Went to the post office today to pick up a parcel for my wife. Showed them the parcel delivery slip which clearly stated that anyone at the same address could pick up the parcel, and showed my ID. The Canada post person asked me 'why don't you and your wife have the same name'? After I had the package, I respectfully informed them this is not an appropriate question. I then got an angry lecture, told that it was 'Canada Post Policy' (pretty sure Canada Post does not need to know the answer to that question!) and informed that they shouldn't have given me the parcel. I wouldn't recommend going there, except I know how hard Canada Post outlets are to find now. read more

This store has recently been sold and the new staff in the pharmacy are not big on customer service. The people I have dealt with have been brusque to the point of being rude. There is also no follow through on prescription orders in the pharmacy department. I really miss Denny and Kimberly. Corporate has also required changes to check out procedures which tips customer service into the negative. I am not impressed with any of them. read more

Could Shoppers decide once and for all what time they stay open to? It seems to change regularly and it's incredibly frustrating, especially when customers take the time to go online to see what your hours are and then get to the store and find it locked up with the lights out. Victoria misses having a 24/7 Shoppers, but it's maddening to never be able to get accurate info on when the store is open. I tried this one the other night. According to Yelp and Google your downtown location was open until midnight. I got there just past 11. No one there. So I looked online and it said Esquimalt's was open until midnight too. Got there by 11:20. No lights, locked up completely. Figure out WHEN you're open, post those new hours on the most used websites and stop changing it all the time or I'll shop elsewhere and encourage everyone else to. If this had happened once I would be annoyed but this has happened several times during the pandemic. Get your act together. read more

I love this store most of the staff are great but one is exceptional. Taylor always smiles and is super friendly .I will wait in the longer line just to say hi . read more

Great store .Especially the pharmacy .Denny has a great staff .Kim and Tara are amazing and so friendly . I would never go anywhere else