Great prices and a large selection. You do have to do some digging to find certain gems amongst the hordes

I just think the workforce has dumbed down overall and especially here - I had multiple issues with this business of late. I will not be ordering from them anymore. Too bad because I had good luck with them for years but no longer. read more

I love hiking and being outdoors and i'm always looking for good deals on gear. I've shopped before on Sierra's website (and bought things) and while i was on the Kitsap Peninsula, I wanted to check out their brick and mortar location in Silverdale. The large store is at the Trails shopping plaza (what an appropriate name lol) with a large parking lot. Sierra is in the same family as Marshall's and TJ Maxx and the store is pretty much an outdoor gear version of Marshall's. It's mostly jackets and clothes, and then there's also a shoe section (running shoes and boots) and also a gear section (backpacks, hammocks, sleeping pads, poles, etc). They also had some freeze dried backpacking meals that were slightly discounted. There is a lot of stuff, but it's sort of hard to sift through. If you're looking for something specific, this isn't the store for you. This place is for if you want to really browse. They have all kinds of name brands (i saw marmot, north face, smartwool) but it's a random mix of sizes and styles (probably just past season stuff and leftovers other stores wanted to offload). I ended up getting some hiking socks (not a lot of women's size small - lots of larges though). You're much better off just buying from their website if you want something from here, but it's a fun store to browse if youre already in the area. read more

I spent a lot of time picking out items to try on--when I went to the fitting room, I was told that the fitting rooms were closed due to a lack of staff. What a waste of time! read more

I waited in line for 15 minutes at the register with no one in front of me xcept one customer checking out. There was a manager and two cashier staff, so 3 employees total at the registers. No one greeted me. No one said, "Sorry for your wait" or "Thank you for your patience" or reassured me someone would help me soon. I just had to wait and wait. With no one else in line and 3 staff. I had one item to check out. The manager finally opened a third register and said "I can help you." When I checked out I received no customer service or friendliness. It was awkward as hell, just silence. The only interaction they had was to get to me to open up a card with them. I would rather shop somewhere that has better customer service as there was no reason for this. Just bad. read more

such a cool spot for affordable, name-brand outdoor gear! this is literally a rugged tj maxx (it's owned by tjx companies, so it's the same idea as marshalls, tj maxx, and homegoods. i see that confused a couple of people from past reviews, but if you go in expecting that there aren't going to be a billion of every item like a department store, then you'll be fine. i like seeing the unique and random finds that can be found at tjx stores and this was no exception--my husband and i found a lot of awesome things we didn't even know we needed (as always, you know? :p). very excited for our inevitable subsequent day trips to the kitsap peninsula so we can stop here! read more

My girlfriend and I just drove an hour from Olympia to visit the store because we had heard about it through social media, the second we entered we were already being followed around the store and being watched by an employee that wasn't very good at hiding that fact. I don't think it was a coincidence that we were followed seeing as my girlfriend was the only person in the store at the moment that wasn't white and had dyed hair, they need to work on their issue with profiling people. read more

I will so not come back to this place. I was in the neighborhood school shopping and decided to swing by. I showed up shortly after opening, no one greeted me when I walked through the door. I looked up and down the aisles, had my daughter try on a pair of shoes. Employees passed us numerous times, no acknowledgement that we were even there. 2 employees even looked right at us, lol. The other employees were either chatting or playing around on their phones. On a brighter note the store was mostly clean. But it seems as though they had more men's clothing and accessories than anything else. The prices on hiking gear and bags were not really discounted at all. You find better prices on Amazon. Not worth the time coming in. read more

Manager was unfriendly and impersonal. Good prices but not a welcoming environment. From the time you walk in you just feel like you are a burden to them especially if asking for help. read more

I use STP for all of my gear and my family's gifts. I've never felt so unwelcome in a store before. I was literally the ONLY customer in the store and I was ignored. My daughter was with me and being a toddler isn't always the most quiet. This apparently got on some of the associate's nerves as I see that they are shooting me looks and one another. I'll not be back to the store anytime soon. Please retrain your associates on actual customer service. read more

Don't recommend this place at all, I came to this location that's an hour away from where I live to do an exchange. I made sure to call before I made the hour drive if they did exchanges. I was told on the phone that they do exchanges as long as I don't wear the shoes. I come here an hour away from my home and when I get here they told me I have to return them that I cant do an exchange. That I have to pay out of my pocket again for the shoes I came here to exchange. So I have to pay twice and still wait for money that's gonna be refunded. So I told the cashier I don't want to "return" them then I'll do an exchange online. So the cashier proceeds to still do the return after I told her I didn't want to. She responds that she already did the return and I told her so you did the return without me wanting to do it. She said well it was to late when I told her and I responded well I didn't want to do a return I wanted to do an exchange. So she's like you want me to call a manager and I said yes, so the manager was not helpful at all he told me that they don't do exchanges just returns. I politely told him that they should have said that when I told them on the phone that I was coming from far way. The manager and cashier shrug there shoulders like they could of care less. read more

Great store and great prices on all outdoor products. Very large men's clothing section. They have pet products and a kids section too. Friendly staff that is willing to help. They give a good discount to military and veterans too! Recommend stopping by if you are in the neighborhood. read more

My Go to hiking gear store! Great prices on name brand products. Just have to remember that when you see something you want.. get it cause it won't be there when you go back! ;o) read more

This store seems like a cut rate REI mixed with a Walmart influence. Brightly lit big box with a strange assortment of partially stocked departments. The largest department was snowshoes. I'd prefer to pay a little extra and go to REI. Their salespeople are top notch, I get my dividend every year, and the organization is innovative and outdoors oriented. #optREI. read more

I wanted to purchase my wife a nice down vest for her birthday. This store has great prices if you can find what you want. unfortunately they didn't have her size but they said they could order her size and have it delivered to the store at no extra cost before her birthday. When I checked the order online it said it was at the store. However when i took my wife to the store on her birthday they said it had not arrived. (I found out much later it was there but not unloaded from the pallet). I purchased another cheaper off-brand for my wife that they had in the store instead. They told me I would have to call Sierra myself to cancel my order. I did and they said they would do that. It didn't happen. Then I chatted on line with customer service and they said I would have to go to the store and cancel the order. When I called the store there was some confusion about what happened but they finally said they would cancel the order and I should look for credit on my Visa in 3 or 4 days. It is fun to browse the store and look for bargains. Canceling an order in my case turned out quite troublesome. read more

Recently purchased back-to-school running shoes for both my boys, and I received the BEST customer service from one of their employees, Quayd (not sure if I spelt it correctly). He was so helpful, and he found the best running shoes (name brand) for my boys, for just a fraction of the original cost. Every time I come to this store I always get the best service, and I come out with the best quality sports merch that I wouldn't be able to afford in other stores like REI or Sportsman's. read more