I'm new to the area and didn't know where to go. I was able to get in pretty quickly. The care I…read morereceived was top notch from the physician to the front staff. I ended up needing surgery and Dr. West adjusted his schedule to get me in sooner than later. They went above and beyond for me. I will always appreciate that. I would recommend Liberty Knee Center to anyone needing knee care.

The office staff is so friendly and welcoming. I have never went to a specialist that spends…read morequality time with his patients. I did not feel rushed with the questions I had. And the explanation was explained so someone with no medical background would understand. I understand that with orthopedics there is emergencies so I had no issues him running a little late. The MA let me know how long he was running behind. This doctor takes pride in the care he gives his patients, and would chose this office again!!!

Not only can you not access the patient portal when you have an established account you can't get…read morein touch with them. The phone rings forever and then hangs up and when the not robot security is pressed to email them the photos don't all load to then proceed to the next step. Don't get your MRI X-rays or any diagnostic test needed done here you'll never see the results nor will your doctor! They may also go by RADIA Seattle Radiology: (206) 292-6233

I was impressed with the staff's assistance in setting an appointment up as soon as possible. My…read morereferring doctor received the X-ray and X-ray consultation about one hour after the appointment. Thank you!

Please note: The doctors here are nice and professional. Facility is clean. Unfortunately, the…read morepeople who answer the phones and set appointments are disgustingly dumb. I called after work yesterday (4:40PM, Wednesday) and asked about setting an appointment for my yearly physical. While I dread the inevitable PAP smear, I'd totally deal with a little bit of discomfort to make sure my lady-parts are working like they should. I had visited their clinic last year, had my physical and the year mark was coming up so I thought I'd set the appointment early before my children's summer activities kicked into gear. I spoke with an older lady on the phone, asked to set an appointment for my yearly physical and asked what times were available, preferrably as soon as she can get me in. She told me the soonest appointment she can set for my physical was Thursday at 8:30am. I asked if there was anything else closer to the end of the business day and unfortunately, no there isn't. Great. I asked if there was anything available closer to the lunch hour and she said Friday at 11:30am. She asked me if I wanted to set the physical for that date/time but I told her I needed to check with my job first to make sure I had some time off for it. I told her I'd call back tomorrow to set the appointment, asked for her direct line and she told me anyone would be able to set the appointment for me. I called back today (Thursday), after getting the thumbs up from work to set the appointment. I get this snide receptionist who says there isn't an opening on Friday at 11:30am. I tell her about my situation, how I spoke with some older lady yesterday and she gave me available appointments for the physical, etc. She scoffs and says "sorry no, there aren't any physicals available at that time". OK! So.. Long story short, we had a circular conversation about what I was told when I called in yesterday and how it wasn't her problem that I was told that since SHE didn't tell me that information herself. She asked me who I spoke to and I told her I never got the lady's name because I didn't think I'd have to defend myself and the information I was given the following day. The best part? I asked her to find out who I spoke with so she said she'd ask around. She put me on hold for a few minutes, came back on the line and said "sorry you misunderstood the information that was given to you". Excuse me? She goes on to say that the lady I spoke to said there was an "opening" for Friday at 11:30am but it wasn't an opening for a PHYSICAL... So let me get this straight, I ask to set an appointment for a physical, I am given the dates and times for supposed available appointments for a physical and the following day I'm told that the date/time given was an "opening", but not an "opening" for a physical? What good would that appointment be to me? I mean, seriously. A little common sense here. I'm pretty sure people who call to set an appointment for a physical expect to be given available appointment times for....A PHYSICAL! I am VERY disappointed with the way the situation turned out. It doesn't take rocket science to see how ridiculous this whole scenario was. Given the lack of knowledge and common sense, she could have at least offered to work with me to set another appointment or at the VERY least own up to THEIR mistake instead of pointing the finger at me and saying "I misunderstood". Like I said, the doctors here are nice enough, but they should really consider re-training or re-hiring some competent and friendly people at the front desk. These are the faces and personalities who deal with the doctors' patients day-in and day-out. It's poor practice to have a horrible conversation with a patient then try to interject with a "well you NEED to be seen anyway so you'll NEED to set an appointment for your physical." While I may "need" to be seen by a doctor for my yearly check-up, I certainly do not "NEED" to do that with your clinic.

Clean office yes. 2 years ago I went to this doctor because I needed a primary care physician…read more Also I needed a doctor to manage my coumadin pro-time. Long story short they could have cared less about me or my coumadin, I couldn't even get them to fill my coumadin..Wich is what keeps me alive. Ultimately this doctor misdiagnosed what she said was the flu, and I suffered a brain bleed, brain anurism and brain surgery. Do not go see this doctor or any of the doctors in this office..ignored they had just listened to me I wouldn't be spending the rest of my life in a wheelchair.

Dr Trent Tredway has been my back surgeon for the last 18 yrs…read more I have a severe back condition that Dr Tredway has treated successfully to keep me riding horses & hiking thru 8 major back surgeries. I would be in a wheelchair if it was not for his excellent care. Thank you so much for giving me a full life!

Maybe I caught them on a bad day, but Dr. Tredway was very rude when I called to ask some questions…read moreabout my appointment. I may look elsewhere in the future.

i haven't even set foot in the door, but already not impressed. Shantzky has an issue with long…read more(Months) waiting times after the referral. I was warned about that from the referring doctor. according to the referrer, It was true. One could die, dry up and blow away waiting for the first call back. Well, i am going to cancel the long-awaited visit, and continue my search. my old man always said," treat every customer like that customer was the only customer you have" Just saying.

The "Dr" denied my referral after waiting for weeks. The receptionist inferred he wouldn't be paid…read moreenough. Down right dirty.

I went to this office for about 5 months, to no avail. A mouth guard, $3500, was made and I went…read morethrough red lite therapy. What they didn't do was to look into WHY I had jaw pain. No instructions how to prevent or what were the issues were. Now, I have been sent to Federal Way. This doctor advised my left jaw is bone on bone. the mouth guard isn't helping because it wasn't hitting evenly. Other reasons, I have a muscle at the left side and back of neck, that is tight and bulging (after neck fuse) years ago. several other issues. New guard so that it hits evenly. Five months wasted. I have several things that I can work on with the new clinic.

I was headed for divorce until we found this place. My husband and I were sleeping in separate…read morerooms and living separate lives. Since he received his oral appliance for his sleep apnea we are back in the same bedroom and sleeping like babies!

I've been seeing Dr.Matthew Johnson and this office has been great. The receptionists are friendly…read moreand efficient. They always answer their phones and the nurses promptly return phone calls. The waiting area is clean and I've never had to wait long to be seen. Dr. Johnson is personable and knowledgeable. I highly recommend this office!

If I could give 0 I would. This staff is unprofessional, unkind, and has zero thought to patients…read morewell being. I sent my husband to this horrid place BECAUSE they seemed to be taking new patients. We are new to this region. He was treated like cattle, insurance way overcharged, no questioned asked by dr. Johnson, he should be considered Lower case because he has not behaved any where near what someone deserving of DR. Should. Staff annoyed, couldn't be bothered, suggested trying "somewhere else" while this is supposed to be his primary care( and has a heart condition) New to the area, lesson learned. This office is equivalent to the deer droppings in my yard.

Dr. Yan was good and his pulmonary associate did a great follow-up with me getting me the correct…read moreequipment for me to use and tracking the performance of the machine as well as my usage. The office check-in went very well also with pleasant results.

Dr. Yan was thorough and made me feel comfortable. Explained things very well. It's was a pleasant…read moreexperience from the receptionist, Medical assistant , Dr Yan to the check.