John Mason International -- A Masterclass in Broken Promises and Deflection…read moreWhen my mother passed away, John Mason was entrusted with shipping a carefully selected group of her belongings from the UK to Australia -- the pieces I had chosen to keep, sentimental items that mattered. They knew this from the outset. They failed at almost every level. The damage was staggering: - 4 of 7 furniture pieces (nearly 60%) arrived with substantial damage - 23 of 36 framed pictures (64%) were damaged - 20 of 25 boxes (80%) arrived with significant damage and multiple broken items inside This wasn't bad luck. A clothes horse was wrapped with zero structural support -- predictably crushed. A butler's tray was physically forced into a box 20cm too small, splitting the wood and breaking the hinges. There is no way the packers could have failed to hear the wood cracking as they forced it into a box that was plainly too small. Framed pictures were packed together with ornaments and no padding between them. Glassware was wrapped inconsistently -- wrap one, leave one -- even in boxes marked fragile. Even John Mason's own Australian partners were visibly shocked at the state of it. The complaint handling was worse than the damage. - The International Sales Consultant, who sold the service with great promises, vanished the moment the contract was signed -- not a word. - The International Move Manager's response to a detailed damage report was to forward an insurance form and -- I kid you not -- follow up asking me to complete a feedback survey. - Operations fobbed me off. When I finally escalated, their "investigation" consisted of asking the packing crew whether they'd packed well. Unsurprisingly, the crew said yes. That was it. That was the investigation. - I sent a detailed rebuttal with documented evidence, photographs, measurements. The response? Silence for over a month. When the Group Export Manager eventually replied, she simply restated that the crew were "experienced professionals" and they stood by their work. No engagement with the evidence whatsoever. - The CEO then stepped in to say he was satisfied the complaint had been handled "appropriately and professionally" -- and helpfully suggested I contact the British Association of Removers Consumer Affairs team. What he didn't mention? He sits on their board. Draw your own conclusions about the impartiality on offer there. The unexpected costs were a particular sting. I understood I'd paid for a door-to-door service. Instead, I received not one but THREE additional invoices from the Australian partner -- totalling considerably more than advised, including a charge for a "long tramp" for less than 25 metres from truck to door. They refused to deliver until every invoice was paid and threatened storage charges if I disputed. My late mother's belongings were effectively held to ransom. A warning on insurance -- please read this carefully. I asked John Mason directly whether I should list every individual item or group them. I was explicitly advised to group them, particularly for categories like kitchenware. With hindsight, this was disastrous advice. The insurer calculates payouts based on the number of items listed against total declared value. If you under-list, you under-recover. List every single item -- every bowl, every glass, every utensil -- with an individual value. It feels pedantic. Do it anyway. John Mason's guidance cost me significantly in the claims process. The pattern here isn't a run of bad luck. It's systemic. - Feedback is collected at the point of uplift -- before your goods arrive and before you have any idea what condition they'll be in. - Complaints are deflected to the packers themselves. - The CEO rubber-stamps the process. And the suggested independent body isn't independent at all. I paid for expertise, care, and support. I got none of the three. If you are moving sentimental items, irreplaceable belongings, or anything that matters -- please look elsewhere. (Can provided photos and email with redacted names to readers if it helps in your assessment. These are the same as shared with company during my complaint communication with them, that were disregarded)

I used John Mason's to move to Los Angles. I found them online from all the positive reviews they…read morehave been given on various expatriate forums. I have moved over 5 times internationally with the whole family and they have been the most competent movers so far. Their staff were friendly and efficient and my 40ft container arrived on time with no damages. We had a small air shipment too which was slightly delayed as it was held up in customs in LAX, but I believe this is outside of their control. In the past I have all sorts of stuff broken but these guys clearly knew what they were doing. Highly recommended.

Did a fantastic job on our home removal! 3 bed semi to a 3 bed detached - inc. L shaped sofa, huge…read morefish tank, 55'' TV & a ton of computer equipment IN LESS THAN 2 HOURS!!!

Quality service, everyone was friendly and they moved my items with much care! Made sure everything…read morewas secure in the lorry and weighed down so it couldn't smash. Never had such a nice removals company before. Will definitely use in the future.

Three occasions in the last year I have been subjected to great distress, worry and inconvenience…read moreby their letters demanding I pay for unit when THEY cock up the scheduled bank D.D. arrangements and fail to perform their office duties to an acceptable standard; threatened with seizure and forfeiture of my stored goods, and "Late Payment Charges may be added. They are the worst company with the most incompetent head office staff I have ever encountered. You can't trust them. I am making arrangements to use other storage facilities, and I wouldn't use or recommend LockStock to anyone after this repeated shambles!

Excellent set up, always kept clean and secure and the manager (tony I think) is as helpful as can…read morebe. If you are working in your unit there is even a little cafe on the edge of the site, what more can you ask for ?

We used these guys for an office move, we got Paul and Paul and they were very prompt and friendly…read moreguys. They were very helpful and even accommodated some last minute requests. I would highly recommend them.

Great service from a cheerful bunch of chaps. Straightforward and fairly priced. Well, I would say…read morethat, wouldn't I?....cos I'm the Boss! Just give us a call and you'll see that we really are the Firm that live up to there name!

Overpriced and damaged furniture, I'm amazed they're still in business! Certainly would not…read morerecommend.

Trying to carry and lift anything heavy when you are wheel chair bound is virtually impossible so…read morewhen I was moving I knew that I had to rely on a good removals company for assistance because I couldn't have it managed alone. Thankfully I managed to find what I was looking for with Liverpool Removals. They are a brilliant removals company, especially for anybody who may be in the same situation as me because they are very hands on and they take control of the whole situation, which is exactly what I needed. Highly recommendable, work hard and get things done pronto, Thanks.

Aigburth Dry cleaners looks reliable from the outside and thus is the case when you choose to take…read morethem up on their services. Dry cleaners need to take care of important items and need to be trustworthy and this place is just that which left me feeling really impressed. The people here are very friendly and polite always making the customer feel as though their particular custom is the most important and this results in the customer feeling very valued indeed. The service and quality here is top notch meaning that I have returned time and again to use them. The waiting times are short here and the whole business is professionally run and this left me feeling very impressed indeed. This is a great business which I would recommend to anyone in the area as they will not be let down.

Aigburth Dry Cleaners is situated on Aigburth Road. It is a smart looking shop. When you enter you…read moreare greeted warmly by the staff and asked if they can help. I had a suit and a coat dry cleaned here. The dry cleaning was done expertly and quickly and my items were in tip top condition when I got them back. I have had dry cleaning done in other places nearby and they weren't as cheap or as quick as Aigburth Dry Cleaners. Like many of the shops around the Lark Lane area of Aigburth this place has an excellent community feel. The staff are very friendly and make you feel welcome and valued as a customer.

These guys were fantastic. really professional, respectful, timely and, to be honest, nice lads to…read morework with. Carl and Chris were very pleasant chaps. It was much cheaper than the next cheapest, which was 200 more- 07517119870