only half the prescription and I had to go back to get the rest. Second time (6 months later) they filled 2 of 3 prescriptions and the 3rd had to be ordered. They said it'd be in the next day and we'd get a call. No call so I call back and it's not in but the lady says they still expect it and will call me. No call so I call back the next day and they say they don't receive deliveries on Sundays. Finally they call me back on Monday to tell me it's ready to pick up. When I get down there they tell me they can't release it because they're checking with my doctor on a potential conflict. Okay but why call me then?? Not only that, they prepared and were going to let me purchase another bottle of something I already picked up. If they're so strict about safety why do they keep screwing up on something as simple as dosage? It's amateur hour over at Shopper's pharmacy. Best bet is to go to Costco where I am sure the service is better and apparently cheaper. read more

Absolutely worst run shoppers i have ever been to, it constantly looks like a shipping warehouse yet has no merchandise. This location lacks the basic essentials such as paper towels and toilet paper. Some staff are lazy and have horrible attitudes. read more

I live/work near this Shoppers and go there all the time -- random on sale items here are ridiculously cheap and it's fun to stop by on my way home with no clear idea what I actually want to buy. But this store has some issues: - Line ups and long wait way too often. Sure, when the line gets a certain size they make the intercom call for another cashier but with like six registers only one to two actually open usually, why not stay ahead of the problem? - Terrible stock/selection. If you go the shoppers on Seymour and Drake (or the one by Pender and Bute) you will see what I mean. This shoppers location simply does not compare. I suppose that's a good thing, since I'd end up spending way too much time and money if those other stores were nearby instead. read more

Store opens late- there's a wide selection for whatever you're looking for. I dont know what else could you complain about a convenient corner market. And I happen to LOVE the layout of lots of girly stuff (quality brands too i might add). And if you dont- all you have to do is move past 3 aisles- phew that's a lot to ask for! read more

They've got a good selection (not as good as London Drugs) and there's usually at least one brand or comparable product on sale, but be careful: the sale tabs are often in front of a different product (which isn't really on sale); there have been several times that I picked up an item from atop a sale tab and it was not on sale. I've only really interacted with the Pharmacy staff since they're the only ones accessible. I feel bad having to pester them about a different part of the store, but they're always friendly and don't seem to mind (I'm guessing they get asked questions a lot). I often grab a couple chocolate bars when I come (usually $5/2). They're Optimum (frequent shopper / loyalty) programme is kind of frustrating: they don't have a keychain tag/card and you can't add purchases after the fact (some stores let you bring in the receipt or do it online). read more

This location has been my staple Shoppers for almost two years now. Close to my office and close to my tanning salon, I can find just about anything I need here. Great staff, beauty consultants are really sweet/helpful and I love me some Shopper Optimum points! My one critique of this location is the line ups. The first few times I stopped here over a lunch break from the office, I was annoyed to see only one, maybe two people manning the cash tills with a line of 7 people deep? I know things fluxuate and its not always possible to predict when things will be busy... But come on. Do the batteries really need to be re-stocked that badly that you can't have another body on cash? read more

This location is open until midnight which is always great for last minute purchases before taking off for a trip. Their selection of sunscreen has saved me more than once! One reason for only giving this location 3 stars is because of the rate of service. There's always a line up at the cash register and most of the time the workers have to ask other workers to answer my questions about where things are or quality difference between certain products. Many times I'm left standing in the isle waiting for someone to find someone else who can help me...not the best for those times when I'm in a rush. They have a good selection of shampoo and conditioners and lotions. Some brands are all natural, organic and all that jazz. For those looking for feminine hygiene products they do carry the Diva cup here. I don't buy cosmetics at Shopper's but from what I've seen just walking through they have a very large selection of brands and products. This location also has a small section for groceries, always good for late night munchies. Can't go wrong with coconut water and miss Vickie's :) read more

Had an awesome experience with "Yehman?" (Not sure if that's how you spell it) today in Fragrances. She could tell I needed help shopping for my girlfriend and she was AMAZING and so helpful. Thanks again!! read more

Love this location! Sandra and James are amazing, the whole staff actually gets things done at rapid speed, I've been going for years and they're always willing to help no matter how busy they are, thank you shoppers drug Mart read more

Shoppers Drug Mart - Pharmacy Near Me - Vancouver, British Columbia

Spotty service sometimes it's good other times dismal you never know what to expect from the cashiers. Their prices are higher than London drugs I guess this is to account for the points program read more

Not bad. Not great. A lot of the staff appear to be international students with poor English skills. I really think they should not be working in customer service if they cannot speak or understand basic English. As for the location on Seymour and Davie, I'll give them ONE STAR only. It's on two levels. The main floor is almost all girly stuff (make-up etc.) with some groceries. All the main stock is upstairs and harder to find. Very lame layout. read more

this is by far the bottom of the barrel shoppers. Prices are always different than the sales in the flyer. I stopped by sat. morning , I read lays chips on sales selected varieties 1.88, I picked less salt chips and sour cream and onion ,they charged me 3.79 for less salt and 1.88 for onion, I took the less salt back and brought BBQ to the counter, that was 3.79 also, no other chip selection, WTF , only sour cream and onion when it says 1.88 for chipS ,selected sizeS with a S ..this store is always cheating on prices and always out of stock on their sales, this Asian lady who owns the store should give it up to a real person that knows the business. Staff are usless also ,just like her.. read more

Worst. Customer. Service. Ever. The staff are extremely rude, and incompetent. Not only did this pharmacy screw up our prescription FIVE times, but not once did we receive an apology. Apparently they are incapable of doing their own jobs, so you have to double and triple check everything- and once you do see that they messed up they will do everything they can to try to make it look like it wasn't their fault instead of admitting to their multiple failures. We used to spend hundreds of dollars here each month on medications, and still were not treated with kindness or respect. Save yourself the hassle and go somewhere else. read more

It's my second home! Cosmeticians are super nice. They always offer me help and give free samples. ;) easy to shop store. Pharmacist really helpful too. Everyone that works at this location is great! read more

This place has the rudest pharmacists, not helpful at all! I bought an over the counter cold and cough medicine, and the pharmacist asked me to take my medicine to the front cashier instead of him because I was not filling a perscription. Shoppers Drug Mart's pharmacists are usually famous for being helpful and friendly. This pharmacist, I believe named James was the rudest person I had ever met in Shoppers. Would never return to the store even if it means I have to get my prescription from a further pharmacy. read more

Worst. Customer. Service. Ever. The pharmacist is extremely rude, and incompetent. A long story, but this is the conclusion. I will never return to the pharmacy, nor the store. read more

Just had the worst experience at the pharmacy here. Came in to get my flu shot, and the pharmacist told me it was gonna be a 10 min wait. Waited for 40 mins, so I asked the pharmacist how much longer I had to wait, and he said probably 10 more minutes. I ended up waiting for another 10 mins before leaving and didn't expect to get my flu shot anymore. I basically wasted 50 mins waiting for nothing. I DO NOT recommend getting your flu shot at this location. read more

it is a very good store at north hill mall Calgary and it has a very good lay out of a store frendliy staff and great stuff evben dvds or blue ray as well read more

At the Shoppers in Yaletown on drake and seymour, I was very impressed with the customer care I recevied from the assistant manager and manager after realizing there was a manufacturing problem with my philips sonic toothbrush. After receiving multiple helpful suggestions from Orly to contact philips, and after shopping for awhile, he returned back saying he spoke to his manager and they would be able to return or exchange my item. They were extremely polite and very helpful! read more

This location has a pharmacy. Not a big location but sufficient in terms of their products. They also carry seasonal items e.g. Halloween costumes. Decent cosmetic section. Friendly staff. Busy cashiers as there is typically a lineup. Longer hours than others so it's convenient. read more

I love this shoppers! It's on the smaller side but has all the essentials. Also, there is a blonde hair man always working who is so friendly and brightens my day! Like everyone else says.. the pharmacy isn't the greatest but not so much that I wouldn't return. read more

Great place, very clean and well sorted. All kinds of beauty, health and food products. Every holiday they arange an aisle with the theme, summer, easter, halloween, etc. Their points and member promotions are impressive, they sure make an effort to keep customers loyal with their rewards points. read more

I must say that I have had the total opposite experience as L H in that I get really great customer service every time I visit this Shoppers Drug Mart, both in the attention I get from the Pharmacy staff as well as the regular staff whenever I have general questions on their products. For the Pharmacy staff, even if they are very busy, they take the time to let you know when your prescription will be filled and how to properly take the medication. I love the large selection of items they carry and they are extremely helpful over the phone, especially Mildred -- who was just wonderful at helping me with the purchase of a larger priced item. read more

I find the women in the makeup area very unfriendly, I've had them be quite short with me on more than one occasion. If I can avoid buying from this location I will. read more