I recently hired them for a pool installation and cleaning service, and my experience was nothing short of a disaster. The contractor who came out to fix the pool seemed knowledgeable at first, but as our conversation went on, it became clear that things weren't as they appeared. When we started talking about the details of the job, the contractor casually mentioned that they were working with unlicensed and uninsured subcontractors. I was shocked. I had assumed that anyone working on my property would be fully insured and qualified, especially for something as complex as pool installation. But no, apparently they were cutting corners. This made me nervous about the quality of work and whether it met code compliance. To make matters worse, communication was a nightmare. I felt like I was chasing down responses every time I needed an update. There was no clear point of contact, and every time I reached out, it took forever to get a reply if I got one at all. And then, when they did respond, the contractor would give me vague answers or promise to get back to me, only for deadlines to pass with no updates. This kind of unprofessional behavior really shook my confidence in them. On top of all that, there were safety concerns everywhere I looked. The crew was working without any protective gear, and I noticed they didn't even bother to check if the equipment was safe. I also witnessed them using substandard, possibly counterfeit parts. There was one instance where they tried to install a filter that looked like it was about to break down within weeks. And the chemicals they were handling? Unsafe and poorly tested. I even saw them mishandle some of the pool chemicals. If you know anything about pools, you understand that safety with chemicals is crucial. I can't even begin to explain how unnerving it was watching them. Finally, the mess they left behind was outrageous. When they were done, it looked like a tornado had hit. Equipment and debris scattered everywhere, and they didn't even bother to clean up. I had to clean up after them. There was also property damage, and they didn't offer an explanation or apology. It felt like they didn't care at all about respecting my property or safety. Honestly, I'd never recommend this company to anyone. The lack of professionalism, disregard for safety, and shoddy work left me feeling completely unsatisfied. I'm still dealing with issues from the installation. It's been a headache from start to finish. read more

I've never been so insulted and disrespected by a business in my life. I hired them for a pool installation, and everything about my experience was terrible, but the worst part was dealing with the owner. From the moment I spoke with them, I felt belittled and ignored. The owner was incredibly condescending when I asked about the specifics of the job. Instead of answering my questions or giving me a proper explanation, they acted like I was wasting their time. When I expressed concerns about the timeline and the quality of work, they dismissed me like I didn't know what I was talking about. They actually told me that "people like me" don't understand the complexity of pool work and that I should "trust the professionals." I was stunned by their arrogance. And it didn't stop there. Every time I reached out for updates, I was met with snide remarks. If they responded at all, it was with sarcasm, acting like I was being unreasonable for wanting the job done right and on time. The lack of respect was overwhelming. It felt like I wasn't even a paying customer just an annoyance they had to deal with. Their attitude made the entire experience unbearable. It wasn't just bad customer service; it was outright rude and unprofessional. I would never recommend this business to anyone, especially if you're looking for someone who will treat you with respect and handle your property with care. The owner's condescending tone made me regret ever hiring them, and it's something I'll never forget. read more