My family and I booked a week here because we couldn't get the condo in Alabama we usually go to. Nonetheless we were all still excited for our vacation in Gulfport.
When we got to our room, it was filthy. The staff had hours upon hours if not days to clean it from the family who stayed prior. The sheets were bundled up and tossed onto the beds, the furniture was somewhat intact with the pillows strown across the room, it just wasn't habitable. We called the owner of the the resort and they were rightfully flabbergasted (embarassed and upset) So they called and told the staff to get it cleaned and that it would be an hour or so, so we went out to eat, which the owner of Sienna payed half of for us (thank you!)
The first few days were great, but i noticed that the staff was always on edge and pretty strict. We really wanted to use the hot tub but it was broken, however it only took 1 day to fix. On the 3rd day which is the day I'm writing this, I put a dollar in the downstairs vending machine which it took, but it wouldn't take the 2nd (i needed to pay $1.75) so i said BET! and tried to feed it my quarters, but they just went through the machine and down to the change catcher. Then we tried to press the refund button as hard as we could... nothing, dollar was gone.
The condominium looks really good, mind you kind of small, there's enough rooms and beds for a family of 5 and nobody sleeping on the couch, and if you have more than 5, there's a retractable bed in the couch, plus the one master bedroom has i believe a king size bed fit for 3 and still have room. The one nice staff member will always greet you when you come in or come down, so that's nice.
If you want to book the resort, go for it and try to get the top floor as it's the best view. There are no side rooms so you don't have to worry about not getting a good view, as you'll always have the ocean to look at comfortably.
My last complaint, but not the end of the review: Both the outdoor pool and indoor pools are very warm. The indoor pool is only 4 feet at it's deepest point which is only in the middle. The rest is 3 feet. The hot tub is very small, so only about 4 people can fit in it at a time. The steam room steams up in large intervals and is extremely hot, i could only stay in for about 5 minutes and when you start it up, it takes a good 7 minutes to even do anything before water comes spewing out of a small pipe in the wall and gradually heats up until its steam. I haven't noticed anywhere to have breakfast at the resort, so bring your own food or buy some at walmart in town.
If you're looking to go out and eat, i absolutely recommend Woody's roadstop, the food is absolutely awesome although they did forget out appetizer, so we had to ask for it again. Glad we did, it was awesome!
If you want some family fun, I can't recommend Altitude Trampoline Park or Big Play Entertainment enough!!
The trampoline park is MASSIVE with LOTS to do. There's 2 things that are out of commission though, the obstacle course, and the arm.. thing (you're supposed to jump over it while it spins, but it just doesn't spin anymore.)
Big Play Entertainment is filled with lots of great arcade games, and a go kart track which is also fun.
One last thing; Fishing charters are $500 or so if you want to do that!
That's it, that's my review! Book it if it's what's you can afford, if you can go for more, and are willing to travel further, go to Phenoix West in Orange Beach, Alabama! read more