Do not move into the Sierra Oaks Apartments in Turlock I am a current tenant that moved in the Sierra Oaks October 7, 2016. During my first initial walk-through I ask management 2 specific questions one was the noise level since I do work nights and sleep in the day second question was is there any problems with rodents or insect's specifically roaches and ants I was told not on this property . Please be advised that the apartment that you are shown doing your walk-through is an actual model apartment this is not your unit ..your unit will not be seen until the day you move in that's when your given the keys....after you have given them your money and will not be refunded if you change your mind about your unit. Looks are deceiving.. Upon my move-in things looked in order but after a week I started looking very very closely be aware of hidden problems that is covered up by paint.. maintenance uses a product that covers every hidden flaw but those flaws will be revealed after you start using cleaning solutions and possibly Billed to you upon moving out. In November 2016 my granddaughter informed me that she saw a roach in her bathroom the next morning I went to management waited for the office to open once the office opened I proceeded through the front door I was instantly greeted by five or six roaches running across the floor mat onto the floor I pointed out to management and said this is the reason why I am here they started to stomp on them and kill them. I also told them that if I personally see a roach in my unit it's going to be a problem ...,,it's a problem i killed a roach on my living room wall tonight I DO NOT PAY $1670 a month to live with roaches... The turnover on this property EPIC every day people are moving ouT. Please stay away from this property if you have to go stay in a hotel in between finding permanent housing do it. had I known about Yelp prior to move in I would have read all of these reviews and would have known to stay away from this property but since I hadn't lived in an apartment in over 25 years I didn't know about this website.. and for the record after my granddaughter told me of the Roach she saw in her bathroom I did not unpack my apartment is still packed up. Stay away do not come here they have other properties in Turlock that are nice and Roach free. And to management there is no need to reply to my review because I'm coming to see you Monday morning read more

I am so disappointed in this place, first i was ok with paying the $1,800 that they charge. Now it's not worth paying that. I have cockroaches everywhere! They also have them in the pool area, the outside is super dirty!!! It's just too much especially when u have little kids. Walls are super thin and u can hear everything upstairs. Also when we moved in they had complimentary breakfast now they just cockroaches. read more

I recently moved to Sierra Oaks and I love it! There were some items in my apartment that required attention and the staff in the leasing office and maintenance department worked together to make things happen quickly and efficiently! I specifically want to thank Luis for addressing the items in my apartment. I was returning home this afternoon, we happened to run into one another, when he took the time to speak to me directly about what had been completed. He was thorough and professional. This is the kind of service I truly appreciate! Thanks again! read more

We rented for a very short period of time (3 months, Summer/Fall 2019) in between selling and buying our homes. From the moment we walked through the door, the staff was helpful and kind. However, from the time we signed the lease, we had nothing but frustration. We had to re-sign our lease because they made our start day on a day when the office wasn't even open and because that new start day was a significantly higher rate, we had to request that our original rate that we were quoted be honored because otherwise it would have gone up. The garage was absolutely disgusting when we took possession - bugs, trash, dirt, more bugs - and my husband had to clean it himself because we didn't want to wait several days for a work order to be submitted/processed. It should have been cleaned before. Throughout our stay there were multiple frustrations - admin errors on our bill (which were eventually fixed each time but with lots of follow up), a wasps nest that we and neighbors reported that took several days to be removed but then was never cleaned up from the ground in the outdoor hallway (the dead wasps sat there for weeks and when we asked about it were told that the pest company should have cleaned that up...), and smokers downstairs from us who smoked throughout the night and into the next morning to the point where we couldn't leave our windows open (and staff could do nothing about it). When it came time to move out it was another nightmare - they tried to keep our security deposit and charge us an additional 300 dollars (so 700 total) claiming that TID had charged them so we had to provide our TID bills for the three months we lived there to prove it. They also charged us a $200 cleaning fee (even tho we deep cleaned the day we handed over the keys and it was cleaner than when we moved in - we also had to deep clean it ourselves before we moved in) and $95 for carpet cleaning (the apartment was mostly vinyl floors except for the two bedrooms, we never wore shoes past the front door so this automatic charge was questionable, but apparently legal). Bottom line: if you end up choosing to live here, read the lease, line by line (there was wriggle room for them for things like the carpet cleaning (not super clear that it's a given that it will be taken out of the security deposit AND wriggle room for them to raise it from $75 as listed in the lease to $95 3 months later) and ask questions. Also if your questions aren't answered go to corporate because that is the ONLY way we were able to get support and correct answers, and to have those charges looked into. Thanks to their responses to other complaints on yelp, I called Jessica and she immediately put me in touch with Mandy, the area manager, who was also super helpful. We ended up getting a fraction of our deposit back - a little less than half. I consulted with an attorney and it all goes back to the lease and the wriggle room that is embedded in there. If they hadn't dropped certain charges we were advised to take it to small claims court which wasn't necessary thanks to Jessica and Mandy. The problem is, it should not be this complicated - no one has time for this. If the staff who work in the office are overworked, undertrained, or whatever, then corporate needs to fix that. It could be a huge coincidence but I'm also pretty sure that my calls were being screened and ignored when it can because I called from my number and got no answer and then I called from my mom's phone (different area code) less than a minute later and it was answered. This happened several times after we moved out and were trying to reconcile our bill. Final note: take pictures. Take your own, dated pictures when you move in and take them when you clean and hand over your keys because they won't show you theirs after the final walkthrough and that is what corporate bases your refund (or charges) in so at LEAST you'll have some tangible evidence to fight when they try to take your money. And in retrospect, we should have taken them of the garage, and the trash at the pool (the pool was usually pretty nice but people for sure didn't follow the rules or clean up after themselves all the time, which was gross and not a priority for the staff) and once a week of the wasps nest that sat there for weeks until after it disintegrated and birds came and ate most of their tiny corpses. If this insanely long review helps just one renter, it was worth it. The reality is there are very few good options in Turlock so you may not have a choice, but at least you know what you're up against. read more

This apartment complex is overly priced for the area, and upon moving out I was charged unreadable rates and billed for damages that were not listed on my exit walk through, I would not recommend living in this complex read more

Even though I like my apartment and complex, the water pressure issue makes me reconsider my lease.

Nice and mostly quiet. Great management and staff. Super friendly. Great pool and jacuzzi, workout room, and pet friendly area. Love the laundry washer and dryer inside of the apt. read more

Great Apartments! I love the staff, so kind, and it's convenient for college students cause its just down the street. I love the fact that its gated. read more

I like living here. My studio is spacious and even has a half wall separating my living room from my bedroom, which you don't often see in studio apartments. For the most part, it's very quiet here. There are a few college students and sometimes you hear parties, but it's not really that big of a deal. Most of the people who live here are young working professionals like myself or young families. I like that the complex is pet friendly and that they really do a good job of maintaining the grounds. Anytime I've had a maintenance issue, they come out either that day or the next day. Yes, these apartments are not cheap, but they are safe and well maintained. Overall, I am very happy with them :) read more

My partner hasn't even moved in yet and I already can't stand this place or their employees. This complex is WAY over priced for what your receive as far as service, cleanliness and accessibility. 10/10 times the office staff does NOT answer the phone. 10/10 time going into the office the staff is terribly rude and unfriendly. Their "policies and procedures" are less than convenient for new tenants. I'm hoping I can find a better place for my partner to live before he is committed to a 1 year lease. I've seen the roaches myself already only having been there a few times to fill out paperwork - so people are not kidding when they're talking about roaches crawling around! People who do not live on the property have access to the complex because they rent out the parking spaces and garages to whomever, but that's almost irrelevant considering their gate never works and it's always open! So even if they didn't rent out parking spaces, it's free for all because the gate is never closed. OH, and they "typically do not let tenants see the apartment before you sign the lease". Yeah, that's not a mouse trap!! I can't wait to have an updated review 11 months from now if this is the crap hole my partner ends up living in because, like I said, he's not even moved in yet and this is our experience with the place! read more

Living at Sierra Oaks has been nothing short of a pleasurable experience for me. When I first met Chris and Ana they made me feel extremely welcome and comfortable. I would highly consider making this my permanent living space! read more

Yes, it is a nice place. They keep the complex for the most part pretty clean. Personally, I lived in student housing HATED it! There were so many night I could not sleep due to people partying, screaming, throwing beer cans off the balcony, and many more disruptive things. I would go into complain and they handled the situation in an unprofessional manner. The manager at the time, Alicia, even disclosed the name of the noisy resident to me (which I am pretty sure a breach of confidentiality). In addition to the noise, the staff was terrible. I LOVED the lady who I signed my lease with, Nabrina. Of course, by the time I was moved in she was already gone. Unfortunately every time you go into the office, there is a new person working or someone from a different office. It makes it very difficult to actually build a rapport with the staff. The office staff was also TERRIBLE about returning phone calls and HORRIBLE about answering the phone. You have the best luck just going into the office because you will never get a hold of anyone. The only staff members that were pleasant and helpful were the maintenance workers. They were not stuck up like the ones in the office and they always helped when you needed it! Also, I would take pictures of your apartment before you turn in your keys upon move out. They charged us $180 for 3 hours of touch up paint!?!? We took very good care of our apartment and it was unfair of them to charge us that much. I spent a good 5-7 hours just cleaning the apartment, and did NOT receive a penny from our deposit!!! I cleaned everywhere you could possibly think of and made sure the place was spotless. I was shocked to see that neither my roommate or I were refunded any money back. My experience here was pretty bad, but I just hope other residents there get treated better than my roommate and I did. read more

This is honestly one of the worst places I've ever rented and I've rented many times. It is not that the apartments aren't nice, that's not it at all. It's purely a management issue and maintenance issue. They do not ever respond to phone calls or requests. My apartment caught on fire due to a faulty oven, and they did offer to allow me to stay in one of the executive suites, but what they failed to mention was that 2 men were staying there before me and they had not cleaned it yet. It was disgusting, there were used towels all over the apartment, toilets were nasty and showers were totally putrid! Also, the drain above the shower in the master bedroom leaks into the tub which created this nasty reddish stain in the tub. I was told I had the option to move into a first floor apartment, with same floor plan as mine, but I may need to pay the higher rate of the first floor apartments. I was not doing any such thing considering the circumstances. Communication between myself and management continued and continues to be poor no matter how many times I call. Between the noisy neighbors and terrible management I would never recommend any one live there. read more

They really deserve 0 stars. The apartments look nice on the surface in reality they were cheaply built but because they were fairly new a year ago it was hard to tell that everything would soon be falling apart. They claim to be luxury, they definitely are not. These apartments are extremely under staffed so if you have a maintenance request (you WILL have a maintenance request) be prepared to wait a while for it to be resolved. Also, if for some reason you decide to ignore everyone's advice to not live in these apartments, make sure you ask to see the one that you would be living in instead of the model apartment. Our apartment has a bug problem that has been going on for a year now and all the staff wants to do is keep having some pest company come spray even though it's not working because the problem is coming from all the pigeons on the roof. So make sure they put you in a bldg that doesn't have pigeon droppings all over the roof. I am counting down the remaining 7 months. From now on I will only rent where there are ALL good reviews, I've learned my lesson, the hard way. read more

LOOKS CAN BE DECEIVING!!! This may be a beautiful property but the management team is miserable to deal with; they are rude and unresponsive. I plan to vacant the first day my lease is up. I would not rent from this place for any price. read more

Couldn't be happier with Chris and Jessica , they made our move in incredibly positive. They are helpful and professional and strive to answer any questions or concerns immediately. read more

The apartments themselves are nice but I am not renewing my lease for a reason. I completely understand that when you live in an apartment you have to deal with your upstairs neighbor's noise, I've lived in many apartments and I'm used to it, however the noise level here is by far the worst. You can hear every footstep, every drawer opening and closing, etc. Also, good luck if you live right above a garage, they are so loud they wake me up at night as the sound resonates throughout the apartment. Speaking of garages, don't expect to get one with the high rent, or even a covered parking spot for that matter. The last few months of our lease we tried to get a garage to store some of our stuff. The first time we got the garage the key didn't work so after about a week of excuses they finally gave us a working key only to find out the garage had stuff in it and they had no clue who it belonged to! How professional. Then we told them to figure it out and get back to us, which they never did. I also have a complaint about the pool, the lights in the pool don't work. When I complained about the issue they said the pool was going to be cleaned and the lights would be turned on, surprise surprise that NEVER happened. My next complaint is random unannounced smoke alarm testing. I get that the smoke/fire alarms need to be tested, I have no complaints about that I'm actually glad they do it. My complaint is that there is no warning as to when it will be, not a single one. So as I babysit my niece and the smoke alarm goes off I run around the apartment trying to figure out if there is a fire somewhere as my niece screams bloody murder. The management team is nice when they want to be but really it's just a bunch of 20 somethings that have no clue what they are doing. Now I don't want this to be completely negative so I will mention the things I liked. They have pretty good office hours compared to other apartment complexes we had considered. The fact that they are gated was probably the only reason we chose them. The apartments on the inside are nice but the kitchen has very little storage space. In-unit laundry is always appreciated except when your upstairs neighbors decide to run them at 11pm then it's not so nice. The pool is perfect for swimming laps when it's not full of pigeon feathers. If you get off of work at 5 and make it home by 5:30 you're pretty much guaranteed a parking spot, but if you get home at 6 or 7 good luck finding anything. The rent is way to high for the apartment lifestyle they offer, do yourself a favor and rent a house or another apartment. I also should note, the stair ways don't have lights over them so they are completely dark at night. I've tripped one too many times because it's impossible to see if you're carrying groceries or anything else. read more

I stayed with a friend for a week or so because I was thinking of moving into Sierra Oaks for my new job near by. At first glance, I thought the apartments looked great, but as my stay continued my opinion of the place changed dramatically for the worse. CONs: Cost: My friend has a 2 bed/ 2 bath and pays about $1500 a month. If you want a covered parking space, you need to pay $25/month extra. You will eventually get one as the uncovered parking spots are so narrow. Some tenants take up two parking spots to prevent other cars from scratching their cars by opening the car doors. If you want a garage it will be $75/month extra. They also charge for water/sewage which is about $75 a month on top of rent. It's probably one of the most expensive apartments in Turlock, CA. You also have to pay for the light bulbs, if you need for them to be replaced. BUT HIGH COST DOESN'T EQUAL HIGH QUALITY HERE. During my stay I have seen cockroaches walking around the apartment complex enjoying their morning walk. There are pigeon feces all over the place (with the black roads that surround the complex, the bird feces definitely stand out). You will see cobwebs all over the stairs, around the apartment doors, and the light fixtures around the complex. Maybe they want to accummulate the cobwebs with bird feathers so that the apartment complex will look appropriate for Halloween. Some of the garage drive ways are FILLED with pigeon droppings and bird feathers. Image starting your morning by waking up to the pigeons cuckooing and have a party outside of your window. Then going downstairs to your garage driveway stepping on the feces and trying to get them off your car everyday and YES you get all of that all for just $75 a month. I've also heard some neighbors finding large quantities of bugs coming out of the sides of their carpets. PROS: My friend has told me the two main maintenance guys DO try their best to finish the work orders, sometimes even on the same day that you place them. One of the girls in the front office, Andrea (I believe her name is), is amazing. They have a car washing station and lots of trees. CONCLUSION: All and all, there is a reason why there's such a large turn-over here. People who move here can't wait for their lease to expire so they can move out. Don't get tricked by the high prices and the nice appearance that surrounds the office. Check out the surrounding buildings and ask the tenants because that is where you will find the actual truth regarding this place. read more

This family is communists. They take your money any way they can and they don't do anything but their makeup in the morning. They are spiteful and disrespectful. The stairs are always dirty, the pool is too. I overheard that when a person moves out that they are charging $400 to clean the carpets regardless of how clean they are. Its ridiculous! When I'm out I'm gone they can keep all of my deposit, bc I ain't cleaning up, and they're going to have some work to do. Just remember Christoffersens, dont spend it all in one place. Lol read more

Wow- so surprised to read bad reviews. This is an awesome place to live. I moved from the Bay Area, and Sierra Oaks is a cool place to live. Yes, I've seen some questionable people on the premises that obviously don't live here. But, the staff and maintenance crew are awesome. Jessica and Monika are great and always friendly. On Saturdays there is brunch in the office area. My neighbors are quiet, there are some parties that might be going on, on the weekends, but hey this is a college town. I've been living here with my 15 month old son and wife and we are grateful to be here. Don't listen to the bad reviews, some people just want to bitch about their own issues. Sierra oaks is a safe and cool place to live. This place is hip, if you aren't, then live somewhere else. read more

I give this place 1 star because I had too! DO NOT move here. I just checked my credit and they are on there for no reason.I lived here in 2011. I decided to break my lease early due to people breaking into our home and even damaged my car and slashed my tires. It is supposed to be a gated community with security and have cameras for our protection. The cameras are not functioning and the police were not able to help us see who broke into our things because of this. I paid my fees to break the lease early and paid all the debts that were asked of me to leave early. These people reported on my credit that I didn't pay them and guess what else??? I was charged over 900 dollars for carpet damage!! This 2 bedroom apartment doesn't even have 900 dollars worth of carpet in it. Don't forget that they even charged us extra for the labor fee's.Its funny because they did a walk through with us before the move out so I don't understand. Please people they are horrible DO NOT move here what ever you do. May I add that they took over 3 months to give us a working functioning oven as well.... I had to go downstairs and use the oven in the lobby. It was a joke!! Ridiculous!! I have pictures of the house before we left!! Don't let the same thing happen to any of you. Thats over a thousand dollars on my credit that I have to dispute. These people are unethical and act in retaliation. read more