Sierra Classic built us a beautiful custom home. They made the process smooth and easy, and when issues came up they were immediately corrected. They have great communication as a company and we were able to get ahold of someone at all times if needed. We really enjoyed the process of building with them and we highly recommend them to anyone looking to build a custom home. read more

years of business. While every contractor has its issues, all but Sierra have communicated with us as concerns or problems arised, as they always do with construction. Sierra hired a compnay to perform the initial grading and prep. He did not do a good job, therefore, they hired another company. We were stll charged 10k for the 1st guy they hired, then charged additional fees for a guy they brought from Houston. We were charged the extra fees for the guys extra travel , stay and food while here. They brought the same guy back at the end of project. He brought the wrong tractor for the job and in the end did not do they work he came to do, Yet, sierra still charged us for the guys extra travel and and time to come from Houston. Sierra did not pore the foundation to plan. When I brought it to their attention and asked that progress stop till we know what the consequences with county will be due to their mistake, they threatened to sue us for breach of contract if we stop even momentarily to figure things out. We had an 18 month construction loan through the bank Seirra recommended, Sierra did not set foot on the property for 6 months from the time contract was signed, therefore, they could not complete the project within the time frame of the construction loan. They refused to take accountability again and only threatened us with another law suite for breach of contract if we did not pay the several thousands of dollars to extend the loan time. We didnt think we should be the ones paying the fees to extend the loan. However, Sierra would not continue the work without an extended loan agreement and if we didnt do it, they woiks sue us. We went through several different project managers from the start of the projec. the last one was wonderful, but was not allowed to discuss issues with the foundation or other issues that happened before he arrived. We tried to reach out in every situation to discuss with Adam, the President, I beleive to only receive emails from him or I beleive Valerie, that if we stop the project for any reason they would sue us. Very unprofessional administration at the top. They have a lot to learn about communication, and taking responsibility being the top priority for customer satisfaction. I have never dealt with any company that threatened to sue as their way of communication. read more

Honestly, we could've written the same review as Jim B. 25 days ago. We are currently now 1 year under construction in Republic Grand Ranch with no supply chain delays. Accountability is definitely not their strong suit and that's with going all the way up the chain to the president of the company. It became very clear 5 months into construction that they care more about their draw requests than making sure each customer is happy. It's impossible to get anyone from the main office on the phone. The 5 voice mails my husband left for the VP of construction asking for a return call were returned by messages in the construction app. Subcontractors do subpar work when they are there. Without asking us about placement, they drilled into our custom cabinetry to hang towel holders in the bathrooms. Sierra low key pressures you to use their vendors for low to medium grade interior finishes, not telling you it is ok to get them on your own. Why? Because Sierra most likely gets a kickback from the vendor and they'd have to refund the budgeted amount to the homeowner for those items. Do your research and read reviews before contracting with Sierra....we wish we had! read more

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I've worked with Sierra Classic Custom Homes on several projects over the last couple of years. Good folks putting out a great product for the money spent. I'd highly recommend Sierra Classic for your custom home building needs. read more

I had to use at least one star to get on the playing surface. If only there was a lower rating I would gladly use it. Nightmarish doesn't even begin to describe our experience with Sierra. The only thing they seem to teach their employees is to lie and deflect responsibility for virtually every issue that comes up - and there were more issues than I can recount in this format. When I began having problems, I reached out to other people who were having homes built by Sierra to see if my experience was an anomaly. It was not. One of the couples I spoke with said that their greatest disappointment in their experience with Sierra is that they just got tired of fighting and gave up - settling for a diminished version of their dream home. The only way I got through the debacle was to hire my own building supervisor to combat Sierras daily bouts of incompetence and flagrant dishonesty. Do yourself a favor and take our collective experiences to heart. Just say NO to Sierra.... read more

Had a great building experience and love our home. We are well into our second year and love it. We get so many compliments. It was truly a custom experience as we worked together to build the home we envisioned. Other builders want you to take their plans. Sierra let's you take their plans and re-imagine them so they become yours. We had our challenges, but the team was always prompt to address and find solutions. We never experienced some of the nightmares others told us they had with other builders. Would choose them again read more

I advise my friends and family to avoid Sierra Custom Classic Homes if they are seeking to build a new home. I've personally designed and constructed more than thirty buildings and the experience with Sierra was the worst of the lot. By far! We contracted with Sierra on June 8, 2018 for the duplication of one of their custom designs that my wife absolutely loved. With minor changes we asked that they duplicate the design on our property. At the time of signing and payment of a 10 percent deposit we were told the construction time would be about 9 to 11 months. We own a ranch in rural Blanco County where no permits are required for anything other than the anaerobic septic system. Because of our ranch work we also know local contractors who can get things done. We agreed to provide all exterior services including paved road to the build site, preparation of the build site, water, electric and gas utilities and the permitted septic system. All Sierra had to do was build the house. We built a quarter mile of road and prepared the build site in less than 30 days. Sierra did not even come to look at the site for FIVE MONTHS! When they did arrive they immediately decided the build site would have to be engineer tested before they could commence with the foundation which also led to the first "change order" to the tune of $17,362. Folks I've personally designed and constructed more than 30 buildings from homes to commercial offices, workshops, barns, floating and shore side marine facilities and industrial natural gas to propane standby facilities. In my opinion the Sierra foundation "change order" was a rip-off. But, I let it pass reasoning that it was a small fee out of the budgeted $766,000 build price and that my legal fees would be more than that before I would be successful in getting a refund of my 10 percent cash deposit. In the sixth month work finally commenced and we were directed to Sierra's preferred supplier of carpets, tile, granite, fixtures, hardware and such. That's when we became thoroughly disenchanted. No one would give us the price of anything. We were permitted to choose only from the designated group of "selections" created by Sierra or their "design studio" representative or face a "change order" increase of unknown amount. They would not give us the price of the items in the approved selections nor would they give us the price of other items we liked better. We refused to work under such restrictions and went elsewhere to find and purchase the items we wanted in the house. A bigger problem was the lack of continuity from Sierra. From the start of construction (five months late) to our move in on the 23rd month we had five different project construction managers employed by Sierra. Every time Sierra would fire one manager and hire another various instructions and requests and sub contractor coordination would be lost. There were also issues with design, stonework and colors inside and outside the house. One would think a request that they duplicate their model home would have made it simple. Not so. Work stoppage was twice executed on the exterior stonework. Portions of the exterior stonework had to be torn down and redone because of poor workmanship and failure to follow the request to duplicate the style and design of the model home my wife originally wanted. I could go on with a list of a dozen or more examples of our dismay, disappointment and disgust with Sierra. But, for brevity I will close with this statement: Of my entire experience building residential, commercial and industrial structures in three different states the construction management of Sierra Custom Classic Homes was absolutely the least professional with the poorest coordination at the greatest unnecessary expense I have ever experienced. This is now late August 2020. It is 27 months since we began a project stated to finish in 9 to 11 months. We are still dealing with Sierra as we have double glass doors that have some sort of growth inside, electrical issues that will not permit the resetting of tripped breakers, cabinets that are literally coming apart and a supposed stainless steel kitchen range that is losing its finish. I gave Sierra Custom Classic Homes a one star rating because I have to give them something to post this review. I truly regret having ever walked into their display home. Had we not done so my wife would not have fallen in love with it and we would have built something else in less time, for less money and far less frustration. read more

If I could give this builder 0 stars I would. Our custom home building was a nightmare from beginning to end. Just trying to get them to get any aspect of the job completed to a "competent" (inspection approved) level, was almost impossible. It was a battle from beginning to end, and still afterwards for warranty items. I would NEVER recommend this builder to anyone read more

There's definitely some good things to say about this company, but I am disappointed at the way some of the last issues have been handled. For the most part, they built us a good house, but there were several significant issues along the way. The interior painter they hired did a lousy job (they fired them), and we had to get most of the interior trim and closets repainted after we moved in. This was a lot of work to have to take everything out, not to mention all of the paint sanding dust that got everywhere in the house. But, the second painters did a good job. We contracted the first painter to put down the epoxy flooring in the garage which is now coming up in places (poor prep work). I'm not sure the guy who did the tiling in our bathroom shower had done this before, it was a pretty bad job, but they did get it reworked correctly. The make ready was poor, my wife spent over a day scooting around the tile floor scraping off paint and caulk. They put our septic tank in the wrong place and didn't run the water softener drain to it, like everyone else in our subdivision. They dumped the salty backwash into a rock filled bucket buried underground which has subsequently damaged our grass and it will have to be replaced. They have refused to fix this obvious oversight on their part, so I will be proceeding with legal action against them. There were several remaining issues that they seem to have drug their feet on fixing, but they are getting them handled after I threatened legal action. To their credit, they've gotten almost everything resolved, except the water softener drain a few remaining small issues. However, I don't know many people that 'love' their builder after getting their own home built. In our area (New Braunfels, TX, north of San Antonio) all of the builders are having problems getting and retaining good people because of the oil boom down south. There were a couple of other design issues in the home design that, in my opinion, they should've known to incorporate, like a drain through the foundation. We live on a sloped area and the house is really wide, which creates some real erosion issues from the water running around the sides of the house. Also, the cabinet guy made no allowances for our computer cables in the office. Anyway, no builder is perfect, but I'm not sure I'd use these guys again knowing what I now know. Nor would they probably do business with me after I take them to arbitration.... read more