Microwave stopped working, so I decided I would break it open. Started doing some research and…read morelooked like it was most probably was a door switch. Found this website and they had the part. I paid extra to have the shipping expedited to 2 day and the total was less than half of what a local appliance part store quoted me. Part arrived on time and microwave is working perfectly. So, now I guess I can fix microwaves. Cool.

Horrible customer service! They don't respond to issues with their products. They make returns next…read moreto impossible. Stay away from them. I would give them zero stars if availabl.

Spectrum (Charter Communications) is the WORST!!!!!! They gave bogus information about when to…read morecancel service related to us moving; and then when I called back to cancel like I was advised, charged us for an entire month after we'd already moved. We'd been customers for years, yet they wouldn't waive that one charge! DON'T GET SPECTRUM!!! So thankful to now have Xfinity!

Spectrum sucks!!!!! You could be watching a program and for no reason you lose your wireless…read moreconnection. This happens very often. We did not have this problem with Comcast ever but now we live in an area with no choices except Spectrum. i hope they go out of business.

I decided to file an FCC complaint online because they sent me a bill for a full month even though…read moreI should have been charged for four days. The Retention Department tried calling me four times. Then they emailed me. I responded to the email with a request that they prorate the bill. They did. Now I'm done.

Don't know where to start. Hard to believe but I purchased a new Samsung phone and added a line…read more The phone was not what I expected so I packaged it up as good as when I received it and took it to FedEx. Three days later they took $500 out of my debit card amount without my authorization. I called and they claimed the phone was damaged. If true it had to have been damaged in transit because I sent it back pristine condition. I asked for photos, they said they couldn't provide them. I asked them to send my phone back and they refused! So unless First Merchant comes through with my fraud complaint, I'm screwed out of $500.

Worst service I have a 400 ft cable wrapped around my neighbor's backyard and they keep saying…read morethey're coming in 2 weeks to bury it every time I call they give me a date that's about 2 weeks out and then they don't show it's been over 2 months this is ridiculous, just can't get them to respond and fix my internet it's ridiculous

I had a very frustrating experience at the Spectrum store in Novi on Friday afternoon (3/27/26)…read more I arrived at 3:15 PM and was 7th in line. By 4:00 PM, I had only made it to 1st in line, with just two associates working. One employee then walked away around 4:22 PM, which made the wait even longer. I wasn't helped until 4:45 PM--a total wait of 90 minutes--just to pick up equipment that took less than 60 seconds to hand over. This equipment is for my summer cottage, so shipping isn't a reliable option. In fact, a previous attempt resulted in the equipment being delivered to the wrong address and left outside in the rain for a week. Overall, extremely inefficient service for something that should be quick and simple.

Yes, so bad I got my screen fixed on January of this year and two months later the screen popped…read moreoff. I came back the next day asking him to fix it. He charged me $10 for three drops of superglue. He told me that I could either blew it back or he can charge me $70 to get a new screen when it's his fault to begin with. He charged me $10 for three drops and the quality is very bad.

Jim replaced a battery in an older iPhone. Very helpful and knowledgeable service. Worth you time…read moreto see if he can fix your electronic device. Highly recommended

I'm thinking that the main hoppers they send you are all used equipment. After 2 years on a 3 yr…read morecontract, I had to self install the "new" hopper even though they charge me $10 a month for that service. Of course I lost everything I had downloaded onto the DVR only to have the same screen freezing happening midway through a downloaded show just like before. Dish Network was sub par, but this Direct TV is even worse. Seems like they don't care enough to get the two networks to mesh correctly for their customers. Can't wait for the fiber optics to be installed next week. I finally won't need the satellite.

I was so happy to get direct tv and AT&T. The cost at $90 a…read moremonth including TV and internet. Fantastic...sadly only for the first year not 2 as i thought (goes up to $150). love the free movie list, yay free movies, oops only if you subscribe to the channel! Um then it isn't free is it. Im glad direct tv had DVR however know that selecting "record first aired only" means nothing because it will record every season of the show and if you delete a recording it will record it again. The sound is all over the place, i have to turn up and down durning shows. Argh so annoying. i am glad i got the dish planted in the ground instead of on my roof i feel it helps with weather interaction. The one thing i was worried about was it going out in bad weather. Well that issues doesn't exist the one time it went out was during a severe storm and it only lasted 10 mins. Update on that...its summertime apparently clouds are an issue, 80 degrees and no signal! Also one channel has been off for a month now all my true crime :( Also you can restart shows and movies thats awesome, however the show will jump about the quality is only good when you record the show. Another issue is you can set your DVR to record a show that you don't actually get so you can look forward to a movie or show only to find out it didn't record. The internet is great and its fast.

I have been a dish customer for around 30 years. I pay the bills via bank online service…read more Apparently, a recent payment was lost in the mail. I did get an invoice with the previous unpaid payment in there, which I paid in full. In a couple days after, the service was discontinued without a notice of the date it will be interrupted, without any call or notice of the specific date of the discontinue of service. I called and was charged $15 to continue the service for a couple more days until they got the new payment. They did not believe me that the payment was on the way; and that is after 30 years of paying without complaining of their increased fees. They treat their customers terribly.

Finally made the decision we have been contemplating for a while now to cancel DISH ! For many…read moreweeks we have been w/o receiving several channels. This last week I have reached out both by the Chat site and by phoning several different DISH customer service numbers, both to no avail. The Chat site agent "chatted" briefly about my inquiry as to "when" we might expect the return of these channels then directed me to connect to a technician which would happen after I paid a $5 fee. REALLY ? So I then tried to call several different times to DISH customer service numbers only to get a recording telling me my wait time to talk to a "real" person would be 45 minutes !!!! I could put a "hold call" on which I then would be notified when they could talk to me but both times that NEVER happened !!!!!!! TERRIBLE CUSTOMER SERVICE !! I just hope I can reach someone to let them know when we CANCEL our DISH non-service ! So many better options available out there.

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!