Very , very poor service and customer service! Was charged for something that was never done!! Dan…read morein service is very rude very unprofessional.

So I was cruising through Erie on a road trip on my way back to Boston and I needed a new rear tire…read morefor my bike. Bob at the parts counter was very helpful. Even though they didn't have the tire I needed in stock and he knew he wasn't going to make any money off me he still took the time time to call 4 other places to try and find me a tire and when that failed he gave me the phone numbers of 3 other places to call later in the day when they opened. Forest Park Honda was the 3rd place I stopped at that morning and the only one that went above and beyond to help a guy from out of town. Even though I never found the right tire Bob's helpfulness and service was outstanding! Thank You!

Great owners who built this location from the ground up after owning/operating the business in an…read moreolder building. Exceptional service, great shop, owners on site and spectacular merchandise section. You won't be disappointed I promise you. Open Tuesday thru Saturday, one of the very best dealerships I've ever been in!

I took the week off to tour from NY Mid Hudson region. One of my stop was Erie PA. While…read morevisiting Presque Island State Park I broke down. Had my biked towed to Harley-Davidson of Erie. The service department was wonderful. They got my on the road under 2 1/2 hours. Not only the service manager was very sympathetic that I was far away from home, he made sure that I felt at home and suggested a great place to eat while I waited for my bike. I could not had better experience. As much as I do not want any one to break down, if this was to happen feel at ease that if you do break down around Erie PA, this service department will take good care of you. Thank you Harley-Davison of Erie for making my trip a positive experience

One of the best Harley stores I've ever been in. Western ny is big into bikes! Well organized and…read morestocked store with helpful knowledgeable staff. We called in and Beth put the cut we wanted aside for us. She even carries plus size in men's and women's clothing. Adorable kid's gear too.

Great service dept. Very helpful without looking for money like so dealers service areas. When I…read morewent in they helped figure out my problem, simple fix so they said but to me big help. And even did it without charge. I will and would recommend Jamestown HARLEY Davidson service center to friends.

Ordered brake lines on a stock Bandit, had wrong banjos and some lengths incorrect. Gave them…read morecorrected measurements and was told they would send new lines first thing. Sent messages a week, then two weeks later, no reply. Sent them the lines back, no reply. Called after three weeks, phone was disconnected and Jim's cell was unavailable. Sent e-mails to HEL USA and Moto-Heaven requesting refund, no reply. Called the fax number and was told by Colt that they would issue a refund that day and 5 days later, still nothing. Now I get to dispute a transaction with my bank.

would not recommend customer service is poor mechanics seem clueless I got my machine back in worse…read morecondition then when I took it in. Save your time and money and take your bike to a different better shop dont make the mistake I did

I trailered my not running bike to their shop. I had called them a few times trying to get a feel…read morefor a finish date. Each time I called they said they were working it but still hadn't figured it out. I was getting nervous about the cost I was racking up. A day or two later they called and told me it was finished. $160 later I could pick my perfectly running bike up. Overall I am VERY pleased with their mechanics as well as their customer service. All easy going guys looking to help you out (not steal your money), a rarity to get best of both worlds. I will DEFINITELY be using their services for any other work I might need done!

It had been several years since I was last here. When I walked in the door, I hardly recognized…read morethe place. It was super-big and greatly enlarged. They took over the old movie theater, and now the place is HUGE!! They even kept one of the theaters intact so they can have presentations, and show motorcycle live-streams and movies . . . COOL! My reason for coming here today was two-fold. 1) To buy a new helmet (which I found, one I liked, and in my size, that wasn't too expensive), and 2) to test ride a new Triumph Scrambler 400 XC during their Demo Days. I had fun riding the bike, and I even received a free gift, a little Triumph tool kit. Lyndsay in parts was excellent, and she even gave me a Veteran Discount when purchasing my new helmet. They had sooooooo many motorcycles, ATVs, and watercraft to see. Wowza . . . this place is a destination and was worth driving in from an hour away . . . Cheers!!!

My review is specifically for the parts department. Zach was an absolute all-star. He helped me…read morefind a pair of gloves, ordered the boots I needed, and recommended a helmet that fit me better than any of the others I'd tried on. While I was waiting for the boots to come in, he kept me updated on the delivery status and gave me a call as soon as they arrived so I could come pick them up. Great customer service from start to finish. I really appreciate all the help and will definitely be back.