Very much disappointed was not happy with the service plus a very unprofessional person. Did not do a good job with my eyebrows. Horrible customer service. The space is not up to the required cleaning standards that should be there read more

Adding a second review 1 year since my first review/first visit - still 5/5 stars! Excellent service - always on time and easy to get appointments that fit in your schedule. I am thrilled to have found her! read more

I have been researching threading studios for a while and decided to go to ShortPump Threading. My husband and I initially could not find where the studio was located so I called and a very pleasant woman answered. Told us where to find her and as promised she met us at the front and walked us back. I have been growing out my eyebrows since February 2021 and I wanted to see if I needed more time or if something could be done now. Mariam is as described by other reviewers...very nice. She had me sit and lay back in her chair got me under her light and told me we can set the shape as I continue to grow my brows out. I am already using Jamaican Black Castor Oil but was advised to apply during morning hours that night time wasn't it. I've had my brows threaded once a few years ago and my eyes had watered. Not with Mariam she has you assist in holding the area while she threads it was painless and no tearing. She did a very nice job and I am so grateful to look human again. I felt self conscious trying to pencil my brows and I had the extra hair below but I was determined not to do any plucking. I will definitely be back to see her as I continue my journey growing out my brows. If your not sure where to go Mariam is the woman to see. read more

I would have given this place 4 stars or even more but reason why I didn't was never was notified that there was transaction fee when using card!! Doesn't break bank but it's not cool to me at all!! Must inform customers!!! read more

My daughters and I are regulars. Very high quality, very fast and great service. We switched here about 6 months ago and are very glad we did. read more

I have to say I was a little skeptical walking into this place BUT it was great! I call and there is never more than a 5 minute wait. She also REMEMBERS my pesky eyebrows and knows just how work with them so I'm not left without eyebrows! I'm in and out within 20 minutes and it's really easy to find parking and to get to. If you're in Short Pump and need to get your eyebrows threaded try this place out! It hasn't disappointed me! read more

Short pump threading always makes my brows look flawless. My brows have grown so much since going to them.

Quick painless service and she is always accommodating with last minute requests. Very satisfied with service and results and prices extremely reasonable for Richmond area. Would highly recommend. read more

Five stars for Shortpump Threading! Miriam is the goddess of brows! For eight years, I was a faithful customer of Style's By Zahra. I was very hesitant to try a new salon, but I've been disappointed in how service and quality at Zahra's has gone downhill. Shortpump Threading did NOT disappoint! I cold-called the salon on a Sunday afternoon, and Miriam went out of her way to accomodate me. Though the salon was closed, she told me to come anyway since she was waiting for her ride and "never wants to turn away a client." Wow! Her work was precise, painless, and extremely pleasant! We exchanged great conversation as she distracted me, and before I knew it we were finished. I looked in the mirror and my brows looked amazing. Just as I had asked! Miriam takes her time, does a great job, and really listens to her clients. I'll be coming back! read more

I haven't had my brows done in Richmond since I moved here because I am so picky about them. I decided to give Maram a try due to all her great reviews and I'm so glad I did - she's amazing! I told her that I was trying to grow my brows out and she gave me the exact shape I wanted. She is so friendly and quick with her threading. The pain is also way less compared to other places I have been. She knows what she's doing! read more

This is tucked away at the back , make sure u don't miss it ! And this is not the usual saloon design like when u enter it's just a huge room of chairs and tables and people working on different things but I really love this concept of saloon so once u enter the door there are two hallways leading on left and right ! And as you walk down they are numbered with name boards hanging on top of each cabin mentioning their names and services !! It's been named very differently and nice !! It's more like a shopping mall concept inside ! I love it ! So I utilized the threading service by Miriam at short pump threading (don't remember cabin no .-may be 13 or 15) !! She did a great job she is very kind and humble !! Must visit to her , she does a good job read more

Miriam is the sweetest woman you'll ever meet & she does an incredible job. She also takes cash or check, along with debit/credit card. Definitely worth the $12. read more

Great place to go! You may have to wait for a coupler minutes before but it is well worth the wait. Such a bargain as well! The location is currently undergoing a remodel so it's a little bit difficult took find but I'd suggest this place to anyone! Stop waxing your brows! read more

First class services!! I absolutely love Short Pump Threading! Mariam is a perfectionist in both body threading and waxing, you will be extremely satisfied with her services! I have been going to Short Pump Threading for 7 years. Mariam is flexible with appointments. Mariam does'nt over book appointments so there is no long waiting for scheduled appointments nor walk-ins. Customer service is first class!! I normally get a bikini wax, eyebrow threading and a brazilian wax. I wouldn't trust no other person other than Mariam to do my body threading or waxing! Mariam keeps her work place clean and the environment is comfortable. Mariam has a personable personality and she's a very nice person. I highly recommend Short Pump Threading! read more

Writing on behalf of a few friends from our experiences earlier this year. I came here based on all the good reviews and don't usually like to write negative reviews. I've given this place two chances and completely ruined the shape of my brows where I had to take months to regrow them out. My friend also got waxed here and the lady waxing left it on for too long causing pain & skin irritation. I was confused how this place had such good reviews till I heard the owner writes some of the reviews herself not sure but don't risk coming. read more

I'm writing this review based on the collective experience of the women in my family - my two sisters, mother, and myself. Please note up front that my low review is due to their shady business practices, and not just their actual eyebrow threading, which is addressed later in this review. Their business practice is shady enough to completely avoid utilizing their services again, despite the good threading service offered. My rating is low because of the ridiculous credit card practices employed here. This isn't any one artist's fault, to my knowledge, but is most likely a reflection of management. My mom recently went here and used her debit card to pay for her eyebrow threading. This studio has two options for payment - cash, which is $12, and credit/debit, which is $15. Nevermind that it's utterly ridiculous to charge an extra $3 for the use of a card, but whatever. Fine. That's your policy, you state it up front; we'll live with it. What happened, however, is inexcusable. This business has the ludicrous practice of not only charging their customers UP FRONT presumably because of the credit card fees associated with their system, but also charges them AGAIN on the back end! My mom paid $15 not only up front, but whatever machine or system they used also charged her a $2.50 ATM fee on top of that! Can you believe it? This company is pocketing the extra $3.00 they charge on the front end to their customers, and then their system is causing banks to charge ANOTHER $2.50. Without any notice, or warning, or disclosure. This happened to my mom TWICE before she realized what was going on. It's completely unethical and inexcusable to charge your customers on the front AND back end because you can't/won't stomach your credit card fees. It would be much more reasonable for you to ONLY accept cash and not credit cards if you're going to misrepresent what the charges associated with the card are. My mom contacted the store and asked to speak to management, and of course management is conveniently out of the country for a while. Of course. What upsets me most is that this seems like a workaround to avoid paying taxes or something on their end. What kind of legitimate credit card system charges an "ATM" fee? Buyer beware, do NOT use your credit card here, as their system is incredibly shady and dishonest. There is at least one other review listed here which indicates the same thing. Why are they charging cards and providing cash back to at least one other reviewer? It doesn't make any sense. As I alluded earlier, the threading itself is good. The woman who threaded my eyebrows managed to do so painlessly, after I avoided threading for YEARS due to the previous "artists" leaving deep cuts on my skin. My sisters and mom were very pleased too, and I know that my two sisters are regular customers (who usually pay cash). However, it's a complete shame and loss for everybody that management's shady business practices will prevent them from receiving our business in the future. One star for being money grubbing jerks. read more

I have been an avid eyebrow waxer for years as I have dark hair and it bothers me when they are not clean looking. I have always thought about threading but saw no reason to switch since I heard through the grapevine that threading hurts more. However, I started a new acne topical medication (differin) and read online I should absolutely not get my eyebrows waxed on that. I read about threading and decided to make an appointment because I DESPERATELY needed them done. Per recommendations of my neighborhood Facebook page, I was between short pump threading and idolize. I ultimately decided to call short pump threading because of the reviews stating it was painless. I called and made an appointment and she was able to get me in the next day. I have to say.... I don't know if I'll be going back to waxing. The process did not hurt AT ALL, was super fast, and my eyebrows have the best shape they have had in a while. I also had absolutely no skin irritation so definitely acne-medicine friendly! I totally will be going back! I paid cash as I read reviews that they have had issues with card payments in the past. Overall a great experience!!! read more

Miriam is awesome. New to the area and she made sure I knew exactly where I was going. Also had me call her up upon arrival of shopping center to direct me to exact spot. Sat in chair knew exactly what I wanted. Just a clean up while maintaining masculine brows. Perfect job so quick. Great service great results. read more

I took my 12-year old daughter for her first grooming session. Miriam was awesome. She made my daughter feel very comfortable as she talked about the organic products and exactly what she was going to do. She cleaned up my daughter's brows in a very age-appropriate way. My little girl is thrilled with her back-to-school look! read more

Miriam is awesome. She did an awesome job and is so fast. She's gentle and friendly. Will be a regular now.

I bought a voucher through groupon mid may for 9 $ for two threadings.I called to set up a appointment and was told the "lady" that does the vouchers wasn't there until may 29th.I was annoyed because I was going out of town but my eyebrows weren't tragic so I got over it.May 29 rolls around and again I call to set up another appointment and was told this mystery "lady" will be two more weeks.What"!! I ended up getting them waxed and they came out very nice I may add.I happen to be on groupon today June 6 and see they are STILL selling vouchers for this mystery "ladies" voucher. Shame on you short pump! read more

The threading was amazing!! It was so quick and clean. She did a wonderful job, I just moved here and i'm so happy to find a wonderful place to get my brows done. I will be coming back! read more

After a previously disappointing waxing experience, I took my 14 yo daughter to try threading. She walked out with a huge smile on her face! Miriam was super nice, and commented on her thick eyebrows right away. She kept them thick & full, shaped the arch beautifully (wish I could show you what the "before" looked like), and my daughter said there was very little discomfort (only a little on the sensitive parts by her eyelids). We were in and out in less than 15 minutes and there was virtually no redness or stinging like she had with waxing. Happy mom, happy daughter...and we will definitely be going back! read more

Shortpump Threading - Kept eyebrows thick & full, and no redness/burning like w waxing! - Hair Removal Near Me - Richmond, Virginia

Made an appointment a month and a half in advance. Get to the salon to get service done and the person did not show up for work. I was very frustrated because they sent me a text 2 days before to confirm my appointment. The employee there stated they would call me later that day to make an appointment for tomorrow. I'm still waiting on a call from them to this day. The employee I spoke with was very nonchalant. read more

Mariam is great! I started coming to her about 2 years ago after a poor experience at another place where they tried to arch my thick luxurious eyebrows. Mariam is always quick but does such a precise job! She listens well and never does anything I don't like or ask for. She's very affordable as well! I always find it impressive that she remembers EVERYTHING! I would highly recommend it here. The only downside is the traffic at short pump. read more

Does great work, unfortunately deceitful business practice. Watch your debit or credit card statement! "Accidentally" overcharges your card when you use anything but cash. read more

Love working with Miriam! I was very nervous about going back to threading since it has always been SO PAINFUL but with Miriam it was virtually painless and so easy and fast! I am on yo way for the second appointment as I type this. Definitely will be a long time repeat client! read more

I was hesitant to try threading again because of how much it hurt the first time I had it done but she did a wonderful job! It didn't hurt near as bad and my brows look amazing. Considering I have been paying close to $25/27 to get them waxed at ulta and bombshell I'm pretty excited that her threading only costs $12 AND she's so quick she can take walk ins (: read more

I've had many Brazilian waxes in my life but what made this experience truly unique is that I laughed almost the whole time and almost didn't feel a thing (ok maybe a tad exaggerated) however! The services are ultra professional and almost painless. This was my first visit, as I was just visiting Richmond for a short time. When I walked into the salon, I didn't realize it was like a salon depot, like a variety of little salon offices in combined into one place. Babershop, hairsalon, nail salon, etc. One could possibly spend a whole day receiving beauty services here. Anyway, when I return to Richmond this will be one of my first stops (believe me)! read more

same experience as nicole - tried to get a facial from the living social deal and it was such a hassle. I had to go in person - tiny room, the ladies who worked there were in their barefeet (ew!), and they only said they'd do threading in exchange for the facial (not what I wanted). I will not be going back ever! read more

I was so fed up with the insane prices of the nail place by my house. They didn't even do a good job! I was putting off getting my legs waxed for that reason. Finally I just looked for a place on yelp. They squeezed me in last minute and did a great job! Their prices are fantastic and the customer service is awesome. Definitely going to be a return customer! read more

This is my favorite threading salon in Richmond, I always get my eyebrows done here. The ladies who run the place are really sweet and professional and are very good at what they do. They are very attentive to detail and listen to what you want. They also offer waxing and are very quick and efficient. They only take cash or checks the last time I checked. It's best to call ahead and make an appointment, because they are usually pretty busy. I think it usually costs $15 for an eyebrow threading but because I'm a regular customer, they only charge me $12. read more

Mariam is so awesome!!!!! She nursed my brows back to health after getting serviced elsewhere (I'm not naming any names) and not knowing what they truly could look like. She brought them to life. Her prices are standard, she's honest and hilarious. She has great bedside manner, knows her clients on a first name basis and she's very personable. You won't be disappointed. She will have you laughing and maybe crying at the same time! She's the best, hands down. read more

Great little threading salon in Short Pump. The ladies are kind and attentive. They will make sure you are comfortable throughout the whole visit. Reasonable prices and clean atmosphere. I was able to schedule an appointment the day of my visit and did not have to wait. read more

I've been coming to Short Pump Threading to see Mariam for a while. Customer service is great, and does a VERY great job with my eyebrows. I'm very specific when it comes to making sure that my eyebrows are perfect. There are people that are hesitant about getting their brows threaded because of the pain. You don't have to worry about it when you see Mariam! She's very accommodating and will make you feel comfortable. She will entertain you too! Very nice and humorous! I've recommended many of my friends to come here, and they love it as well. Give it a try for those who want a great eyebrow threading experience! read more

I won't go anywhere else for my threading and waxing needs. Miriam is so talented and sweet! And no one can beat these prices.

I have been coming to get eyebrow & other facial threading services for about 5 months now. I was introduced to threading due to using a retin A product & could no longer use wax. I was very skeptical because my first threading experience years ago broke my skin out & hurt. I am very pleased with all aspects of this place! I LOVE the shape threading gives my brows, it has never irritated my skin & my skin doesn't even get red after like waxing. Miriam is great as well as the other ladies there. They are very professional, they take their time & you don't feel rushed. I have never had a scheduling issue & they accept walk ins as well. I definately recommend short pump threading! read more

I live in downtown richmond and the drive to short pump threading is totally worth it ! Miriam is the best ! She is flexible, sweet and always on time for my appointment. If I get there a little late, she doesn't make a big deal about it and fits me in. AND the shop is clean!!! love it. read more

I was heading to a beach vacation and decided it was time to finally start getting back into summer bikini mode. This was my first time going for the whole bikini wax and I'm very glad Yelp led me to Mariam. She's very professional and does a great job at distracting you during the treatment. I've already been back and will definitely continue to with her as she is friendly, knowledgeable and quick. read more

The best! These ladies are nice and know what they are doing. They will have your brows looking fabulous. The threading lasts for a long time and looks super clean. Prices are fair. Only con is that it can sometimes feel a bit rushed (not like a poor job but like they are focused on turnover). read more