Best place ever! A worker named Anthony detailed my car so good I will definitely be coming back!! He was so nice and genuine I had to leave a tip for that 10/10 service!! So I would 100% recommend it!! read more

I signed up for the monthly subscription, that was a mistake, a great concept, but I was expecting clean towels to be available and the deluxe wash was supposed to add tire dressing, both of these items seems to be too complicated for this company. I do not recommend this company or any of its locations. read more

I agree-this place is a total scam. There are no prices posted so you take the agent's word for it. I paid $22 for just an exterior wash and another $8 for getting my tires polished. Honestly, it took maybe 30 seconds for the guy to dress my wheels. When I questioned him, he commented that the sprayer they use makes it so efficient. No - as my tires were still dirty and unpolished when I got home. Also, there is no direct phone line to call the location to speak to a manager or someone higher up to address my issue. My receipt, which I should have inspected, shows that I was charged for the Grand Champion car wash which is the top tier wash with all the bells and whistles. I would never go back to this location as it is dishonest and deceptive. I have reported this to my credit card company. Stay away from this place. read more

Sierra Car Wash used to be great, but my recent experiences have been extremely disappointing. In late March, I arrived a full hour before their posted closing time, yet they refused to wash my car, claiming they had already closed the interior section. I returned the next day, as directed by them, but they were closed entirely just because it was overcast. This resulted in me driving across town twice for nothing and missing the monthly interior wash I pay for. To make matters worse, I had been offered a 50% discount for the previous two months. When I finally got in, the attendant told me I couldn't get the interior wash I'm entitled to, blaming a "problem in the system." It makes no sense that the system would suddenly fail to recognize a service I've been offered consistently before. I contacted customer service but have received no reply. Between the poor communication, lack of reliability, and the upcoming price increase, I am canceling my membership. I no longer recommend this place. read more

wow these guys are clowns... paid for a carwash and interior car cleaning... got home to find out the back of my SUV was untouched inside. Full of the dirt that was in there. Yes its on me for not checking at the car wash, but the fact that there is no process on cleaning vehicles. You need to start drub testing your management as it clear that no body know what they are doing. Please utilize another car wash, these guys are very poorly managed. read more

This car wash is about as good as it gets as far as I'm concerned. I don't expect perfection from drive-through car washes, and I found that this one does decently when it comes to getting the job done. Add in the upgraded hand services which include tire shine and towel drive for members at the highest tier and all in all the value proposition is pretty good for 35 bucks a month. Where they kind of falter has got to be the once a month interior clean that is offered as part of that membership. In my two years of having this membership, unfortunately I've only been able to utilize the service twice due to the fact that there is no waiting room here And only outside seating. On the occasions, I've been able to utilize it I found the service to be pretty incomplete, leaving dirt and debris in several locations, easily accessible by vacuum and not taking the time to clean surfaces with light dirt either. Sure at the end the inside of my car is cleaner than when I brought it to them, but if this is a once a month service that you can stand as part of a premium membership, I do expect that the service will be really good and this has been a bit of a disappointment. I'm also dropping a star for their hours. They seemingly operate on the same hours as working professionals and that makes it difficult to get here because I'd really like the opportunity to visit on my way home instead of fitting it into my work day. There have been so many nights where it was 530 and I just wanted to run through the car wash, but I couldn't because all of the locations are closed. As far as the drive-through wash goes, this place is solid and I don't understand all the negative reviews. Is the membership ultimately worth it? That's up to you and how much you can use it but for me it's time to cancel that and just pay when I need to go through. read more

Courteous and friendly. I become suddenly clueless in a car wash. The workers were patient and kind. The wash was great. They paid attention to detail and my car looks new inside and out. I will go again. read more

Paid $22 for an exterior wash.. The rear of my truck wasn't touched!! Wheels and bottom of doors look horrible. Came home and washed it myself read more

This place absolutely scammed me. When I came for my first wash the guy talked me into buying a monthly membership claiming it was the same price as a car wash (it was not, the membership is $50, and a car wash is $25). They automatically charged my card the next month and wouldn't give me a refund despite the fact that I didn't even use the membership. Then I show up today; the last day of my membership since they were closed yesterday because of the rain, and they claimed my membership was expired! When it was set to expire today. I left work early to make it here before they close, spent $25 on a terrible exterior car wash, they wouldn't do interior cleaning since it was a 2-3 hour wait and they close at 5. And there's water spots all over my car, no one wiped it down. No vacuums available to even do it yourself. Never ever coming back. read more

Sierra Express Car Wash - Car Wash Near Me - Reno, Nevada

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Driving from California to Reno can leave your car looking pretty rough, so I stopped by this establishment for a quick wash. I ended up getting far more than I expected they detailed my vehicle inside and out, and the results were impressive. I highly recommend this place. Honestly, I'm shocked their ratings aren't ranked higher!! read more

Had my car washed Sunday, was very surprised and happy with my car, in the past it had not been as good , will come back again

Well, Rubi checked me in yesterday 10/09/2024 and after I gave her my payment she said, "we take tips." And said this before she even knew if I was going to tip or not, which to me, is rude either way. So I asked, "if I'm tipping cash do I give it to the guy who dries my car." And she said, "you can tip me too." So I asked for what, and she said for checking you in. There was a nice young man standing there and witnessed the entire conversation and even rolled his eyes at her when she told me to tip her. I told her, nice try, and drove away into the wash. I won't be returning because this is just rude customer service. read more

Sierra Express Car Wash - Car Wash Near Me - Reno, Nevada

I used Sierra Car Wash a couple of times before, however the last time I went in there they broke the touchscreen/radio in my car and their employee even took a video of it failing to respond after they cleaned it. I filled out their report and didn't hear anything for almost 2 weeks when I was told I'd hear back in 3-4 days. After this I went and got a quote to get it repaired thinking they would do the right thing. almost a month after getting the quote to them I didn't hear anything so I reached back out to the manager I was working with. Now they are telling me they didn't do anything wrong and there is no proof it ever worked, meanwhile I had used the touchscreen TO GET THERE to get my car washed the day they broke it! Now I will have to file an insurance claim with my insurance company and make them go after these clowns. DO NOT EVER GO HERE. read more

Brought in my 6 day old black Honda pilot. First car wash it's ever had. After going through the wash and getting dried I decided to pull into a spot and get out and see how it looks. Now, my 6 day old car has scratches in every door, the hood and rear fender. Swirl marks throughout the entire car. I looked back and realized they are using standard towels to dry and not micro fiber. I filed a complaint with a manager, who told me it will be sent to corporate to be reviewed along with surveillance footage. They claim they'll reach out to me in about a week to let me know if they'll take responsibility. I'll update this when that time comes read more

Zero, zero, zero stars. I have gone to this location numerous times at 330 when I'm off work and it's always at least a 2 hour wait so the gentleman who "scans" your membership told me to come at 7:30am soooo today Sunday 9/29 I was the first one in line and a worker came to my window twice saying they are running a little late; At 8:15am I finally got scanned to go in the car wash the person scanning did not even look at me nor speak a word, scanned me and sent me through; when pulling up to get the inside of my car cleaned they told me I only checked in for a towel dry REALLY like who the heck would wait 45 minutes PAST their "official" opening time just to go thru a drive thru car wash that is a horrible piece of crap $35.00 a month for 4 months and still have not received the service I pay for AND to top it all off, the car wash scratched my windshield STAY CLEAR from this place read more

Sierra Express Car Wash - Sat here while they tried to figure out how to make the car wash work - Car Wash Near Me - Reno, Nevada

We arrived and everything was going well. We have a monthly membership and decided to get the interior done today. When we were pulling up, we had a horrible encounter with someone named Adam. We accidentally went too far forward, and he started aggressively hitting the window to get us to back up. We didn't hit anything or anyone; we just went too far up. We thought nothing of it, but after a while, he started being rude and kept trying to start an altercation with us. Another coworker had to repeatedly tell him to calm down. He then told the coworker he would write him up. This was a terrible experience and has made us reconsider our membership. I'm grateful for his coworker's kindness, but this has caused great doubt about this establishment. read more

Wow, after the car went through the wash, they took forever to dry and vacuum it due to constantly stopping to chat. They didn't even clean the back windows, or dry the bottom part of the car. It sat so long there were water spots all over. The roof wasn't even touched and it's not a tall car. Lots of disorganization. They left supplies in the car and we had to gather them to give them back. Interior was only partially dusted. The carpet was at least vacuumed and mats cleaned. Not worth the money at all. read more

Best professional Car wash out there inside and out best detailers. I've never worked with a team that is so dedicated to customer service read more

Sierra Express Car Wash - Me - Car Wash Near Me - Reno, Nevada

Best Carwash in town but oh my god, driving in there and having to see the sales guy almost makes it not worth getting. That dude is legit one of the scariest looking human beings I've ever seen and I worked in a maximum security prison for 15 years. His skin just does not look like skin. I don't even know how to describe it. He looks like he once had a coat of fur that covered his body but all the fur fell off. Again, great carwash but it's like driving into a haunted house. His eyes are black, legit completely black like a shark's eyes. I drive in there and the jaws music starts playing in my head, then that freak jimmy comes out from the building with his vape blowing smoke like dragon and is like "Welcome to Sierra Carwash ! What can I get you?" .... I don't know Dracula please don't take my blood Don't talk to me like we're both humans. Actually though, dude might actually be the real Dracula. Its not his fault but good god man have someone else greet the customers. Unfortunately you will not find better carwash anywhere else around here. His hands look like feet... long palms, really long, like a wolf's foot and short fingers, so fucked. He looks like he can breathe underwater. I get a legit adrenaline rush when Jimmy turns that corner and the light hits his face. I got jimmy-aphobia My buddy used to work there and says he's a really nice guy but I don't know. Have you noticed that this city has a weird amount of missing cats? There are missing cat posters all over town. Feel like Jimmy maybe has something to do with that. Got no evidence but i can picture him running around at night snatching them up. Once again 10/10 Carwash highly recomend the ocean fragrance with your pit kit. read more

First time at this location. I needed another location for the Sierra car wash. I got a wash earlier in the day but the previous car wash location missed a spot on the rear brake light location on the back of my truck with a camper top on it. This location did not have great wind tunnel to blow the water and soap residual off the vehicle but it did have different lines at the completion of the drive through car wash to complete drying the windshields, tire protection application and other services as part of the service. Unfortunately all I wanted was a vacuuming area to do my floor pads, which they didn't have an area you could do your own vacuuming. I guess you will have to do some research to find out how each Sierra locations do their car washes since there's no continuity in services read more

My wife recieved a coupon for the car wash from Lithia Subaru when she recently had her car in for warranty work. The coupon was for a basic wash but she was able to upgrade and pay the difference. She chose the cheapest full service option which included the interior. Total cost was $13 ($19 minus the value of the coupon $6). You first drive through the car wash and then proceed to either the exterior only lane or the full service lane. We stepped out of the car to let them work on the interior and went into the waiting area since it was windy outside. In approximately 10 minutes someone came into let us know the blue Subaru was ready. The car looked great inside and out and definitely better than just a drive through car wash. The employees were friendly and helpful as well. read more

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went there and saw the managers and supervisor in the wipe down lane taking tips been coming here for years that's not right at all to those guys that work hard out there in the sun all day. disappointed in this as the guys are out there all day and the managers take from these guys. anywhere i go managers taking tips is not okay. and i heard they make commission to yeah that's not right they might not but still that's not right at all to take tips from your workers . read more

Easy to get into. Friendly associates. Fair pricing. No waiting was my favorite part. read more

Sierra Express Car Wash - Car Wash Near Me - Reno, Nevada

First of all, I can't believe they're charging $35 just to clean your car inside and out and of course that includes the wax. It was so not worth my money, unfortunately. The way they have it set up for people to drive up and get their car vacuumed and clean after the wash is ridiculous !!! They only have two lanes for cars that are being cleaned inside and out ! It was almost 2 hours to get my car cleaned inside and out!!! I don't think I'll be back, especially at that price !!! They need to go back to having all four lanes available for everyone !!!!! read more

I had a full detail service. $350. The interior was great but I had specified to get rid of the bugs on the exterior. The grill , headlights and bumper were still full of bugs. Dirt was dried on the bumper and the front windshield had tree pitch still on it. I called it to their attention and a young man worked on the bugs with a spray for five minutes. Extremely disappointed since I keep my car clean anyway and was looking for a good detail after traveling cross country. Waste of monet. read more

I've been coming to this car wash for years. First came because it was touchless... They've since changed, but I still go. Today I went through and the machine stopped didn't wash it didn't rinse it , I had to go through the line all over again (another 15 minute wait) they didn't offer to let me go before anyone or offer me a free wash. I'm sorry to say this car wash has gone downhill in the last couple years I probably won't go back . read more

LAZY LAZY LAZY!!! I had to wait 40 minutes after I dropped my car before they even touched it. This was mostly due to the extreme laziness with which the staff was moving. One out of the 10 people working was hustling. The girl wiping my car down did the most lazy job I've ever seen. A spritz of something and what is best described as an air wash. The guy that was hustling next to my car finished 4 cars in the time it took her to vacuum my car. The staff in general looked leaderless and lost. They frequently circled up to discuss lord knows what and slowed down the process even more. What a complete waste. I feel like the manager needs to take away their cell phones. It's my own fault. I didn't look up the reviews before. But this place is a waste. read more

Sierra Express Car Wash - Car Wash Near Me - Reno, Nevada

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Super disappointed with this location. I go to the location off McCarren in Sparks with regularity, and that location's is why I pay for the monthly membership for the cars in my household. I have always been happy with their service. Switched it up today and came to this location and I am currently debating canceling my membership after my visit. Service was sub parr at best. I came in for my interior to be done and they didnt enter it correctly. Tried to send me away. Then treated it like it was my fault and a huge inconvenience to them. I was told that it would be a 2 hour wait, which is not what I was told initially, and i understand there is a wait and it takes time. In the 5 minutes I have been writing this the entire line cleared our and only 1 car would have been in front of me. Super disappointed. read more

Horrible! Dont waste your money! I had to take my truck directly to another car wash . It used to be a good place to go . read more

I went in for just the absolute basic car wash- outside only at $7. Everyone I interacted with was friendly and I think gave pretty good directions on where to go. They tell you which lane to get in after your car is washed which is a system that needs work because the car in front of me was done first but boxed in. This is not a handwash- they start that way and then you go through a machine which seems to be a little aggressive quite honestly. My car has plenty of scratches and dings so I don't mind but I would be hesitant to put a new car through here. They dry your car off at the end which is a nice touch and they do accept tips. Overall for a $7 car wash it was pretty good. I'm hesitant to try any of the more expensive washes based on people's reviews but in my experience the people were friendly and the job was done. read more

Sierra Express Car Wash - Car Wash Near Me - Reno, Nevada

I came in at 5 o'clock. I was told it would be 30 minutes. It ended up being an hour and 10 minutes. Not cool when you have somewhere to be. Hopefully things change. Hardly any place to sit with shade small indoor waiting area. Poor system. I doubt I will be back. read more

Not a bad wash, not a good wash, I've been a member for a long time now. I bought a membership back when it was Metro Wash on Prater and El Rancho... The reason I'm giving it a 2 star, they're always closed, any clouds above? Closed, rained 45 mins ago? Closed. It's dissipointing. read more

I tried to get my car washed here before I looked at the reviews. Wish I'd looked at the reviews first. But before I could even get my car washed, the guys were standing literally talking in the lane that you go into to get your car washed. One guy even told them to move and they didn't move. I mean guys come on! So turned around and went down the street to buggy wash and what a great experience that was. I will always go to buggy wash. read more

Poor service, inattentive staff, and ultimately a damaging trip. Our side view mirror was ripped off during the car wash. We were told it was our fault for not tucking in the mirrors according to a small sign with an even smaller warning that you drive by and never stop near in a way you can read it. From the pics attached, you can't see the sign pulling in to the cashier and the driver can't see the sign at all once you stop at the cashier... neither is the warning displayed in the main, large pricing sign. Two attendants had the opportunity to communicate the need to tuck in mirrors. One attendant did tell us to remove our antenna but failed to mention the mirrors. The other attendant waved us straight into the car wash while pre-rinsing our vehicle and guiding us to get our tires on the tracks, and also failed to mention we should tuck in our mirrors. When the incident occurred, we were pointed to the sign and said that disclaims all liability. Then I pressed for more information and pointed out the non-visibility of the sign and was offered an incident report. The incident report had almost no space to tell the story, only "circle" where the damage was done on the vehicle. Worse, when asking for information about the department that will review the incident, we were told that no contact information would be given to us but we should hear from the department in 5-10 business days. I will absolutely never go back for the lack of preventative service and then avoidance of reparations when their lack of care ultimately caused expensive damage to my vehicle. And we are not the only ones-- the team leader old me "it happens" and that's why the sign is there. Also, attached a photo of another review with a damaged car. They need to pay attention or stop running a wash that is breaking vehicles. UPDATE: Got the car back after its wash and interior detail ($80). It took over 3 hours to have the car returned. At that point, my husband looked over the vehicle and quickly found that a few areas had not been cleaned, much less cleaned well. Total experience was an absolute bust. Should've read the other reviews about long wait times and services not worth the cost. Won't be back. Hope you think twice. SECOND UPDATE: The reply from the business below has been updated. The original one read along the lines of "sorry this happened, please email us." But earlier this morning the business altered their review to inaccurately cast blame and accuse us of a previously damaged mirror. They did this only after my husband was in contact all week (he had to make 8 phone calls and left voicemails, to which he received no reply) and refused to take care of the prescribed damage. While the paint marks above the trucks wheel were there previously, there was absolutely no mechanical damage to the mirror prior to visiting the car wash. The business claims the mirror was already damaged based on their view of a white mark on the mirror. That mark was dirt, which is why it's no longer on the back of the mirror after the wash. Permanent damage would still be visible after the wash had their position been truthful. Please note that the business damaged our vehicle and has since changed their story a number of times, now including on this public forum to avoid paying for what they broke. See below for the photo of the original reply. read more

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Pro: No other car wash in the Reno/Sparks area is more thorough. Con: Their attention to detail requires a longer wait. In a hurry, not here. Interaction from the staff is mostly limited to a cashier who I always find offering a positive vibe. Do wish they would reopen the store. Would drink some teas in there that I always enjoyed. And bringing the shoeshine stand back, so impossible to find anymore??? read more

After very unsatisfactory service they responded with an offer of make it right for free. No thank you. You couldn't do the job when I paid you 40.00, now you expect me to believe you'll do a good job for free. Kick rocks. read more

Miguel at the Kietzke location is extremely polite and did an amazing job buffing my 23 ford mavrick . The people here really took pride in getting the inside looking just as nice as the outside. This is my new favorite location by far! read more

Took them 5 hours to "detail" our car, just for it so look the same as it did before we brought it in, but with wet seats. They are lazy with their work and refused to refund us for the lack of work they did. Very unprofessional.. read more

We paid for the $35 car wash and they did not dry off the truck right away, and left dirt on the back passenger side. There were lots of spots that were half done inside and left product pooled in areas. We were blocked in after they were done and couldn't get out until the car until the car in front of us was done being cleaned inside. We will NOT be returning. They got 1 star because their black ice Air freshener smells good. read more

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Years ago this was a pretty good outfit. Obviously, things have changed. I got the basic car wash/interior package at $14.00 plus a $ 1.00 up change for SUVs, trucks and vans. You drive up, choose which car wash or service you want, and drive your car through the automatic car wash. After that you park in one of four service lines. This is where you get out of your car and the attendants vacuum, dry and wash the windows, etc. As I drove up to park, there wasn't anyone to direct me to the next service lane. So, I picked one and went inside to pay. Well I was in the wrong line. It took about 20 minutes for anyone to even touch my jeep, as I sat outside with the other patrons. I saw about five other vehicles come and go while I waited. Finally, someone started on my vehicle, When they were done, I was not impressed. While they got the puppy nose art of my interior windows, my passenger side mirror was still dirty. They didn't vacuum inside, as there was till tons of dog hairs stuck to the upholstery. I should have waited to tip until after I inspected the vehicle. They did not earn the 25% tip at all! I use to come here for the great prices and service. This is not the same place I remembered. Stay away if you actually want a quality service. read more

Sierra Express Car Wash - AFTER using the car wash at Franktown Hand Car Wash.... - Car Wash Near Me - Reno, Nevada

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